management
Q: Select one: O a. an accurate characterization of the contemporary view of marketing? Marketing is…
A: Marketing is a dynamic field that continually evolves as consumer behavior, technology, and market…
Q: Profit Corp. has a subunit classified as a cost center that supports other parts of the firm but has…
A: A profit center is a department or division of a firm that directly adds to or is expected to add to…
Q: performance measures?
A: A good performance measure should have following qualities - Provide a reasonable incentive to the…
Q: Which of the following is not a criticism of using ROI as the only performance measure?
A: ROI stands for Return on investment that shows the return earned by the company on the capital…
Q: Alexander and Kristin are executive managers at Safety First Fall Safety Equipment Co. They realize…
A: Cognitive bias refers to the pattern of deviation from normality during a decision making or a…
Q: Which of the following is an advantage of decentralization? Group of answer choices Departmental…
A: The objective of the question is to identify the advantage of decentralization among the given…
Q: When a company is decentralized, top management will have little time to focus on long-term strategy…
A: 1) This statement is FALSE Decentralization means transfer of Authority , Responsibility ,…
Q: RH Bhd is just starting up. The management team has decided from the beginning that decentralization…
A: "Since you have posted a question with multiple sub-parts we will solve the first three sub-parts…
Q: Which of the following statements is true? A cost center is a responsibility center. The basic…
A: A cost center is a responsibility center. This statement is True. A cost center is a responsibility…
Q: When a manager seeks to achieve personal departmental objectives that may work to the detriment of…
A: In the given situation, it it observed that the manager is focused on achieveing the departmental…
Q: against different groups. One way to improve the interview process is for HR staff to keep the…
A: The correct option is Suppose you had an idea to change the service procedures, but your colleagues…
Q: Distinguishing between controllable and noncontrollable costs on a performance report may result in:…
A: Controllable cost refers to expenses that can be directly influenced or controlled by an individual…
Q: A narrow span of management works best when_________a. subordinates are located close together.b.…
A: In management parlance, the span of management is used while referring to the number of subordinates…
Q: For each measure, indicate by placing an X in the appropriate column whether it would most likely be…
A: Balance scorecard: - As a management tool, it helps companies in assessing overall performance and…
Q: Preventing Job Withdrawal Preventing highly valuable employees from leaving is an important…
A:
Q: Relative to the metric “customer satisfaction ratings,” which of these performance metrics are…
A: Leading indicator: Leading indicators are the factors that are associated to the future output.…
Q: Which of the following statements regarding responsibility accounting systems is true! O Residual…
A: Return on investment:The return on investment is popularly known as the ROI. It is the financial…
Q: A good performance measurement system should have the following characteristics: It should be based…
A: Good performance measurement must be established because the absence of a good performance…
Q: The Six Sigma methodology in OPM primarily aims to: A) Increase employee morale B) Reduce process…
A: The primary aim of the Six Sigma methodology in Operations and Process Management (OPM) is to: B)…
Q: Residual income should be used over return on investment (ROI) to evaluate managers’ performance…
A: The objective of the question is to understand why residual income should be preferred over return…
Q: Which of the following statements is false regarding the benefits associated with participative…
A: Associated with participative budgeting are various factors, characteristics or benefits that are…
Q: The problem of goal congruence in decentralized organizations is rooted in the fact that… a. ……
A: The problem of goal congruence in decentralized organizations is rooted in the fact that lower-level…
Q: Which of the following statements are true? (Check all that apply.) Multiple select question.…
A: While statement 4 is untrue, assertions 1, 2, and 3 are true.Explanation:Quality issues cannot be…
Q: One of the ways to describe the difference between a manager and nonmanager is that a manager's…
A: Managers are in charge of overseeing a team of employees to ensure that they work efficiently.…
Q: A major benefit of a decentralized organization is that:
A: Decentralization means top-level management delegated authority and responsibilities of…
Q: One of the advantages of hiring younger workers is that they: a) seldom seek job flexibility. b)…
A: The practice of finding, evaluating and establishing a working relationship with future employees,…
Q: A revenue center manager: Multiple Choice often oversees divisional operations. would normally be…
A: In business, a revenue center is a division that gains revenue from product sales or service…
Studies show that recognition programs are: Group of answer choices Most effective when they recognize between 10 to 20 percent of the sales force. Most effective when they recognize between 45 to 55 percent of the sales force. Never very effective in motivating reps. Most effective when they recognize between 60 to 70 percent of the sales force. Not effected by top management involvement.
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- Jalancu Juviai u The following are a number of measures associated with the Balanced Scorecard. Required: 1. Classify each performance measure as belonging to one of the following perspectives: financial, customer, internal business process, or learning and growth. a. Number of new customers b. Percentage of customer complaints resolved with one contact C. Unit product cost d. Cost per distribution channel e. Suggestions per employee f. Warranty repair costs Consumer satisfaction (from surveys) Cycle time for solving a customer problem Strategic job coverage ratio j. On-time delivery percentage k. Percentage of revenues from new products 2. Select an additional measure that would be appropriate for each of the four perspectives. Contribution margin by product ▾ Number of complaints Number of accidents per month Hours of continuing education provided per month g. h. i. Financial Customer Customer Internal business process Financial Financial Learning and growth Learning and growth…Measure Maps Silver Lining Inc. has a balanced scorecard with a strategy map that shows that delivery time and the number of erroneous shipments are expected to affect the company’s ability to satisfy the customer. Further, the strategy map for the balanced scorecard shows that the hours from ordered to delivered affects the percentage of customers who shop again, and the number of erroneous shipments affects the online customer satisfaction rating. The following information is also available: The company’s target hours from ordered to delivered is 20. Every hour over the ordered-to-delivered target results in a 0.5% decrease in the percentage of customers who shop again. The company’s target number of erroneous shipments per year is no more than 70. Every error over the erroneous shipments target results in a 0.05 point decrease in the online customer satisfaction rating and an added future financial loss of $500. The company estimates that for every 1% decrease in the percentage of…One of the most widely used measures of management performance is the Balanced Scorecard. Like the other management theories we have studied, the balanced scorecard has evolved over the years. Is the Balanced Scorecard still relevant, if so why, if not, why not?
- Measure Maps Silver Lining Inc. has a balanced scorecard with a strategy map that shows that delivery time and the number of erroneous shipments are expected to affect the company’s ability to satisfy the customer. Further, the strategy map for the balanced scorecard shows that the hours from ordered to delivered affects the percentage of customers who shop again, and the number of erroneous shipments affects the online customer satisfaction rating. The following information is also available: The company’s target hours from ordered to delivered is 30. Every hour over the ordered-to-delivered target results in a 0.5% decrease in the percentage of customers who shop again. The company’s target number of erroneous shipments per year is no more than 55. Every error over the erroneous shipments target results in a 0.05 point decrease in the online customer satisfaction rating and an added future financial loss of $600. The company estimates that for every 1% decrease in the percentage of…UESTION 33 Consider the following five situations: (I) Relative performance evaluation is used for evaluating store managers. (II) Insurabce policy holders pay deductibles before being covered by the insurance (III) The warehouse manager is not held responsible for damages and stolen goods during a riot. (IV) Individual stores are allocated (charged) for the cost of advertising done by the headquarters. (V) In performance evaluation, the actual outcome is compared witht the flexible budget, not the original budget. Which of the above would be examples that go againt the controllability principle (concept)? A. I, II, and III B. I, II, and IV C. I and III D. II and IV E. III and VPreventing Job Withdrawal Preventing highly valuable employees from leaving is an important strategy that cannot be ignored. It is not only the cost of losing these employees but also the loss of essential knowledge and the effect on company morale. Organizations can mitigate voluntary turnover by recognizing signs of a progression of withdrawal and taking actions to retain these individuals. Employees may show signs of job withdrawal through behavior change, physical job withdrawal, and psychological job withdrawal. In this exercise, please read the following mini-case and answer the question that follows. Work had become so burdensome for Michelle that she dreaded having to show up every day. Michelle was recruited from a competitor of the company, and during her first month she excelled in her performance. Her managers and co-workers at first welcomed her and were quite friendly. They had however become somewhat complacent in their jobs and began to be a bit jealous of…
- Preventing Job Withdrawal Preventing highly valuable employees from leaving is an important strategy that cannot be ignored. It is not only the cost of losing these employees but also the loss of essential knowledge and the effect on company morale. Organizations can mitigate voluntary turnover by recognizing signs of a progression of withdrawal and taking actions to retain these individuals. Employees may show signs of job withdrawal through behavior change, physical job withdrawal, and psychological job withdrawal. In this exercise, please read the following mini-case and answer the question that follows. Work had become so burdensome for Michelle that she dreaded having to show up every day. Michelle was recruited from a competitor of the company, and during her first month she excelled in her performance. Her managers and co-workers at first welcomed her and were quite friendly. They had however become somewhat complacent in their jobs and began to be a bit jealous of…What is the most likely consequence of unethical behaviours by management accountants? Satisfied suppliers Customers paying less for products Resource allocation from the budgeting process in organisations being done inequitably Employees experiencing higher job satisfactionA CEO is considering whether to invest in Developing leadership capabilities in its managers. To make this determination, which of the following should he take into account? O People with strong leadership skills perform managerial functions more efficiently. O Improving managers' leadership skills will enable them to solve problems more effectively. O How leaders behave has a major impact on employee performance. O The attitudes of leaders have little effect on the attitudes of rank-and-file employees Identify the trait as one of either a manager or a leader. Trait Is concerned with "doing things right" Has a long-term perspective Solves problems Manager Leader ° O °
