Answered: Please describe the concept of…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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Please describe the concept of emotional intelligence. What are the four types of communication in the workplace? Of the various communication style, what is your own style? What is meant by non-verbal communication and why is it important in the HR setting?

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Emotional intelligence means the capability, as well as the sentiments of everyone else, to recognise and control ones self feelings. It is commonly said that emotional intelligence requires at least three abilities: emotional sensitivity or the capacity to recognise and name one's self emotions; the capacity to channel and relate certain emotions to activities such as reasoning and problem solving; and the ability to manipulate emotions, which entails both managing one's self emotions when required and encouraging others to do so.

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