Goal: Consider the concepts of brand loyalty and brand familiarity. 1) List one branded product to which you are loyal. It can be a brand that you really care about or just one that you
Goal: Consider the concepts of brand loyalty and brand familiarity. 1) List one branded product to which you are loyal. It can be a brand that you really care about or just one that you
Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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Answer all 3 questions

Transcribed Image Text:Goal: Consider the concepts of brand loyalty and brand
familiarity.
1) List one branded product to which you are loyal. It can
be a brand that you really care about or just one that you
buy routinely. In 1-2 sentences.
2) Do you consider this to be a convenience product,
shopping product, or specialty product. (See Chapter 8)
Explain.
3) Is your level of brand familiarity brand preference or
brand insistence? Explain.
Expert Solution

Step 1
1. Brand loyalty is an Image perception whereas customer loyalty is money based, for me the brand which I like to buy and use it every time when I get a chance is Nike shoes.
I choose this product because it is very perfect to me, the quality which Nike provides is best and can be used for a long time.
If I get a chance to buy shoes, I always choose Nike shoes.
2. It is a shopping product, I Buy it occasionally
- I make purchases less frequently must also make careful plans, comparisons, and choices before making a final decision.
- The cost of a shopping item is more than that of a convenience item.
- Unlike convenience items, which may be found at practically every outlet, these shopping items are only offered at a few.
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