Please answer correct optionDon't answer by pen paper In the design-thinking process, and Human-Centered design process what is the firstquestion to answer?Group of answer choicesHow might we solve the problem?All of the AboveIs the idea useful?What do people need?Is the idea feasible?

Design thinking process used to solve complex marketing and other issues faced by an organization.

Answered: In the design-thinking process, and…

Principles Of Marketing

17th Edition

ISBN:9780134492513

Author:Kotler, Philip, Armstrong, Gary (gary M.)

Publisher:Kotler, Philip, Armstrong, Gary (gary M.)

Chapter1: Marketing: Creating Customer Value And Engagement

Section: Chapter Questions

Problem 1.1DQ

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Question 37 of 50 The best situation in which to use the Feel, Felt, Found method to respond to a customer's concern is when the customer is making an unreasonable request asking to speak to your supervisor threatening to get you fired wanting to share positive feedback Previous Next
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Question 13 of 50 You are responding to a customer on social media. Select two ways that you can respond to the customer that could also help other customers. Share a product recommendation. Add a link to a self-service resource. Copy and paste what you wrote into other replies. Give that customer a credit to their account. Previous Next
Return to content Question 3 of 50 Dave is responding to a tweet from a customer that reads, "Your technician arrived 30 minutes late! I've got better things to do than wait around all day." The prewritten apology template reads, "We regret any inconvenience this may have caused." What is the best way for Dave to rewrite the apology to make it more sincere? "We're sorry for the delay, but we hope you understand that our technicians work hard to provide quality service." "We regret any inconvenience caused by our technician arriving late. We take being on time seriously and we'll strive to serve you better in the future." > Respond using the prewritten template. ☐ "Sorry you had to wait! We'll make sure it doesn't happen again." ch (English) About Become an Instructor Help Privacy & Terms ^ Accessibility Apps O OOO JUN 22 útv ZA a A DII 8 F5 F6 F7 F8 F9 F10 Previous Next #4 F11
Unpaid posts on social media handles is a great way to acquire new customers, because: Algorithms for social media websites, like Facebook, prioritize posts from businesses over posts from friends Impressions for posts on social media websites is very high, since most customers have accounts on the websites, and log in almost everyday Social media posts can be shared. This increases impressions, and consequently helps acquire many new customers None of the other statements are correct. Unpaid posts on social media handles receive very limited impressions, and thus, are not a great way to acquire new customers.
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In the design-thinking process, and Human- Centered design process what is the first question to answer? Group of answer choices How might we solve the problem? All of the Above Is the idea useful? What do people need? Is the idea feasible?