Examine each situation and identify whether it is a Strength, a Weaknesses, an Opportunity, or a Threat to your company.  Answer: S. If the situation refers to a Strength W. If the situation refers to a Weakness O. If the situation refers to an Opportunity T. If the situation refers to a Threat ___1. Excellent staff who are highly trained and very customer attentive. ___2. Business taxes will increase by 3% next year. ___3. The present promotional activities have a great appeal to customers. ___4. Some employees have problems dealing with arrogant customers who give out unfavorable comments. ___5. Sometimes overlook financial issuances of check and deposited cash. ___6. hotel rates are high which contradicts to the company's positioning of "Premium Quality Services at an Affordable Price" ___7. The constant growth of the number of tourists visiting the city where the hotel is situated. ___8. An increasing number of potential investors in the company. ___9. The growing number of cheaper hotels in the city. ___10. Based on financial analysis, the company has increased its profit margin this year.

Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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Suppose you are a  Marketing Manager of a 5-star Hotel located in Baguio City, Philippines. You are tasked to perform a SWOT analysis to know what are factors expected to affect the company's operations.

Examine each situation and identify whether it is a Strength, a Weaknesses, an Opportunity, or a Threat to your company. 

Answer:

S. If the situation refers to a Strength

W. If the situation refers to a Weakness

O. If the situation refers to an Opportunity

T. If the situation refers to a Threat

___1. Excellent staff who are highly trained and very customer attentive.

___2. Business taxes will increase by 3% next year.

___3. The present promotional activities have a great appeal to customers.

___4. Some employees have problems dealing with arrogant customers who give out unfavorable comments.

___5. Sometimes overlook financial issuances of check and deposited cash.

___6. hotel rates are high which contradicts to the company's positioning of "Premium Quality Services at an Affordable Price"

___7. The constant growth of the number of tourists visiting the city where the hotel is situated.

___8. An increasing number of potential investors in the company.

___9. The growing number of cheaper hotels in the city.

___10. Based on financial analysis, the company has increased its profit margin this year.

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