In the face of growing uncertainty and intensive competitive, companies should be focusing on the lifetime value of their customers. There's a counterintuitive but convincing argument for investing in technology to improve internal processes and revamp portfolio of products and services. But simply buying or implementing technology won't give you an advantage. Marketers have to use technology to transform their strategies so you can "accelerate through the turn." What makes advanced technology environment different from previous ones? And what technological investments would you make to build customer loyalty in the near future? Be specific and give examples.

Marketing
20th Edition
ISBN:9780357033791
Author:Pride, William M
Publisher:Pride, William M
Chapter3: The Marketing Environment
Section3.2: Dollar General Uses Buying Power To Target Markets
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In the face of growing uncertainty and intensive competitive, companies should be focusing on
the lifetime value of their customers. There's a counterintuitive but convincing argument for
investing in technology to improve internal processes and revamp portfolio of products and
services. But simply buying or implementing technology won't give you an advantage. Marketers
have to use technology to transform their strategies so you can "accelerate through the
turn." What makes advanced technology environment different from previous ones? And what
technological investments would you make to build customer loyalty in the near future? Be
specific and give examples.
Transcribed Image Text:In the face of growing uncertainty and intensive competitive, companies should be focusing on the lifetime value of their customers. There's a counterintuitive but convincing argument for investing in technology to improve internal processes and revamp portfolio of products and services. But simply buying or implementing technology won't give you an advantage. Marketers have to use technology to transform their strategies so you can "accelerate through the turn." What makes advanced technology environment different from previous ones? And what technological investments would you make to build customer loyalty in the near future? Be specific and give examples.
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