Subject: Organizational Behavior Hiring employees with high emotional intelligence is important for companies such as Starbucks, whose baristas have frequent social interactions with customers. In keeping with Starbucks mission “to inspire and nurture the human spirit,” the company selects baristas who relate well to customers, connect with them, and uplift their lives. At Starbucks, emotional intelligence plays an important role in job performance, as the company enjoys a loyal customer base and a reputation as one of the most admired companies in America. Q1: Based on the above scenario, explain with example, what is affective events theory and what are some strategies for emotion regulation and their likely effects?

Subject: Organizational Behavior Hiring employees with high emotional intelligence is important for companies such as Starbucks, whose baristas have frequent social interactions with customers. In keeping with Starbucks mission “to inspire and nurture the human spirit,” the company selects baristas who relate well to customers, connect with them, and uplift their lives. At Starbucks, emotional intelligence plays an important role in job performance, as the company enjoys a loyal customer base and a reputation as one of the most admired companies in America. Q1: Based on the above scenario, explain with example, what is affective events theory and what are some strategies for emotion regulation and their likely effects?

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter14: Understanding Individual Behavior

Section: Chapter Questions

Problem 1SGB

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