A medical equipment testing and calibration service is shown below. The customer usually brings the equipment to the service center. The service process requires service technicians to perform threeprocess steps #1 to #3. Each technician is cross-trained so they can perform any of the three steps. The inspector does step #4 alone. After step #4, two parallel work activities are performed. That is,a shipping clerk packs the work (step #7), while simultaneously, a billing clerk prepares the invoice (step #5), and the customer is contacted by phone for pick-up (step #6). The average throughput isthree equipment units per hour.StartActivityStart1NThe table below shows the work content of the process steps, activity times in minutes per unit, shared and non-shared work activities, and the type of resource required. There are three servicetechnicians on duty, one inspector, one billing clerk, and one shipping clerk.3 4567Activity Time(minutes)I1852 ~ 음음ActivityPerformed ByService technicianService technicianService technician7InspectorBilling clerkBilling clerkShipping clerk6End The table below shows the work content of the process steps, activity times in minutes per unit, shared and non-shared work activities, and the type of resource required. There are three servicetechnicians on duty, one inspector, one billing clerk, and one shipping clerk.Round your answers to the nearest whole number.a. What is the service rate for the service technician?b. What is the labor utilization rate (%) for the billing clerk?60minutes/unitPoc. What is the labor utilization rate (%) for the service technician?9/Inspector utilization:Po✔ActivityStart12Shipping clerk utilization:What job represents the bottleneck in this process?The Shipping clerkjob is the bottleneck.3d. Calculate the labor utilization rates (%) for the inspector and the shipping clerk.456EndActivity Time(minutes)918231525ActivityPerformed ByService technicianService technicianService technicianInspectorBilling clerkBilling clerkShipping clerk

The labor utilization rate helps organizations determine how effectively their workforce is utilized…

Answered: A medical equipment testing and…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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Opening and closing the office involves a set of procedures that are crucial to the management of the office including financial tasks such as balancing the cash drawer, tidying the reception areas, preparing for the day, starting up the computers and equipment, and at the close of the day, repeating some of these same tasks and securing the premises at the close of business. Of these duties, please describe daily financial management of the ambulatory medical office outlining the tasks completed at the opening and at the closing the office.
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