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Question 25 of 50 You are checking a guest into your resort hotel when you discover that the guest reserved a room at a nearby budget hotel with a similar name. You offer the guest a room at your resort hotel, but the guest becomes irate after learning it costs substantially more per night than the budget location. The guest rudely accuses you of incompetence. What is the best way to solve the issue? Redirect the guest's attention to the reservation process so the customer realizes their error. Redirect the conversation by offering the guest a discount on a room at the resort hotel. Reframe the conversation by offering a complimentary shuttle ride to the budget property. Reframe the conversation by asking the guest to describe what they feel is a fair resolution.

Question 25 of 50 You are checking a guest into your resort hotel when you discover that the guest reserved a room at a nearby budget hotel with a similar name. You offer the guest a room at your resort hotel, but the guest becomes irate after learning it costs substantially more per night than the budget location. The guest rudely accuses you of incompetence. What is the best way to solve the issue? Redirect the guest's attention to the reservation process so the customer realizes their error. Redirect the conversation by offering the guest a discount on a room at the resort hotel. Reframe the conversation by offering a complimentary shuttle ride to the budget property. Reframe the conversation by asking the guest to describe what they feel is a fair resolution.

Practical Management Science
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Question 25 of 50 You are checking a guest into your resort hotel when you discover that the guest reserved a room at a nearby budget hotel with a similar name. You offer the guest a room at your resort hotel, but the guest becomes irate after learning it costs substantially more per night than the budget location. The guest rudely accuses you of incompetence. What is the best way to solve the issue? Redirect the guest's attention to the reservation process so the customer realizes their error. Redirect the conversation by offering the guest a discount on a room at the resort hotel. Reframe the conversation by offering a complimentary shuttle ride to the budget property. Reframe the conversation by asking the guest to describe what they feel is a fair resolution.
Transcribed Image Text:Question 25 of 50 You are checking a guest into your resort hotel when you discover that the guest reserved a room at a nearby budget hotel with a similar name. You offer the guest a room at your resort hotel, but the guest becomes irate after learning it costs substantially more per night than the budget location. The guest rudely accuses you of incompetence. What is the best way to solve the issue? Redirect the guest's attention to the reservation process so the customer realizes their error. Redirect the conversation by offering the guest a discount on a room at the resort hotel. Reframe the conversation by offering a complimentary shuttle ride to the budget property. Reframe the conversation by asking the guest to describe what they feel is a fair resolution.
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