Question 41 of 50A customer complains about an expensive bill in an online review of a plumbing company. What isa good way to empathize when writing a response?"We're sorry to hear that you're unhappy with your bill. We're confident that our pricing is in line with industry standards.""We're sorry you feel that way, and yet our prices are fair and reflect the quality of our work.""We understand that unexpected expenses can be frustrating, and we apologize for any inconvenience this caused.""We understand that these things can affect mental health, and we apologize for any inconvenience this caused."Navt

This response acknowledges the customer's frustration and shows empathy without necessarily agreeing…

Answered: Question 41 of 50 A customer complains…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

See similar textbooks

Similar questions

Question 33 All of the following are reasons for the shift toward greater use of promotions and less reliance on advertising over the last two decades except O promotions normally have an immediate impact on sales O declining impact of advertising. O increased cost of advertising O increased level of brand proliferation and brand parity
QUESTION FOUR [35] 4.1 Discuss the people element affecting the operational risk environment. (10) 4.2 Assess the importance of investment and financing considerations during the risk management prioritisation process. (10) 4.3 Explain the correlation between deductibles and risk management. (15
What does research suggest about the relative cost of retaining current customers versus acquiring new customers? Question options: Acquiring new customers costs roughly the same as retaining current ones. Acquiring new customers can cost several times as much as retaining current ones. Acquiring new customers costs slightly less than retaining current ones. Retaining current customers can cost several times as much as acquiring new ones. Acquiring new customers costs slightly more than retaining current ones.
Question 9 Listen You have a bag of 10 marbles. Two marbles are red, three marbles are white, and five marbles are black. Using the multiplication rule for dependent and in- dependent events, what are the probabilities for the following events? **HINT** Order matters With replacement n' Without replacement n! (n-r)! Order doesn't matter (+)- (n+r-1)! (n-1)!! (c)-- 111(115) Draw two red marbles without replacement. Draw a red marble and then a black marble without replacement. Draw a white marble and then a black marble with replacement. Draw two black marbles with replacement. a. b. 45 C. 3 20 d. 4
QUESTION 2 [25 MARKS] Read the following extract and then answer the questions below. Global Blue: "Circle are experts in B2B research and segmentation" From its headquarters near Geneva in Switzerland, Global Blue offers a range of services which help retailers to increase their revenues from the lucrative international traveller market by offering VAT refunds. Having introduced the concept of Tax-Free Shopping over 30 years ago, Global Blue now works with over 270,000 of the world's favourite retailers, shopping brands and hotels in over 40 countries. Like many other B2B businesses, Global Blue believes that the purchasing behaviour of their target market is largely influenced by their 'firmographic profile' their size, their speciality, their home country and so on. However, examples of retailers behaving in unexpected ways, given their firmographic profile, led Global Blue to consider a different viewpoint. Are a retailer's needs and attitudes not a far more powerful predictor of…
5. (Scenario Based Question) Your response to Diego's Message via Monzo In-App Chat O Diego is a Spanish national who wants to open a Monzo account. They have started a chat with us in the app after their sign up has been rejected due to entering an overseas address. "I'm moving to the UK to study in 2 weeks. I need to open this account now so that I can receive payments from family in the UK and set bills up for when I arrive. If you can't do that, l'll be completely stuck with no money when T arrive!" (Write your response to the customer as if you were a COp at Monzo talking to Diego on our In-App Chat, for example "Hi Diego..."). See all of the information you need to write your answer to this question here
Companies that invest in their people will create long-lasting competitive advantages that are difficult for other companies to duplicate Question 12 options: True False
Question 13 We should be very careful of the problem of _______. The test units who drop out may be systematically different from the test units who remain. For example, salespeople who drop out of a sales training program may be the ones who do not gain anything from the program. In that case, the experiment will only measure the change of effectiveness for the test units who do not leave. history mortality Main testing effect Selection bias
Which of the following describes the hotel practice of offering free night stays and room upgrades to guests who utilize a specific number of room nights? Question 13 options: a) Guest loyalty program b) Complimentary services c) Club floor perks d) Creative marketing
Question 44 of 50 What is the best way to use the Feel, Felt, Found method to tell a customer that the price of their monthly gym membership is increasing? "I feel your frustration and have felt the same way in the past. Then I found that having a gym of this caliber was worth paying the higher membership price." "I feel that even with the price increase, the membership fee is worth it. I felt upset when the change went into effect too, but we found that we lost only a very small percentage of members." "I feel your frustration, and a lot of other members have felt the same way. While nobody likes a price increase, we have found that members can save money by taking advantage of our free classes." "I feel your pain and you're right. We all feel upset when we find out that we have to pay more for the same service. But then we found that to stay in business, we simply had to raise our rates." Previous Next
uestion 11 O out of 1 points Henry, a sales representative, set a goal of getting fifteen new accounts in the next month. Which of the following would be most likely to increase his motivation for (and commitment to) this goal?
Question 1

SEE MORE QUESTIONS

Recommended textbooks for you

Practical Management Science

Operations Management

ISBN:

9781337406659

Author:

WINSTON, Wayne L.

Publisher:

Cengage,

Operations Management

ISBN:

9781259667473

Author:

William J Stevenson

Publisher:

McGraw-Hill Education

Operations and Supply Chain Management (Mcgraw-hi…

Operations Management

ISBN:

9781259666100

Author:

F. Robert Jacobs, Richard B Chase

Publisher:

McGraw-Hill Education

Practical Management Science

Operations Management

ISBN:

9781337406659

Author:

WINSTON, Wayne L.

Publisher:

Cengage,

Operations Management

ISBN:

9781259667473

Author:

William J Stevenson

Publisher:

McGraw-Hill Education

Operations and Supply Chain Management (Mcgraw-hi…

Operations Management

ISBN:

9781259666100

Author:

F. Robert Jacobs, Richard B Chase

Publisher:

McGraw-Hill Education

Business in Action

Operations Management

ISBN:

9780135198100

Author:

BOVEE

Publisher:

PEARSON CO

Purchasing and Supply Chain Management

Operations Management

ISBN:

9781285869681

Author:

Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson

Publisher:

Cengage Learning

Production and Operations Analysis, Seventh Editi…

Operations Management

ISBN:

9781478623069

Author:

Steven Nahmias, Tava Lennon Olsen

Publisher:

Waveland Press, Inc.

SEE MORE TEXTBOOKS