Choose a company/organization with an established social media presence. Peruse the platform you are examining, then answer the following questions:  a-Name the company/organization as well as the industry in which it operates- for example, McDonald’s: fast food (if it operates in more than one industry, simply note the one you are discussing for this assignment), as well as which one of their social media platforms you are examining (i.e. Instagram, Facebook, Tik Tok, etc.) and how many “followers” they have.  b-Which stakeholders do they address in their social media posts (ex. customers, employees, investors, representatives of the environment, etc.)? Do they engage these stakeholders directly or indirectly (ex. do they answer comments, repost stakeholders’ posts, etc.)? Give examples and be descriptive.  c-What mediums do they use to communicate (ex: text/written words, still photos, videos, memes, etc.) on this social media platform? Which of these do they utilize best in your opinion and why?  d-Do you think they communicate successfully using this particular medium? Why or why not? What can they do better?

Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
icon
Related questions
Question

 

Choose a company/organization with an established social media presence. Peruse the platform you are examining, then answer the following questions: 

a-Name the company/organization as well as the industry in which it operates- for example, McDonald’s: fast food (if it operates in more than one industry, simply note the one you are discussing for this assignment), as well as which one of their social media platforms you are examining (i.e. Instagram, Facebook, Tik Tok, etc.) and how many “followers” they have. 

b-Which stakeholders do they address in their social media posts (ex. customers, employees, investors, representatives of the environment, etc.)? Do they engage these stakeholders directly or indirectly (ex. do they answer comments, repost stakeholders’ posts, etc.)? Give examples and be descriptive. 

c-What mediums do they use to communicate (ex: text/written words, still photos, videos, memes, etc.) on this social media platform? Which of these do they utilize best in your opinion and why? 

d-Do you think they communicate successfully using this particular medium? Why or why not? What can they do better?

Expert Solution
trending now

Trending now

This is a popular solution!

steps

Step by step

Solved in 4 steps

Blurred answer
Recommended textbooks for you
Principles Of Marketing
Principles Of Marketing
Marketing
ISBN:
9780134492513
Author:
Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:
Pearson Higher Education,
Marketing
Marketing
Marketing
ISBN:
9781259924040
Author:
Roger A. Kerin, Steven W. Hartley
Publisher:
McGraw-Hill Education
Foundations of Business (MindTap Course List)
Foundations of Business (MindTap Course List)
Marketing
ISBN:
9781337386920
Author:
William M. Pride, Robert J. Hughes, Jack R. Kapoor
Publisher:
Cengage Learning
Marketing: An Introduction (13th Edition)
Marketing: An Introduction (13th Edition)
Marketing
ISBN:
9780134149530
Author:
Gary Armstrong, Philip Kotler
Publisher:
PEARSON
MKTG 12:STUDENT ED.-TEXT
MKTG 12:STUDENT ED.-TEXT
Marketing
ISBN:
9781337407595
Author:
Lamb
Publisher:
Cengage
Contemporary Marketing
Contemporary Marketing
Marketing
ISBN:
9780357033777
Author:
Louis E. Boone, David L. Kurtz
Publisher:
Cengage Learning