Question 41 of 50A customer complains about an expensive bill in an online review of a plumbing company. What isa good way to empathize when writing a response?"We're sorry to hear that you're unhappy with your bill. We're confident that our pricing is in line with industry standards.""We're sorry you feel that way, and yet our prices are fair and reflect the quality of our work.""We understand that unexpected expenses can be frustrating, and we apologize for any inconvenience this caused.""We understand that these things can affect mental health, and we apologize for any inconvenience this caused."Navt

This response acknowledges the customer's frustration and shows empathy without necessarily agreeing…

Answered: Question 41 of 50 A customer complains…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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A Moving to another question will save this response. Question 13 A round-trip economy seat on a flight from New York to London might cost $1000, whereas a business-class seat on the same flight might cost $4,700 or more. Which type of pricing is this: O a. psychological pricing O b.product form pricing Oc. location-based pricing O d.geographic pricing O e. allowances Moving to another question will save this response. hp
Question 2. (Word Limit 250 – 350 words ) a) Through good customer service organizations take a competitive advantage over their competitors. Define the term efficient customer response (ECR) and explain its main aims with at least one example.
Question 2 an estimate of the number of times a customer wanted a The Texas Gladiators won the Super Bowl last year. As a cap when it was not available but did not aşk for it.) result, sportswear such as hats, sweatshirts, sweat- pants, and jackets with the Gladiator's togo are popular. The Gladiators operate an apparel store outside the foot- ball stadium. It is near a busy highway, so the store has heavy customer traffic throughout the year, not just on game days. In addition, the stadium has high school or Week Demand Week Demand Week Demand 1 38 11 28 21 52 2 51 12 41 22 38 3 25 13 37 23 49 4 60 14 44 24 46 college football and soccer games almost every week in the fall, and baseball games in the spring and summer. The most poputar single item the stadium store sells is a red and silver baseball-style cap with the Gladiators' logo on it. The cap has an elastic headband inside it, which conforms to different head sizes. However, the store has 5 35 15 45 25 47 42 16 56 26 41 29 17 62…
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Question 10 Which of these represent non-scheduled report needed at the moment by management? Scheduled report Key-indicator report Exception report Demand report
● ● In order to drum up business, Ms. Smith purchased seasons tickets for both the Senators and the Redblacks. Should Redblacks tickets be expensed? Yes or No Should Senators tickets be expensed? Yes or No ● The cost for the Senators tickets (2) for $1,500 each. Ms. Smith will take a client to every hockey game; she has not missed a game in over five years. The cost for the Redblacks tickets (4) for $350 each. The same goes for the Redblacks, she hasn't missed a game either and it's a family tradition for her, her spouse and their two nieces to attend the games together. Ms. Smith pays $75 a month for a storage locker that she has had for over 3 years. Everything in the storage locker was bequeathed to her from her great uncle. She has no use for the items, but she can't seem to let them go. Should storgae locker fee be claimed? If yes, how much Ms. Smith has a business bank account and the monthly banking fees associated with this account are $5 a month. ● Should banking fees be…
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Question 25 of 50 You are checking a guest into your resort hotel when you discover that the guest reserved a room at a nearby budget hotel with a similar name. You offer the guest a room at your resort hotel, but the guest becomes irate after learning it costs substantially more per night than the budget location. The guest rudely accuses you of incompetence. What is the best way to solve the issue? Redirect the guest's attention to the reservation process so the customer realizes their error. Redirect the conversation by offering the guest a discount on a room at the resort hotel. Reframe the conversation by offering a complimentary shuttle ride to the budget property. Reframe the conversation by asking the guest to describe what they feel is a fair resolution.

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