Which service process structure typically involves work flows with steps that vary from one customer to the next? O A. hybrid office B. back office O C. front office O D. automated office
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- are a great help in this direction. A salesman selling car loan prepares a proposal. He then asks the following summary confirmation questions. O a. Summary confirmation questions O b. Information gathering questions O c. Probing questions o d. Confirmation questionsA service system is a O a. Configuration of resources and technology to deliver intangible items O b. Configuration of resources and technology to deliver tangible items O c. Configuration of resources and technology to deliver physical items O d. Configuration of resources and technology to deliver goodsA back office service structure is most similar to Part 2 A. a line process. B. a small batch process. C. a job process in manufacturing. D. a large batch process.
- Identify the front office and back office services for the following organizations. Could these services be improved by increasing or decreasing the degree of customer contact? By separating low- and high-contact services?a. Hospitalb. Trucking firmc. Grocery stored. Appliance repair firmIt is a stage of the process that appears inefficient and causes the customer to wait longer. a. Distribution method b. Service delivery process O c. Service blueprint O d. Bottleneck5- Which of the following statement is relevant to services? a. Services can be measured b. Services are perishable c. Services can be warehoused d. Services can be stored
- Which among the following is a feature of a Service Enterprise Large Infrastructure Requirement O b. Less Customer Contact Short Response Time O d. Tangible ProductsWhich of the following inefficiencies in a grocery store’s operations results frominflexibility?a. Leftover fruits and vegetablesb. Delivery delays from the warehousec. A surge in customer arrivals at one timed. Employee work schedules set a week in advancei need the answer quickly
- Pls do fast its urgent.. i will give like for sure Solution must be in typed form. I need explain of this question with correct answer.12TCCO stands for _________. Select one: a. total cumulative cost of office b. Total carbon cost of ownership c. Total coal cost of owner d. Both B and C For efficient data server management, _____ can be considered as the most important one. Select one: a. Normalization b. Server Architecture c. virtualization d. All of these _______ is the concept dealing with the effiecint use of single bit of data. Select one: a. carbon emitting bit b. effiecient bit usage c. bit byte concept d. None of these