Shantell Porter_u02a1

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Running Head: CLIENT INTERVIEW Client Interview Shantell Porter SWK5527: Adv Internship Practicum 2 Professor Philip Farmer July 23, 2023

CLIENT INTERVIEW 2 Client Interview 1. Name of Client. My client is called Edward. 2. Client's Age, Gender, Race, And Ethnicity. Edward is 18 years old, Male, African American, and speaks English. 3. Physical Description of The Client. Edward dressed appropriately for the weather, carried two bags of personal items, and looked frustrated. He expressed himself freely and was cooperative. 4. Contact Information. Provided Dad’s number but was not willing to talk to him. 5. Client's Reason for Seeking Social Services. Edward speaks a lot of things he doesn’t mean. He was brought into emergency services by the Norfolk police department after the school notified them about Edward’s suicide ideation when he wanted to jump off a bridge. Edward presents with Schizophrenia. 6. Social Engagement. Edward has a limited social life. He, however, attempts street begging occasionally but notes that no one helps him. 7. Spiritual. Edward’s spirituality was concealed. 8. Client's Family History. Edward lives with his father. Not much information about his mother, siblings, or close associates was revealed. He notes that he did receive disability fund and wonders if his Dad still receives it.

CLIENT INTERVIEW 3 Edward is currently in Dominion Care Academy Dap Academy and often involves in confrontations with his dad regarding money. The family history does not reveal the presence of Schizophrenia. 9. Cultural Background. Edward is a Black American. His primary and first language is English. Details about other languages spoken by the client were not revealed. Edward believes that his father’s responsibility is to provide for him as long as he is not employed. His cultural strengths are built on expectations about parenting where fathers take care of their families. He also has a strong taste for his language, English, and embraces shared experiences freely. Edward feels that he is suffering. He feels that as a disabled individual, he is entitled to public support when he takes to the streets to beg but receives nothing. He also doubts if his father still receives the disability fund as he did in the past. No migration experiences are mentioned in Edward’s case hence no significant impact. 10. Client's Work History. Edward has no work history. He is still a student who is under his father’s care. 11. Social Work Theoretical Concepts in Practice. Edward was selected to be my client because of my interest in adolescents and people with physical disabilities. Additionally, based on my previous interest in African American culture, I was in a better position to handle Edward’s woes. Various leadership skills such as active listening, team building, empathy, patience, and positivity are recommended by Mathias (2015) for professional client interviews. Throughout the interview process, I actively involved Edward in the conversation while observing key behavioral and cognitive anomalies. Secondly, I was patient with him whenever he showed irrational conduct. This ensured he continued to build a strong rapport and trust to allow the completion of the interview. Putting Edward at ease and responding calmly to his difficult situations was imperative.

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CLIENT INTERVIEW 4 Additionally, I was honest and trustworthy to build a positive working attitude. This also ensured my standards were at par to maintain a professional scope. Various research sources bolstered the interview. Firstly, I explored the dynamics of environment and schizophrenia. According to Van et al. (2010), the social context of a client plays a significant role in the onset of psychotic syndromes. While exploring Edward’s case, I realized that his case was not inherited hence the need to approach his condition from another perspective of a psychological predisposition. Secondly, Tufford et al. (2022) explain the essence of incorporating various techniques, tools, and technology to uphold a professional-client interview. According to the authors, social workers are expected to introduce themselves courteously, have a firm handshake, and act professionally from the start to the end of the interview. This ensures the client builds the right picture of the social worker and maintains appropriate conversational flow. These strategies are evidence-based practices that ensure maximum information is acquired from the client to inform the best problem-solving platform thereafter. 12. Provide some ways in which technology might be used to enhance a client interview and advance social work practice. For example, would you be willing to use an online platform if the client is located in a different location than the social worker? Technology impacts client interview processes and advanced social work practice. According to Kadushin and Kadushin (1997), technology facilitates social work functions such as counseling, case management, and support. This is through proper facilitation of communication with the respective clients, acquiring needed information and its storage, and providing appropriate information to the clients during and after successful case management. Technology bolsters the standards of social work services. Appropriate technology ensures that perfect interventions are integrated to create a lasting impact on the case management process. For example, it would be appropriate to use virtual meeting platforms such as video calls in Edward’s case because he is disabled. This analogy also applies to the

CLIENT INTERVIEW 5 use of social media platforms to facilitate interventions among adolescents. According to Cooner et al. (2020), Facebook was successfully used to implement casework with families to bridge the gap of poor communication between parents and their respective children, a similar scenario to Edward’s case. 13. Describe how you applied critical thinking and leadership and interpersonal skills to engage, assess, intervene, and evaluate the client. Be specific. Critical thinking is a major principle in the framework of social work. According to Samson (2016), social workers better understand the constructs of ethical practices in decision-making processes by incorporating critical thinking perspectives. Therefore, through critical thinking, I will adopt appropriate interview techniques that promote cultural sensitivity based on the fact that Edward belongs to a minority group of people with disabilities. Secondly, I would use critical thinking to identify the best resources that will bolster the management of Edward’s case. During the interview, identifying the best resources, tools, techniques, and time frame to facilitate the case management process is imperative. Lastly, I will use critical thinking to formulate the best plan for Edward’s case. This will minimize time and resource wastage and poor outcomes. 14. Identify how collaboration with clients, colleagues, and identified stakeholders will impact the social and economic well-being of the client. Edward’s socio-economic background reveals financial and relational difficulties. He reported that his father is unable to support him financially although he is entitled to the disability fund. The mentioned analogy is in addition to their interpersonal differences. In social work, collaboration with appropriate stakeholders ensures appropriate measures are taken to alleviate the suffering of clients based on a poor background. Collaborating with other social workers, Edward, his father, and other associated stakeholders in case management will create a larger base of support for Edward. A pool of expertise besides creating a stronger sense of belonging will help Edward reap maximum benefits from

CLIENT INTERVIEW 6 the case management process (Whittington, 2023). More importantly, a collaborative approach to problem-solving interface inhibits possible barriers that would deter the social workers from getting the job done per the set goals and time allocation. The social-ecological model considers a complex interplay between individuals, relationships, the community, and societal factors as stipulated by Hong et al. (2011). If an agency acknowledges the success in human service delivery, it allows social workers to work as a team. Handling a problem from a diversified perspective also promotes self-care among social workers. Overall, collaboration improves communication and consistency in the transmission of information between professionals and clients. This analogy is imperative in Edward’s case because it will save him time and unnecessary movement since Edward is disabled. Additionally, collaboration bolsters the working relationships in various platforms while minimizing the incidences of duplicated effort as explained by Hong et al. (2011). 15. Engage in reflective practice and learning regarding the client interview process. While reflecting on the interview process, it is imperative to note the essential perspectives displayed by the different levels of the social-ecological model including intrapersonal, interpersonal, organizational, environmental, and policy. Before the interview, I was nervous because I had no clear idea about the client I was about to engage. The interview process was founded on strength-based perspectives that focused on what can be done to avert a situation rather than putting the problem at the center of the help process. Throughout the interview, I actively listened to Edward as a person, not as a problem. According to Newell (2019), the ecological systems theory helps social workers to take a holistic view by assessing how individuals affect and are affected by such physical, social, political, and cultural systems. The mentioned aspects are embedded in the social constructs of the theory where every participant in a problem-solving process matters. The interview process, therefore, ensured that Edward’s perspectives were actively embraced. Therefore, I will improve my involvement at all levels

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CLIENT INTERVIEW 7 of the social-ecological model that help to adopt the dynamics of the ecological systems theory in social work.

CLIENT INTERVIEW 8 References Cooner, T. S., Beddoe, L., Ferguson, H., & Joy, E. (2020). The use of Facebook in social work practice with children and families: Exploring complexity in an emerging practice. Journal of Technology in Human Services, 38(2), 137-158. Hong, J., Algood, C., Chiu, Y.-L., & Lee, S. (2011). An Ecological Understanding of Kinship Foster Care in the United States. Journal of Child & Family Studies, 20(6), 863–872. https://doi.org/10.1007/s10826-011-9454-3 Kadushin, A., & Kadushin, G. (1997). The social work interview. Columbia University Press. Mathias, J., 2015. Thinking Like a Social Worker: Examining the Meaning of Critical Thinking in Social Work. Journal of Social Work Education, 51(3), pp.457-474. Newell, J., 2019. An Ecological Systems Framework for Professional Resilience in Social Work Practice. Social Work, 65(1), pp.65-73. Samson, P. L. (2016). Critical thinking in social work education: A research synthesis. Journal of Social Work Education, 52(2), 147-156. Tufford, L., Gauthier, L., Katz, E., & Jenney, A. (2022). Towards understanding the client and observer in the peer-to-peer role-play. Social Work Education, 41(6), 1387-1404. Van Os, J., Kenis, G., & Rutten, B. P. (2010). The environment and schizophrenia. Nature, 468(7321), 203-212. Whittington, C. (2023). Collaboration and partnership in context. In Social Work (pp. 240-246). Routledge.

Shantell Porter_u02a1

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