You are the Housekeeping Manager of a large 4-star hotel. A family who has just arrived at the hotel have complained to the front desk that their room is not clean. The hotel is fully booked and so the guests cannot be accommodated in another room. 1. How do you react to the guests to calm them down? 2. What sort of compensation do you feel that the guests might be entitled to? 3.
You are the Housekeeping Manager of a large 4-star hotel. A family who has just arrived at the hotel have complained to the front desk that their room is not clean. The hotel is fully booked and so the guests cannot be accommodated in another room. 1. How do you react to the guests to calm them down? 2. What sort of compensation do you feel that the guests might be entitled to? 3.
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
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Problem 1CE
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You are the Housekeeping Manager of a large 4-star hotel. A family who has just arrived at the hotel have complained to the front desk that their room is not clean. The hotel is fully booked and so the guests cannot be accommodated in another room.
1. How do you react to the guests to calm them down?
2. What sort of compensation do you feel that the guests might be entitled to?
3.
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How would you ensure that the housekeeping team clean each room effectively in the future?
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