Why is the Hayes and Wheelwright product-process matrix NOT used to analyze service delivery systems? a.The relationship between volume and process is not found in many service businesses. b.Services tend to have lower variety, so the variety element of Hayes & Wheelwright is not applicable. c.Services cannot add capacity. d.When services change processes to increase volume, they can still handle a wide variety of customer requests.

The Hayes and Wheelwright product-process matrix is a model in operations management that describes…

Answered: Why is the Hayes and Wheelwright…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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Why is the Hayes and Wheelwright product-process matrix NOT used to analyze service delivery systems?

	a.	The relationship between volume and process is not found in many service businesses.
	b.	Services tend to have lower variety, so the variety element of Hayes & Wheelwright is not applicable.
	c.	Services cannot add capacity.
	d.	When services change processes to increase volume, they can still handle a wide variety of customer requests.

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