4-2 Short Paper The Consultant's Role

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The Consultant's Role 1 4-2 Short Paper: The Consultant's Role Javier Macias Southern New Hampshire University PSY-618-X4286 Sem in Industrial & Org Psych Dr. Kayla Finuf 06/05/2024

The Consultant's Role 2 The Consultant's Role The consultant engaged to assist the Sullivan Soap Company must adopt a comprehensive approach in crafting their strategy for the company's revitalization. This holistic methodology integrates all facets of the organization, fostering unity among departments to function as a single, synergistic team (Indeed Career Guide, 2021). Such an approach facilitates collaborative efforts among employees toward shared objectives, ensuring everyone comprehends how their contributions can impact the company holistically. Moreover, a holistic approach empowers employees, encourages diverse perspectives, identifies challenges, and devises solutions, ultimately fortifying the organization's overall resilience (Indeed Career Guide, 2021). A critical issue plaguing the Sullivan Soap Company stems from ineffective leadership, suggesting that a managerial intervention may prove most effective. By adopting this approach, the consultant can address the spectrum of leadership styles prevalent within the company. From Jack's laissez-faire approach in development and production to Jim's authoritarian style in distribution, a nuanced understanding of each leader's disposition is imperative. However, altering Jim's leadership approach may pose challenges, given his predisposition to unilateral decision-making and reluctance to consider alternative viewpoints. Consequently, consulting with CEO Grace becomes imperative, jointly formulating strategies to either retain leaders amenable to adaptation or facilitate their departure if unwilling to align with the company's evolving direction. According to Hale (2007), collaborative partnership with clients entails involving all stakeholders in decision-making processes, leveraging their specialized expertise to inform

The Consultant's Role 3 strategic initiatives. Similarly, the consultant must possess a diverse skill set encompassing motivation, leadership, and organizational development to effectively address the myriad challenges facing the Sullivan Soap Company. Observing divisions within the company will shed light on underlying causes of demotivation, declining productivity, and waning morale, necessitating tailored interventions to rectify these issues. Notably, the accounting division, exemplified by Adam's team, embodies a vibrant work culture characterized by mutual support, innovative thinking, and job satisfaction, indicative of a conducive environment fostering employee well-being and productivity. Establishing robust relationships with divisional leaders, in addition to co-founders, emerges as a cornerstone of the consultant's strategy. Cultivating trust and credibility through effective communication and regular updates fosters a sense of inclusivity and collaboration within the organization (Indeed Career Guide, 2021). Feedback mechanisms facilitate open dialogue, enabling stakeholders to voice concerns, suggest improvements, and collectively steer the company toward success. Particularly crucial is the consultant's rapport with CEO Grace, whose endorsement of formulated strategies is pivotal to their implementation. Acknowledging Grace's pivotal role in both the company's inception and its future trajectory underscores the significance of securing her support and alignment with proposed initiatives. Addressing Grace's inclination to prioritize familial relationships over organizational imperatives necessitates a delicate balance between compassion and accountability, emphasizing the imperative of enforcing governance principles to ensure sustainable business practices and organizational success. Dynamic Management

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The Consultant's Role 4 Throughout the transitional phase, the consultant must assume an active and pivotal role. The Sullivan Soap Company grapples with evident leadership deficiencies, waning motivation and morale among both leaders and employees, alongside ethical quandaries demanding immediate attention. Effectively addressing these concerns necessitates the consultant's adept navigation and strategic intervention. Initiating dialogue with Grace, the CEO, becomes paramount, as the consultant elucidates the gravity of these issues and underscores the imperative for proactive measures. Central to this endeavor is a comprehensive understanding of the company's ethos, objectives, and the intricate dynamics between its leaders and workforce. Involving Grace in the formulation of remedial strategies is indispensable, aligning her vision with the company's trajectory for progression. Drawing from Hale's (2007) insights, genuine partnerships are forged through attentive listening and mutual respect for each party's expertise. Collaboratively, the consultant and Grace must leverage their collective insights to discern the most efficacious pathways forward, prioritizing objectives and devising solutions that resonate with the company's ethos and aspirations. By fostering an environment of trust and collaboration, the consultant can engender a sense of ownership and commitment among all stakeholders, paving the way for meaningful transformation and sustainable growth within the Sullivan Soap Company.

The Consultant's Role 5 References Bruce, A. (2011). Manager’s Guide to Motivating Employees, (2nd Ed.). Madison: McGraw- Hill. Hale, J. (2007). The Performance Consultant's Fieldbook: Tools and Techniques for Improving Organizations and People (2nd Edition). Wiley Professional Development (P&T). https://mbsdirect.vitalsource.com/books/9781118615003 Indeed Career Guide. (2021, March 25). Holistic approach in business: Definition, characteristics, and benefits. Retrieved from https://www.indeed.com/careeradvice/career-development/holistic-approach-in-business

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