Any company's main purpose is to benefit stakeholders and competitors. d. service 4. In a manufacturing company, the supply chain is a crucial value chain that does all of the following except: Finance and accounting, marketing and sales, inbound logistics, and customer service 5. Value-added business processes. Reengineering, process redesign, disruptive change d. Continuous improvement innovates by progressively improving

Q: a. Give an example of a product: identify its design and process in several steps.

A: An item is the thing offered available to be purchased. An item can be a help or a thing. It very…

Q: - Which of the following is a string used to measure efficiency?     a) decision efficiency  B)…

A: Efficiency is estimated by dividing a specialist's real yield rate by the quality yield rate and…

Q: Discuss the following for the DHL company. Brief History of the Company: ✓ Background of the…

A: Supply chain management and logistics are pillars of modern-day business. The entire movement of…

Q: "The main goal of using Blueprinting in the service process is to create valued experiences and…

A: Service blueprints are diagrams that depict organizational processes in an attempt to optimize how a…

Q: The process of identifying other organizations that are best at something and studying them to…

A: the correct answer is

Q: service management

A: Improvement in the quality of products and services result in long-term profits, better market…

Q: Given the trade-offs between efficiency and effectiveness, managers should strive for the highest.…

A: The fact of the matter is that effectiveness is undeniably more significant than efficiency.…

Q: What are the several steps that are included in the design process?

A: Architects, designers, and engineers are often employed by businesses to provide cutting-edge…

Q: During the opportunity. -phase of Design Thinking, it is crucial to, _in order to choose the best…

A: Design thinking is referred as the process, through which, the problems are solved based on the…

Q: For processes that are not identical, company cannot benefit from benchmarking outside their…

A: Benchmarking is a typical practice and reasonable exercise to lay out baselines, characterize best…

Q: ________ methods use checklists or manual devices that do not let the employee make mistake.  Fill…

A: [Hi! Thanks for the question. As per our Bartleby guideline, we are supposed to answer only the…

Q: How can total quality management finest be used in dealing service and/or manufacturing operations?…

A: Quality is the deciding factor that affects consumer purchasing behavior and consumer loyalty…

Q: at .........., various tools  to desribe  business process, requirements, and interaction with the…

A: A system analyst is a person who studies the procedure and interprets it with the motive of…

Q: What recommendations for decision making and improvement can you make to the store manager?

A: Recommendations that can be made to the store manager for decision-making and development. When it…

Q: 25 Value-chain analysis can be used to determine if a business is adding unique value in which of…

A: Detailed explanation: Value chain analysis is a strategic management tool used to evaluate a…

Q: Enter K for Kaizen, D for Deming, I for Ishikawa, or B for Brue, a. Who is given credit for helping…

A: K

Q: Critical Thinking Sometimes service quality may not meet customers' expectations. What problems have…

A: A business is formed when a group of people come together to achieve a certain objective. This…

Q: Marco, a plumbing, heating and AC company located in California, has a simple but powerful product…

A: Marco company has services which are related to the  business, its product is service product not…

Q: Over time, the cost of design activities depend largely on the time designers spend on designing and…

A: In the realm of product development, the cost of design activities is a crucial consideration for…

Q: Use the Internet to search for a company that is well known for its customer service. A good idea is…

A: Amazon is set up to deliver good service to its customers through the business model and its retail…

Q: For a Management System used in a fast-food restaurant or a pharmacy or a community sports arena…

A: Management Management is the process of planning, organizing, staffing, directing, and controlling…

Q: ?Which one of the following is correct regarding organization sustaining activities They may be…

A: Organization-sustaining activities can be stated as those activities that are taken to handle or…

Q: 3. Re-engineering processes are designed to: (mark all that apply) a. transition from one…

A: Reengineering is most commonly used as the redesign of processes of business and the systems…

Q: one of the 14 Points of Deming is . Cease dependence mass Inspection to improve quality a. Explain…

A: "Cease reliance on mass inspection to achieve quality. Eliminate the need for inspection on a mass…

Q: The life cycle of a system consists of five stages. Which of these are these?

A: The system life cycle can be defined as a series of the stages that encompass while developing a new…

Q: A company can benchmark more than one function against comparable areas in other companies Select…

A: Benchmarking refers to the process of measuring your company's performmance & level of success…

Q: A management concept under which all managers and employees at all stages of company operations…

A: This question is related to the topic - Service quality/Production Management and this topic fall…

Q: lays taking very seriously. O True O False

A: Business networks are the means of sharing ideas, information, and important data within or outside…

Q: Suppose that you were conducting a market analysis for a new textbook about technology 3 management.…

A: Primarily a market analysis should divide the mass market into smaller segments and later identifies…

Q: The definition of a system model, and what it is. In developing elementary versions of a product,…

A: Systems are arranged collections of connected items or components; their behavior can be understood…

Q: stage being "fine-tuned" for the market? cycle should product strategy focus on process…

A: b) growth  During the growth stage, the product has a market and is witnessing a rise in sales.…

Q: For an SME possibly the biggest difficulty in implementing an EMAS system is: Select one: a. The…

A: The question is asking about the biggest challenge that a Small and Medium-sized Enterprise (SME)…

Q: What is the definition of "system design"? A answer that is backed by examples is an effective one.

A: A design reveals how well certain things are organized. It may be a design for a home built for a…

Q: A fundamental trade-off in the design of any business system is between efficiency and flexibility:…

A: Business operations encompass the activities and processes involved in the day-to-day functioning of…

Q: NBC is a famous and old steel products manufacturing company. For the last several years, there has…

A: NBC deals in steel manufacturing as mentioned above. Customers are doing complaints about the…

Q: Which of the following is a support activity in the value chain? Select one: a. helping customers…

A: A framework used by businesses to examine the processes involved in developing, delivering, and…

Q: What is the following: service strategy, service design elements and service blueprinting. 0%…

A: Service strategy:  The set of strategies an organization creates, which helps the organization to…

Q: steps to resolve the customer's complaints

A: Customer grievances are the discrepancies in what a company promises in terms of a product or…

Q: Write through company examples how a process is A) efficient but not effective B) effective but not…

A: Efficient and effective: As per the organizational perspective, Effective means is doing the right…

Q: Roger and three of his colleagues have been nominated by their managers to attend an ISO training…

A: Production factors are resources used by people to produce goods and services; they are the economic…

Q: Which software should you purchase in order to save money in the long run, E or F? Not Satisfied…

A: In order to save money in long run, I would purchase the Software F.

Q: What type of focus is required? Why should a firm ensure that the appropriate safety measures are…

A: Business operations are the activities that are performed by the member of the organization to…

Applications of CRM

Customer Relationship Management (CRM) is a software/ tool that helps a business to manage its relationship with its customers, clients, and vendors. In other words, CRM software assists businesses in improvising their relations with their customers throughout the buying process. It is an end-to-end solution comprising service cloud, commerce cloud, marketing cloud, AI-based Customer Data Platform (CDP), and sales cloud.