Your response to Simeon's in-app chat message “Good Afternoon, I need to speak to a manager now, can someone please call me back! Netflix has taken money out of my account when I cancelled the subscription ages ago. They have still charged me for their services. This has left me with no money. This is fraud! I need this money refunded straight away otherwise I will not be able to afford groceries for my kids this week. Please refund this money now! I don’t want to wait anymore. I have tried calling but can’t get through, someone please call me!” * Simeon has sent us an email, please call this customer and document how you would approach the phone call, there is not a manager available but you do not want to leave the callback for another day. Please document the process you would follow from the moment the customer answers your call back:
Your response to Simeon's in-app chat message “Good Afternoon, I need to speak to a manager now, can someone please call me back! Netflix has taken money out of my account when I cancelled the subscription ages ago. They have still charged me for their services. This has left me with no money. This is fraud! I need this money refunded straight away otherwise I will not be able to afford groceries for my kids this week. Please refund this money now! I don’t want to wait anymore. I have tried calling but can’t get through, someone please call me!” *
Simeon has sent us an email, please call this
customer and document how you would approach the phone call, there is not a manager available but you do not want to leave the callback for another day. Please document the process you would follow from the moment the customer answers your call back:
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