On his first day as the new plant manager, Saidnoticed Khadija in the lab was not wearing safetyglasses. The manager has a ZERO TOLERANCEpolicy as far as safety is concerned and his normalresponse would be to call her to his office and givestrong orders to strictly follow the rules.He called her to his office and could see that shewas worried about his reaction. But instead ofleading with his dismay and disappointment, hestarted by explaining why he is so strict with regardsto safety. He shared key concepts with her. He thenasked her if she thought that the rule to wear safetyglasses, even when there was no experiment on,was not necessary as there is no danger to theeyes.The meeting ended with Khadija apologizing andsaying that she will abide by the rules from then on.She really did not mean what she promised and justwanted that conversation to be over. As expected, afew weeks later, she completely ignored the policyand went on with her usual ways. She argued, “Ihave worked here for seven years already andnothing bad has happened to me, even if I followany policy or not".Upon learning about the Khadija's behavior, theplant manager became frustrated. He need to dosomething as he knows that sooner or later, non-compliance to policies will result to disaster.Put yourself in the situation of the plant managerand answer the following questions:1. What barriers to communication can you identifyto be the cause of Khadija's failure to follow thepolicies? Explain your answer.2. In a situation where the leader is not respectedby the subordinates, what leadership styleshould the plant manager apply in this situation?Explain3. As a plant manager, how can Said motivateeveryone in theorganization's policies?company tofollow the

1. Here in the case, attitude barrier in communication can be seen. It is because the subordinate is…

1. What barriers to communication can you identify to be the cause of Khadija's failure to follow the policies? Explain your answer. 2. In a situation where the leader is not respected by the subordinates, what leadership style should the plant manager apply in this situation? Explain 3. As a plant manager, how can Said motivate everyone in the company to follow the organization's policies?

1. What barriers to communication can you identify to be the cause of Khadija's failure to follow the policies? Explain your answer. 2. In a situation where the leader is not respected by the subordinates, what leadership style should the plant manager apply in this situation? Explain 3. As a plant manager, how can Said motivate everyone in the company to follow the organization's policies?

Understanding Management (MindTap Course List)

10th Edition

ISBN:9781305502215

Author:Richard L. Daft, Dorothy Marcic

Publisher:Richard L. Daft, Dorothy Marcic

Chapter15: Managing Quality And Performance

Section: Chapter Questions

Problem 6AL

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