Read the scenario, keeping in mind good communication practices. Then, answer the corresponding question about effective habits. You have been instructed to respond to a customer complaint letter. In your opinion, the customer's concerns are misplaced. You begin your letter as follows: Dear Mr. Frank, I want to let you know that I don't agree with your position. While you may have experienced a disruption in service, I don't believe it is due to our mistake. The fault is most likely that of your apartment complex manager. What should you ask yourself as you revise this letter? O What evidence should I include that would convince Mr. Frank that I am correct? O How will my audience react to this letter? O Should I send a memo or an email? Read the sentence, and then determine if further revision is necessary.
Read the scenario, keeping in mind good communication practices. Then, answer the corresponding question about effective habits. You have been instructed to respond to a customer complaint letter. In your opinion, the customer's concerns are misplaced. You begin your letter as follows: Dear Mr. Frank, I want to let you know that I don't agree with your position. While you may have experienced a disruption in service, I don't believe it is due to our mistake. The fault is most likely that of your apartment complex manager. What should you ask yourself as you revise this letter? O What evidence should I include that would convince Mr. Frank that I am correct? O How will my audience react to this letter? O Should I send a memo or an email? Read the sentence, and then determine if further revision is necessary.
Chapter10: Digital Marketing And Social Networking
Section10.1: Zappos Runs With Social Media
Problem 1VC
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Transcribed Image Text:Read the scenario, keeping in mind good communication practices. Then, answer the corresponding question about effective habits.
You have been instructed to respond to a customer complaint letter. In your opinion, the customer's concerns are misplaced. You begin your letter as
follows:
Dear Mr. Frank,
I want to let you know that I don't agree with your position. While you may have experienced a disruption in service, I don't believe it is
due to our mistake. The fault is most likely that of your apartment complex manager.
What should you ask yourself as you revise this letter?
O What evidence should I include that would convince Mr. Frank that I am correct?
O How will my audience react to this letter?
O Should I send a memo or an email?
Read the sentence, and then determine if further revision is necessary.
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