Diego is a Spanish national who wants to open a Monzo account. They have started a chat with us in the app after their sign up has been rejected due to entering an overseas address. "I'm moving to the UK to study in 2 weeks. I need to open this account now so that I can receive payments from family in the UK and set bills up for when I arrive. If you can't do that, P'll be completely stuck with no money when I arrive!" Context: When a customer signs up for a Monzo current account, they will need to enter a UK address or they will not be able to continue with the sign up flow. If a new customer who's living abroad wants to sign up, we can only open an account for them once they have moved to the UK. Things to Consider: • Do you think this customer is vulnerable? You can learn more about our vulnerable customers team here. • Are there any solutions you might offer Diego?

Diego is a Spanish national who wants to open a Monzo account. They have started a chat with us in the app after their sign up has been rejected due to entering an overseas address. "I'm moving to the UK to study in 2 weeks. I need to open this account now so that I can receive payments from family in the UK and set bills up for when I arrive. If you can't do that, P'll be completely stuck with no money when I arrive!" Context: When a customer signs up for a Monzo current account, they will need to enter a UK address or they will not be able to continue with the sign up flow. If a new customer who's living abroad wants to sign up, we can only open an account for them once they have moved to the UK. Things to Consider: • Do you think this customer is vulnerable? You can learn more about our vulnerable customers team here. • Are there any solutions you might offer Diego?

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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Concept explainers

Introduction to Business Messages

Business messaging refers to a variety of channels via which businesses and customers can interact. SMS or text messaging is the most popular method of communication. Shipment reminders, promotional incentives, marketing offers, and scheduled appointments are all things we have dealt with. These are the types of messages we usually identify with business communication. Business messaging can take place on any digital platform where your consumers already spend some time, with the expectation that communication will be two-way. Business messaging brings comfort and simplicity to customers. Customers expect comfort from pre-sales and post-sales engagements with businesses as they do with friends and family. In addition, messaging is the favored method of contacting a firm for 66% of buyers. Here are a few examples of popular business messaging situations.

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