Choose a company/organization with an established social media presence. Peruse the platform you are examining, then answer the following questions:  a-Name the company/organization as well as the industry in which it operates- for example, McDonald’s: fast food (if it operates in more than one industry, simply note the one you are discussing for this assignment), as well as which one of their social media platforms you are examining (i.e. Instagram, Facebook, Tik Tok, etc.) and how many “followers” they have.  b-Which stakeholders do they address in their social media posts (ex. customers, employees, investors, representatives of the environment, etc.)? Do they engage these stakeholders directly or indirectly (ex. do they answer comments, repost stakeholders’ posts, etc.)? Give examples and be descriptive.  c-What mediums do they use to communicate (ex: text/written words, still photos, videos, memes, etc.) on this social media platform? Which of these do they utilize best in your opinion and why?  d-Do you think they communicate successfully using this particular medium? Why or why not? What can they do better?

Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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Choose a company/organization with an established social media presence. Peruse the platform you are examining, then answer the following questions: 

a-Name the company/organization as well as the industry in which it operates- for example, McDonald’s: fast food (if it operates in more than one industry, simply note the one you are discussing for this assignment), as well as which one of their social media platforms you are examining (i.e. Instagram, Facebook, Tik Tok, etc.) and how many “followers” they have. 

b-Which stakeholders do they address in their social media posts (ex. customers, employees, investors, representatives of the environment, etc.)? Do they engage these stakeholders directly or indirectly (ex. do they answer comments, repost stakeholders’ posts, etc.)? Give examples and be descriptive. 

c-What mediums do they use to communicate (ex: text/written words, still photos, videos, memes, etc.) on this social media platform? Which of these do they utilize best in your opinion and why? 

d-Do you think they communicate successfully using this particular medium? Why or why not? What can they do better?

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