Identify five questions that can be used by the BA to determine why users are not willing to change to a new system. Refer to the case study A manufacturing company had a system that collected all the safety and other test data. Thecompany produced reports that were submitted to the government to gain approval to sell theirproduct. The system was over 20 years old and was written in Fortran and assembly language. Theusers were perfectly happy with the system as it was. The upper-level management was concernedthat the two people who were maintaining the system were getting on in years and would beretiring soon, leaving the company with no one to maintain the system. Without the system, thecompany could conceivably not be able to sell any new products. Clearly, the problem did notbelong to the users. They had no issues with a system that they had been using successfully foryears. The assigned business analysts encountered resistance from the users that was supported bythe supervisory and the union management. The users did not have the time to spend telling thebusiness analysts what the system did and how it produced the reports for the government. Theusers did not need a new system or the trauma of change that comes with it. The two techniciansmaintaining the system were similarly too busy keeping the system running with changes to reportformats and modifications to regulations and had long since lost touch with the business aspects ofwhat they were doing, being so involved with the programming and technology. In this case, theproblem owner was in the ranks of the upper-level management and was not identified. Thebusiness analysts had orders from the upper level to define what the system did in such a way thatthe entire regulatory compliance system could be replaced by a new system written in Java or someother more modern language with more modern technology. The users of the old system could careless about getting a new modern system, preferring the system they were used to, and wereuncooperative. And there was a hard deadline: the day the last of the maintainers left the companyfor a well-earned retirement in the Florida Keys.

A Business Analyst is an individual who assists organizations with dissecting their cycles, items,…

Answered: company produced repo product. The…

company produced repo product. The system was users were perfectly happ that the two people wh retiring soon, leaving the

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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