LA020345_Ass1_CHCDIV001Baoxia Li

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TAFE NSW - Sydney Institute *

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CPCCBC4002

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Sociology

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Feb 20, 2024

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pdf

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LA020345 Assignment CHCDIV001 Ed 5 1 © New South Wales Technical and Further Education Commission, 2015 (TAFE NSW – WSI), Archive version 2, January 2016 CHCDIV001 – Assignment What you have to do The assignment for the unit CHCDIV001 Work with diverse people has 2 Tasks. Task 1 has 7 descriptive answer questions and task 2 is a brief self-reflection activity. You may use examples from personal and/or social experiences as relevant to the questions. Task 1 – Questions Question 1 a. Explain how you can self-reflect on your own social practices and beliefs on working with culturally diverse people. The sociocultural system has activated my conscious experience since the day I was born. As an adult, I can no longer tell where my cultural awareness comes from, perhaps from my family, perhaps from the community, perhaps from school, or from my reading, and may come from people from all walks of life who deal with in the workplace. In any case, experiences from the past have inadvertently become beliefs that guide decisions in one's real life. How can I become aware of the cultural factors behind my beliefs? First of all, I can be sure that conscious awareness is a process of reflection. Secondly, I can be sure that reflection is a process of psychotherapy. Finally, I choose the self-healing path: listening to my life story, looking for the footprints of my past life, and using systematic thinking mode and contemporary humanities to do qualitative analysis. I believe that this is the subject of my lifelong learning. b. What would you do to improve on your ability to enhance social awareness and understanding of different cultures? To do this, I am looking for clues between my past and present beliefs in the following areas: 1) Communicate with different groups of people and have gained awareness of cultural differences; 2) Visit the countries and regions where you once lived through tourism; 3) Keep in touch with the family of origin and listen to their stories; 4) Expanding real-life activities to refine empathy. Question 2. List and briefly explain two (2) benefits you see for a practice when it understands that a ‘culturally’ appropriate workplace is beneficial to its success.

2 LA020345 Assignment CHCDIV001 Ed 5 © New South Wales Technical and Further Education Commission, 2015 (TAFE NSW – WSI), Archive version 2, January 2016 Why do I reflect on my cultural background? Because human society is a group composed of different individuals, the division of labor and cooperation in human society means that people from different cultural backgrounds cooperate to meet the different needs of different human beings. Its advantages: 1) It is precise because the collaborators have different life experiences, individuals will learn from others what they do not have. 2) In the process of mutual learning, stimulate the team to come up with new ideas to create services that are more suitable for human needs. Question 3 a. Briefly explain why it is important to employ work practices that create a workplace environment that is conducive and safe for all. In a multicultural team, the reason why innovation is important to the industry is that the diverse human experience avoids the tendency of self-limiting in our practice activities, and avoids stubborn narrow beliefs that lead to ineffective service and interpersonal relationships conflict. b. How does being ‘culturally competent’ impact on the success of workplace practices? The ability to understand different cultures makes it easier for oneself to accept and respect the expressions of collaborators with different cultural backgrounds in the team, so as to improve their listening effect and empathize with them. Find the best way to resolve the dilemma in managing interpersonal conflict. Question 4 .When reviewing or modifying work practices it needs to completed in consultation with others. a. Explain how a practice consults with and involves others from diverse cultural backgrounds. Working with others from different cultural backgrounds, first realize the social prejudice of your own cultural background against others and warn yourself not to fall into misunderstanding. Then, find the right way to communicate during the communication process. b. When communicating changes to workplace practices what do you do ensure the communication used shows respect for the cultural diversity of others, for example: co-workers, clients, family. How to find the appropriate communication style to interact with others with cultural differences? On the one hand, it is convenient to pay attention to listening, and on the other hand, it is flexible to express. There are many listening skills, as long as you follow the rhythm of others, you can always gain an understanding of others; there are many ways of expression, as long as you are patient, you can say what others understand.

LA020345 Assignment CHCDIV001 Ed 5 3 © New South Wales Technical and Further Education Commission, 2015 (TAFE NSW – WSI), Archive version 2, January 2016 Question 5 .Effective communication is critical in any business. Recognizing cultural diversity when communicating is to know a client’s wants or needs or how best to offer care. However communicating effectively with people with whom you do not share a language can be very challenging. a. Explain what a business would consider when working with people who are from culturally and linguistically diverse background to develop and maintain effective relationships, mutual trust and confidence. Industry groups, which promote mutual trust among people of diverse cultures, can find ways from different levels of team life: 1) To activate cultural exchanges between employees through communication training; 2) To activate cultural acceptance among employees through recreational activities; 3) Encourage the cultural sharing of employees through the sharing of work performance. b. From the list (below) of common areas of misunderstanding select two (2) and explain what steps were taken to remove potential language barriers and to make the communication effective. Some common areas of misunderstanding are:  polite forms of language  idioms  questions  compliment  dress  social customs  responding to good and bad news  space  Time Employing effective communication methods is a way to eliminate potential language barriers: 1) When passing news to others, whether it is good news or bad news, don’t rush to a conclusion; first understand the expectations of others, and then give them time to consider the possible consequences. When the other person is mentally prepared, share the key facts of the message, allowing the listener to obtain an explanation of the fact for himself. 2) Do not judge other people's social customs. When you learn that others have affirmative expressions of your own culture, you should praise them to show acceptance. b. It may be necessary to seek assistance from interpreters or other persons. In which situation you will consider to get an interpreter. When the things that need to be communicated are very abstract and use professional terminology, try to translate the communication into words; in an emergency, you need to find an on-site translator for oral translation.

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4 LA020345 Assignment CHCDIV001 Ed 5 © New South Wales Technical and Further Education Commission, 2015 (TAFE NSW – WSI), Archive version 2, January 2016 Question 6. Provide an example where an issue from your practice/workplace caused conflict across cultures or had the potential to cause conflict. Misunderstanding caused by cultural differences often occurs, for example: once I saw a Muslim lady dressed so tightly, I was very uncomfortable with her, so I made a suggestion, but the lady never spoke to me again. I guess I offended her, because Muslims are very particular about what women wear, and people are used to it. I feel uncomfortable, and I shouldn't project my feelings on her. Question 7. a. If potential misunderstandings occur, what would be the impact on the different cultures? A word or a gesture may be misunderstood by those who are unable to understand the background ; if this is not resolved, one will unintentionally handle interpersonal relationships and leading to be unnecessary hostility. b. What steps could be taken to sensitively resolve differences that reduce any escalation of a situation that would lead to conflict? There are many ways to resolve misunderstandings in a timely manner, such as: looking for an explanation of the meaning of that word or gesture on the Internet or doing counseling through relevant cultural professionals. However, Conflicts among people, the ones do not communicate with each other, and also more likely lead verbal or physical violence. At least they are unable to work together. Task 2 – PERSONAL REFLECTION Health care professionals also reflect the cultural diversity of our society. Under the client healthcare right of 'respect' clients have the right to care in a manner that is respectful to their culture and beliefs, free from discrimination. The issue of the need to address cultural diversity and cultural awareness has been well recognised in health care settings. Health beliefs, levels of understanding and expectations of treatment outcomes differ according to people’s culture. And therefore it is imperative for staff working in a multicultural environment to develop a high level of cultural sensitivity and awareness in order to successfully interact with diverse client groups. These groups may include emotionally susceptible people and therefore staff members need to develop appropriate communication skills.

LA020345 Assignment CHCDIV001 Ed 5 5 © New South Wales Technical and Further Education Commission, 2015 (TAFE NSW – WSI), Archive version 2, January 2016 Explain three (3) different situations where you have identified and recognize the needs of your patients in care from diverse background and has: Selected and used appropriate verbal and non-verbal communication method in order to successfully interact with diverse client groups and Successfully managed a misunderstanding or conflict situation that may have raised due to cultural diversity issues. For e g: You may choose following situations: You can give a situation relating to dealing with indigenous patients, where using the appropriate communication skills you have managed to remove the communication barrier with your patient and has provided adequate care services. Or can give a situation where misunderstanding in views and actions are happened between people of diverse culture due to their inability to understand each other’s cultural belief, value and netiquettes. Case1 An new elderly Asian lady was non communicative with anybody and She would not maintain eye contact or talk, even when I talk to her in her language. I have to explain to people that the Chinese traditional cultural requirement is that the family member to be present for her care . We as a team had to contact her family member to request to come and meet us and We have discussed her care plan and communication issue. Case 2 A non-English speaking man came into nursing home to visit his mother attempting to explain that his mother needed to see a doctor urgently, initially the staff were having a tough time understanding the needs of the client, fortunately I taken the role of interpreter and reassure the man that she would get her the help that she needed. Case 3 In nursing home , there are a conflict recurred between two elderly males who are Chinese and muslin. Both have spoken a little English and they offend fight for the culture issues such as religion and food.. for example, Chinese Man talk about how cook pork in Chinese way. Muslin man get upset and call him dirty man . In this situation , I explain to Chinese man about Muslin culture .

6 LA020345 Assignment CHCDIV001 Ed 5 © New South Wales Technical and Further Education Commission, 2015 (TAFE NSW – WSI), Archive version 2, January 2016 Checklist I have:  answered all questions in the space provided  clearly identified my answers

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