In the face of growing uncertainty and intensive competitive, companies should be focusing on the lifetime value of their customers. There's a counterintuitive but convincing argument for investing in technology to improve internal processes and revamp portfolio of products and services. But simply buying or implementing technology won't give you an advantage. Marketers have to use technology to transform their strategies so you can "accelerate through the turn." What makes advanced technology environment different from previous ones? And what technological investments would you make to build customer loyalty in the near future? Be specific and give examples.
In the face of growing uncertainty and intensive competitive, companies should be focusing on the lifetime value of their customers. There's a counterintuitive but convincing argument for investing in technology to improve internal processes and revamp portfolio of products and services. But simply buying or implementing technology won't give you an advantage. Marketers have to use technology to transform their strategies so you can "accelerate through the turn." What makes advanced technology environment different from previous ones? And what technological investments would you make to build customer loyalty in the near future? Be specific and give examples.
Chapter3: The Marketing Environment
Section3.2: Dollar General Uses Buying Power To Target Markets
Problem 3C
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