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Round your answers to the nearest whole number. a. What is the service rate for the service technician? minutes/unit b. What is the labor utilization rate (%) for the billing clerk? % C. What is the labor utilization rate (%) for the service technician? % d. Calculate the labor utilization rates (%) for the inspector and the shipping clerk. Inspector utilization: Shipping clerk utilization: What job represents the bottleneck in this process? The -Select- ✓job is the bottleneck. % %

Round your answers to the nearest whole number. a. What is the service rate for the service technician? minutes/unit b. What is the labor utilization rate (%) for the billing clerk? % C. What is the labor utilization rate (%) for the service technician? % d. Calculate the labor utilization rates (%) for the inspector and the shipping clerk. Inspector utilization: Shipping clerk utilization: What job represents the bottleneck in this process? The -Select- ✓job is the bottleneck. % %

Practical Management Science
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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**Educational Website Content: Process Analysis** Round your answers to the nearest whole number. **a. What is the service rate for the service technician?** - [Input Box] minutes/unit **b. What is the labor utilization rate (%) for the billing clerk?** - [Input Box] % **c. What is the labor utilization rate (%) for the service technician?** - [Input Box] % **d. Calculate the labor utilization rates (%) for the inspector and the shipping clerk.** - **Inspector utilization:** [Input Box] % - **Shipping clerk utilization:** [Input Box] % **What job represents the bottleneck in this process?** - **The** [Dropdown: -Select-] **job is the bottleneck.** --- This section asks students to engage in a process analysis exercise, calculating service rates and labor utilization rates for various job roles. It encourages critical thinking about work efficiency and process optimization by identifying bottlenecks.
Transcribed Image Text:**Educational Website Content: Process Analysis** Round your answers to the nearest whole number. **a. What is the service rate for the service technician?** - [Input Box] minutes/unit **b. What is the labor utilization rate (%) for the billing clerk?** - [Input Box] % **c. What is the labor utilization rate (%) for the service technician?** - [Input Box] % **d. Calculate the labor utilization rates (%) for the inspector and the shipping clerk.** - **Inspector utilization:** [Input Box] % - **Shipping clerk utilization:** [Input Box] % **What job represents the bottleneck in this process?** - **The** [Dropdown: -Select-] **job is the bottleneck.** --- This section asks students to engage in a process analysis exercise, calculating service rates and labor utilization rates for various job roles. It encourages critical thinking about work efficiency and process optimization by identifying bottlenecks.
### Medical Equipment Testing and Calibration Process The process for testing and calibrating medical equipment at a service center involves several steps, as outlined below. The customer typically brings equipment to the center, where service technicians, an inspector, a billing clerk, and a shipping clerk work together to ensure efficient processing. #### Workflow Description - **Steps 1 to 3:** These are performed by service technicians who are cross-trained to handle any of these steps. - **Step 4:** An inspector is responsible for this step. - After Step 4, the process splits into parallel activities: - **Step 5:** A billing clerk prepares the invoice. - **Step 6:** The billing clerk contacts the customer for pick-up by phone. - **Step 7:** A shipping clerk packs the equipment. The average throughput is three equipment units per hour. #### Workflow Diagram The diagram shows a sequential process from "Start" through steps 1 to 4, followed by a branching into steps 5, 6, and 7, before reaching the "End." #### Activity Table | Activity | Activity Time (minutes) | Activity Performed By | |----------|-------------------------|------------------------| | Start | - | | | 1 | 8 | Service technician | | 2 | 17 | Service technician | | 3 | 23 | Service technician | | 4 | 12 | Inspector | | 5 | 3 | Billing clerk | | 6 | 5 | Billing clerk | | 7 | 25 | Shipping clerk | | End | - | | This table provides an overview of each step, the required time per unit in minutes, and the responsible personnel, ensuring that each task is scheduled and managed efficiently.
Transcribed Image Text:### Medical Equipment Testing and Calibration Process The process for testing and calibrating medical equipment at a service center involves several steps, as outlined below. The customer typically brings equipment to the center, where service technicians, an inspector, a billing clerk, and a shipping clerk work together to ensure efficient processing. #### Workflow Description - **Steps 1 to 3:** These are performed by service technicians who are cross-trained to handle any of these steps. - **Step 4:** An inspector is responsible for this step. - After Step 4, the process splits into parallel activities: - **Step 5:** A billing clerk prepares the invoice. - **Step 6:** The billing clerk contacts the customer for pick-up by phone. - **Step 7:** A shipping clerk packs the equipment. The average throughput is three equipment units per hour. #### Workflow Diagram The diagram shows a sequential process from "Start" through steps 1 to 4, followed by a branching into steps 5, 6, and 7, before reaching the "End." #### Activity Table | Activity | Activity Time (minutes) | Activity Performed By | |----------|-------------------------|------------------------| | Start | - | | | 1 | 8 | Service technician | | 2 | 17 | Service technician | | 3 | 23 | Service technician | | 4 | 12 | Inspector | | 5 | 3 | Billing clerk | | 6 | 5 | Billing clerk | | 7 | 25 | Shipping clerk | | End | - | | This table provides an overview of each step, the required time per unit in minutes, and the responsible personnel, ensuring that each task is scheduled and managed efficiently.
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