Structural empowerment refers to

Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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12.

Structural empowerment refers to

 

 

a) 

aspects of the work environment that give employees discretion, autonomy, and ability to do jobs effectively.
 

b) 

the degree to which a person has higher order needs such as esteem and self-actualization.
 

c) 

making managers more powerful in the work environment.
 

d) 

the degree to which a person has the freedom to decide how to perform his tasks.
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