David Holmes is an HR consultant hired by Beds O' Plenty (BOP), a local mattress company. BOP is a fairly new business that has grown dramatically in the past year. BOP needs to expand its customer service group and is looking to hire two customer service representatives. The HR manager (who also doubles as the head of customer service) is overwhelmed by the response to the company's job opening posted on CareerBuilder.com. The current customer service reps are relatives of the company's owner, and they signed on as a favor to him—even though they had little professional experience in customer service. Now that the department needs to expand, the owner and the HR manager need guidance in setting up a formal selection method for the new employees. All of the following are positive steps to increase the utility of the selection interview except Multiple Choice keep it structured. keep it focused on accomplishing a small number of goals. keep a list of quantitative ratings on a small number of dimensions that are observable. keep it standardized. keep it informal.
Recruitment in Business Communication
The process of discovering and employing the finest and most competent individual for a work opportunity fairly and cost-effectively is referred to as recruitment in human resource management. It is also known as the act of locating potential individuals and motivating and pushing them to compete for positions within a firm. It is a complete process with a complete life cycle that originates with the assessment of the organizational requirements in relation to the position and continues with the employee's engagement with the organization.
Recruitment
Recruitment is the most important part of Human Resource Management (HRM) which is done by HR (Human Resources) of a company, firm, or industry. To understand the policy, HR needs to understand and analyze the requirement of a profile who can fit into the position as per the company’s objectives and goals. Recruitment involves shortlisting, hiring, and analyzing candidates' skills along with experience and qualifications and comparing them with the organization's requirements or job profile. The objective of the recruitment process is to find the right candidate for the right job.
Interviewing Candidates
The interview is the most widespread selection method used to fill positions in organizations. Unfortunately, research on employment interviews has shown that, without proper care, interviews can be unreliable, low in validity, and biased against different groups. One way to improve the interview process is for HR staff to keep the interview structured, standardized, and focused on accomplishing a small number of goals. Moreover, using situational interviews—where applicants are confronted with specific issues, questions, or problems that are likely to arise on the job—have provided pertinent information about the way an applicant may handle the job he or she is applying to fill. In the following case, a local small business is overwhelmed by responses to a job posting and asks an HR consultant to assist in the selection process.
David Holmes is an HR consultant hired by Beds O' Plenty (BOP), a local mattress company. BOP is a fairly new business that has grown dramatically in the past year. BOP needs to expand its customer service group and is looking to hire two customer service representatives. The HR manager (who also doubles as the head of customer service) is overwhelmed by the response to the company's job opening posted on CareerBuilder.com. The current customer service reps are relatives of the company's owner, and they signed on as a favor to him—even though they had little professional experience in customer service. Now that the department needs to expand, the owner and the HR manager need guidance in setting up a formal selection method for the new employees.
All of the following are positive steps to increase the utility of the selection interview except
-
keep it structured.
-
keep it focused on accomplishing a small number of goals.
-
keep a list of quantitative ratings on a small number of dimensions that are observable.
-
keep it standardized.
-
keep it informal.
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