Mailings Review View Help es. Unless you need to edit, it's safer to stay in Protected View. 1 2 Enable Editing Maria and Lupe are fraternal twins. They grew up together in Mexico and moved to the United States when they were fourteen. They started high school that fall after living in the United States for only a month. Although they both had studied English in school, speaking it every day and writing papers in English was very difficult. They confronted other challenges, such as forming new friendships at their high school and finding interests they could pursue. One day in the school cafeteria, they were approached by a popular girl named Emma, who invited them to go to the Friday night football game with them. Maria eagerly accepted for both of them. After Emma left, Lupe told Maria how upset she was that Maria had agreed for them to go to the game. She wondered what they would talk about, how they would fit in with Emma's group of friends, and whether they would be made fun of because of their noticeable accents. Maria, on the other hand, expressed excitement about going. She tried to convince Lupe that this was a great oppor- tunity to make new friends, to get involved at their new school, and to do something on Friday night other than stay home. As Friday night approached, Maria's excitement grew, but so did Lupe's anxiety. Lupe could hardly pay attention in any of her classes that Friday as she thought about all the things that might happen that night. She worried about what to wear, how they would find Emma and her friends in the crowd of people at the game, and what she could talk about. She ate little of her lunch, and by the time school was over, she told Maria she didn't want to go that night. Maria couldn't believe what Lupe was saying. This was their big chance to make some new friends! She had gone online to find pictures of previous football games, and she knew what to wear. She had also texted Emma and found a place to meet at the game. Yes, she knew she would find things to talk about into poing. Focus - Protected View Saved V Search aces Review Mailings View Help viruses. Unless you need to edit, it's safer to stay in Protected View. 1 3 4 Enable Editing 6 As their parents drove them to the game, Maria's excitement grew. She chatted with her mom while Lupe sat quietly, thinking of the many things that could go wrong and how embarrassed she would be. When her parents stopped the car to let the girls out, Lupe turned to Maria and blurted out, "I'm not going." Maria was stunned. She tried to talk Lupe into changing her mind, but Lupe wouldn't budge. Maria finally turned to her par- ents and asked, "Can I go alone?" Her parents agreed if she would text them after connecting with Emma. Maria got out of the car, made her way through the crowd, and finally saw Emma and her friends near the entrance. She was still nervous but glad she had come. After a night filled with watching an exciting game and talking with Emma and her friends about music, clothes, and everything happening at school, Maria felt terrific. By the end of the night, she couldn't wait to see everyone again at school on Monday. 1. What emotional intelligence areas are most evident in the Twins case study? 2. Emotional intelligence involves, among other things, manag- ing our emotions and effectively managing our relationships with others. How are those evident in this scenario? 3. Lupe obviously felt strong anxiety, and most people cannot just tell themselves to calm down or to quit worrying. What can you do in such a situation to help yourself? Focus C

Mailings Review View Help es. Unless you need to edit, it's safer to stay in Protected View. 1 2 Enable Editing Maria and Lupe are fraternal twins. They grew up together in Mexico and moved to the United States when they were fourteen. They started high school that fall after living in the United States for only a month. Although they both had studied English in school, speaking it every day and writing papers in English was very difficult. They confronted other challenges, such as forming new friendships at their high school and finding interests they could pursue. One day in the school cafeteria, they were approached by a popular girl named Emma, who invited them to go to the Friday night football game with them. Maria eagerly accepted for both of them. After Emma left, Lupe told Maria how upset she was that Maria had agreed for them to go to the game. She wondered what they would talk about, how they would fit in with Emma's group of friends, and whether they would be made fun of because of their noticeable accents. Maria, on the other hand, expressed excitement about going. She tried to convince Lupe that this was a great oppor- tunity to make new friends, to get involved at their new school, and to do something on Friday night other than stay home. As Friday night approached, Maria's excitement grew, but so did Lupe's anxiety. Lupe could hardly pay attention in any of her classes that Friday as she thought about all the things that might happen that night. She worried about what to wear, how they would find Emma and her friends in the crowd of people at the game, and what she could talk about. She ate little of her lunch, and by the time school was over, she told Maria she didn't want to go that night. Maria couldn't believe what Lupe was saying. This was their big chance to make some new friends! She had gone online to find pictures of previous football games, and she knew what to wear. She had also texted Emma and found a place to meet at the game. Yes, she knew she would find things to talk about into poing. Focus - Protected View Saved V Search aces Review Mailings View Help viruses. Unless you need to edit, it's safer to stay in Protected View. 1 3 4 Enable Editing 6 As their parents drove them to the game, Maria's excitement grew. She chatted with her mom while Lupe sat quietly, thinking of the many things that could go wrong and how embarrassed she would be. When her parents stopped the car to let the girls out, Lupe turned to Maria and blurted out, "I'm not going." Maria was stunned. She tried to talk Lupe into changing her mind, but Lupe wouldn't budge. Maria finally turned to her par- ents and asked, "Can I go alone?" Her parents agreed if she would text them after connecting with Emma. Maria got out of the car, made her way through the crowd, and finally saw Emma and her friends near the entrance. She was still nervous but glad she had come. After a night filled with watching an exciting game and talking with Emma and her friends about music, clothes, and everything happening at school, Maria felt terrific. By the end of the night, she couldn't wait to see everyone again at school on Monday. 1. What emotional intelligence areas are most evident in the Twins case study? 2. Emotional intelligence involves, among other things, manag- ing our emotions and effectively managing our relationships with others. How are those evident in this scenario? 3. Lupe obviously felt strong anxiety, and most people cannot just tell themselves to calm down or to quit worrying. What can you do in such a situation to help yourself? Focus C

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter17: Managing Communication

Section: Chapter Questions

Problem 2OTJVC

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