Lenny, a graduate research assistant "moonlights" at the short order counter in the student union snack bar in the evenings. He is the only one on duty at the counter during the hours he works. Arrivals to the counter seem to follow the Poisson Distribution with a mean of 8 per hour. Each customer is served one at a time and the service time follows an exponential distribution with a mean of 5 minutes. How long will a student wait in line, on average?

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
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Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Lenny, a graduate research assistant "moonlights" at the short order counter in the student union snack bar in the evenings. He is the only one on duty at the counter during the hours he works. Arrivals to the counter seem to follow the Poisson Distribution with a mean of 8 per hour. Each customer is served one at a time and the service time follows an exponential distribution with a mean of 5 minutes. How long will a student wait in line, on average?
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