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A) Describe the differences that he will see between the line process in manufacturing and the services package in services. B) Then, describe changes in the measurement of efficiency and effectiveness that Jack will have to consider as a services operations manager rather than as a manufacturing operations manager.

A) Describe the differences that he will see between the line process in manufacturing and the services package in services. B) Then, describe changes in the measurement of efficiency and effectiveness that Jack will have to consider as a services operations manager rather than as a manufacturing operations manager.

Practical Management Science
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Jack has been the Operations Manager at a Manufacturing Plant that uses a line process for many years. Today, however, his manager has advised that his new job will be an operations manager in the company's Hotel division, a services business. A) Describe the differences that he will see between the line process in manufacturing and the services package in services. B) Then, describe changes in the measurement of efficiency and effectiveness that Jack will have to consider as a services operations manager rather than as a manufacturing operations manager.
Transcribed Image Text:Jack has been the Operations Manager at a Manufacturing Plant that uses a line process for many years. Today, however, his manager has advised that his new job will be an operations manager in the company's Hotel division, a services business. A) Describe the differences that he will see between the line process in manufacturing and the services package in services. B) Then, describe changes in the measurement of efficiency and effectiveness that Jack will have to consider as a services operations manager rather than as a manufacturing operations manager.
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