1. All consumer buying decisions generally fall along a continuum of three broad categories: routine response behavior, limited decision making, and extensive decision making. 2. Review this process in section 6-4 of your text. 3. Then describe one of your purchase which involved extensive decision making in terms of the five stages of the consumer decision-making process. 4. You have to identify five steps of process (Exhibit 6-1): 1) Why/when did you recognize need for a purchase? 2) what kind of info search did you do? what is your 'consideration set' consists of? 3) What is 'evaluative criteria' you used? 4) Purchase: where did you buy? 5) Post-purchase behavior. 5. Then, what is your thought after identifying 5 steps of buying behavior? Or what could have done better, from a company (either your choice or other brands) perspective, in order to satisfy you and make you be a loyal customer?
1. All consumer buying decisions generally fall along a continuum of three broad categories: routine response behavior, limited decision making, and extensive decision making. 2. Review this process in section 6-4 of your text. 3. Then describe one of your purchase which involved extensive decision making in terms of the five stages of the consumer decision-making process. 4. You have to identify five steps of process (Exhibit 6-1): 1) Why/when did you recognize need for a purchase? 2) what kind of info search did you do? what is your 'consideration set' consists of? 3) What is 'evaluative criteria' you used? 4) Purchase: where did you buy? 5) Post-purchase behavior. 5. Then, what is your thought after identifying 5 steps of buying behavior? Or what could have done better, from a company (either your choice or other brands) perspective, in order to satisfy you and make you be a loyal customer?
Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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