Question 1 Shelton Gas Station in Buff Bay is a family-owned business which has been around since 1992. Customers enjoy the ambiance and reasonable prices but they sometimes complain that employees need to communicate more effectively. Provide responses to the following, in your capacity as Service Manager of Shelton: A. Put forward THREE (3) reasons for the importance of effective communication between staff and customers. Explain the concepts of formal and informal communication. C. Describe how you would use TWO (2) channels of formal communication to inform staf and customers of an upcoming event. D. Outline TWO (2) barriers that can exist when you communicate with staff. E. Suggest to the supervisor, THREE (3) ways in which he/she can improve communication with customers daily. For each suggestion, provide an example. B.
Question 1 Shelton Gas Station in Buff Bay is a family-owned business which has been around since 1992. Customers enjoy the ambiance and reasonable prices but they sometimes complain that employees need to communicate more effectively. Provide responses to the following, in your capacity as Service Manager of Shelton: A. Put forward THREE (3) reasons for the importance of effective communication between staff and customers. Explain the concepts of formal and informal communication. C. Describe how you would use TWO (2) channels of formal communication to inform staf and customers of an upcoming event. D. Outline TWO (2) barriers that can exist when you communicate with staff. E. Suggest to the supervisor, THREE (3) ways in which he/she can improve communication with customers daily. For each suggestion, provide an example. B.
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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![Question 1
Shelton Gas Station in Buff Bay is a family-owned business which has been around
since 1992. Customers enjoy the ambiance and reasonable prices but they sometimes
complain that employees need to communicate more effectively.
Provide responses to the following, in your capacity as Service Manager of Shelton:
A.
Put forward THREE (3) reasons for the importance of effective communication between
staff and customers.
B.
Explain the concepts of formal and informal communication.
C.
Describe how you would use TWO (2) channels of formal communication to inform staff
and customers of an upcoming event.
(4
-)
D.
Outline TWO (2) barriers that can exist when you communicate with staff.
E.
Suggest to the supervisor, THREE (3) ways in which he/she can improve
communication with customers daily. For each suggestion, provide an example.](/v2/_next/image?url=https%3A%2F%2Fcontent.bartleby.com%2Fqna-images%2Fquestion%2Fa1d157d1-de6d-437f-8844-9705d8f3b8df%2Fb5f4e351-3ee2-4c39-a9e0-c555b8652f5e%2Fce515f_processed.jpeg&w=3840&q=75)
Transcribed Image Text:Question 1
Shelton Gas Station in Buff Bay is a family-owned business which has been around
since 1992. Customers enjoy the ambiance and reasonable prices but they sometimes
complain that employees need to communicate more effectively.
Provide responses to the following, in your capacity as Service Manager of Shelton:
A.
Put forward THREE (3) reasons for the importance of effective communication between
staff and customers.
B.
Explain the concepts of formal and informal communication.
C.
Describe how you would use TWO (2) channels of formal communication to inform staff
and customers of an upcoming event.
(4
-)
D.
Outline TWO (2) barriers that can exist when you communicate with staff.
E.
Suggest to the supervisor, THREE (3) ways in which he/she can improve
communication with customers daily. For each suggestion, provide an example.
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