Customer Oral Communication Scenario Alexis works at an electronics company and is dealing with a complaint from a customer who bought a defective product. The customer contacted Alexis to express his dissatisfaction and request compensation. Customer (P). I have several problems and I want you to solve the issue immediately!!! Alexis (A): good evening, I am sorry that you are experiencing problems with your product. I will help you to resolve the issue. Please tell me the problem. Customer (P): The product is not working properly and has constant power interruptions. I have installed the batteries correctly, but it still doesn't work. I need compensation! Alexis (A): I apologize for the inconvenience caused by the defective product. I would like to resolve this matter for you. Would it be possible for you to tell me what the serial number of the product is and provide me with more information about the problem you are experiencing? Customer (P). The serial number of the product is XYZ123. Regarding the problem, when I turn on the product, it works for a while and then it turns off spontaneously. I have tried several times but the problem keeps repeating. Alexis (A). We will look into the issue further and provide you with a solution. It would possibly be necessary to refer you to our technical support department for further assistance and clarification. I would like to offer you a discount for the inconvenience you have suffered. We will contact you within 15 days to provide further instructions and update you on the progress of the case. Thank you for your understanding and patience. Using your imagination, play the role of Alexis by recording your own way of communicating (dialogue) with the client so that they are completely satisfied.
Customer Oral Communication Scenario
Alexis works at an electronics company and is dealing with a complaint from a customer who bought a defective product. The customer contacted Alexis to express his dissatisfaction and request compensation.
Customer (P). I have several problems and I want you to solve the issue immediately!!!
Alexis (A): good evening, I am sorry that you are experiencing problems with your product. I will help you to resolve the issue.
Please tell me the problem.
Customer (P): The product is not working properly and has constant power interruptions. I have installed the batteries correctly, but it still doesn't work. I need compensation!
Alexis (A): I apologize for the inconvenience caused by the defective product. I would like to resolve this matter for you. Would it be possible for you to tell me what the serial number of the product is and provide me with more information about the problem you are experiencing?
Customer (P). The serial number of the product is XYZ123. Regarding the problem, when I turn on the product, it works for a while and then it turns off spontaneously. I have tried several times but the problem keeps repeating.
Alexis (A). We will look into the issue further and provide you with a solution. It would possibly be necessary to refer you to our technical support department for further assistance and clarification. I would like to offer you a discount for the inconvenience you have suffered. We will contact you within 15 days to provide further instructions and update you on the progress of the case.
Thank you for your understanding and patience. Using your imagination, play the role of Alexis by recording your own way of communicating (dialogue) with the client so that they are completely satisfied.
Step by step
Solved in 2 steps
