Discuss the following among your group: a. From the perspective of upper management, what are the pros and cons of empowering workers to take care of problems? b. What about from the perspective of the employees? c. How did your experiences as customers change, depending on how empowered the workers were? Did you prefer dealing with the employee or the manager?

Understanding Business
12th Edition
ISBN:9781259929434
Author:William Nickels
Publisher:William Nickels
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
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Discuss the following among your group:
a. From the perspective of upper management, what
are the pros and cons of empowering workers to take
care of problems?
b. What about from the perspective of the employees?
c. How did your experiences as customers change,
depending on how empowered the workers were?
Did you prefer dealing with the employee or the
manager?

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