I need this business letter to be revised. The letter is to a customer that has a air conditioner problem that needs fixed. Our database is down and is affecting her warranty. I just need this to be revised to be more profesional.

Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
icon
Related questions
icon
Concept explainers
Question

September 14, 2023

Matt’s One Hour Air Conditioning & Heating

 

Dear Melissa,

  My name is Grace Lathrop with Matt’s One Hour Air Conditioning & Heating Company. We received an email from you explaining your air conditioner that has unfortunately malfunctioned due to a broken capacitor. I understand your frustration and I will help get this problem resolved right away for you. When I looked up your account in our database, it appeared as inactive. I looked into this problem more and discovered a technical issue on our end.  We are under new ownership and our system has not been updated over to the new owner. This is what made your account appear inactive. We are getting our database refreshed so our new owner has chosen to honor any warranty from the previous owner so your warranty will cover the capacitor. Let me know if you have any questions or concerns that I can help you with.

 

I need this business letter to be revised. The letter is to a customer that has a air conditioner problem that needs fixed. Our database is down and is affecting her warranty. I just need this to be revised to be more profesional. 

Expert Solution
Step 1: Brief understanding

A business letter is a communication method which is used to transfer information, request or any idea to a group or individuals in an organization. Business letter is a formal means of communication and is made in a specific format laid down by the management.

steps

Step by step

Solved in 3 steps

Blurred answer
Knowledge Booster
Introduction to Business messages
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, marketing and related others by exploring similar questions and additional content below.
Similar questions
  • SEE MORE QUESTIONS
Recommended textbooks for you
Principles Of Marketing
Principles Of Marketing
Marketing
ISBN:
9780134492513
Author:
Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:
Pearson Higher Education,
Marketing
Marketing
Marketing
ISBN:
9781259924040
Author:
Roger A. Kerin, Steven W. Hartley
Publisher:
McGraw-Hill Education
Foundations of Business (MindTap Course List)
Foundations of Business (MindTap Course List)
Marketing
ISBN:
9781337386920
Author:
William M. Pride, Robert J. Hughes, Jack R. Kapoor
Publisher:
Cengage Learning
Marketing: An Introduction (13th Edition)
Marketing: An Introduction (13th Edition)
Marketing
ISBN:
9780134149530
Author:
Gary Armstrong, Philip Kotler
Publisher:
PEARSON
MKTG 12:STUDENT ED.-TEXT
MKTG 12:STUDENT ED.-TEXT
Marketing
ISBN:
9781337407595
Author:
Lamb
Publisher:
Cengage
Contemporary Marketing
Contemporary Marketing
Marketing
ISBN:
9780357033777
Author:
Louis E. Boone, David L. Kurtz
Publisher:
Cengage Learning