An airline trying to make customers happy, always had their plane dock at a gate close to the airport entrance and baggage claim, usually less than a minute walk. Their goal was also to have bags unloaded and to baggage claim in 8 to 10 minutes. However, the airline received many complaints about the time it took their bags to get to the baggage claim area. The airline researched the problem and found that their time to deliver baggage to the claim area was at or below the industry average so speeding the process was unlikely. Please post one or two ideas to help this airline solve their problem.
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An airline trying to make customers happy, always had their plane dock at a gate close to the airport entrance and baggage claim, usually less than a minute walk. Their goal was also to have bags unloaded and to baggage claim in 8 to 10 minutes. However, the airline received many complaints about the time it took their bags to get to the baggage claim area. The airline researched the problem and found that their time to deliver baggage to the claim area was at or below the industry average so speeding the process was unlikely. Please post one or two ideas to help this airline solve their problem.
The given scenario is about process improvement using innovative ideas. Here, the passengers reach the claim area but they have to wait for the baggage. The airline aims to get the baggage in the claim area in 8 to 10 minutes. The customers complain about the waiting time for baggage.
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