AURTTE104 & AURTTA104 Student Assessment - Theory v1.1

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Course Code AUR30620 Course Name Certificate III in Light Vehicle Mechanical Technology Unit Code AURTTE104 / Unit Name Inspect and service engines / Carry AURTTA104 out servicing operations Due Date Assessment Name Automotive Portfolio Part A: Short answer questions Student No . ________________ Student Name Rommel Garcia Student Phone 0410725047 Student Email rommelgarcia07@hotmail.com Student Declaration I declare that this assessment is my own work and where my work is supported by documents from my workplace placement/employer permission has been granted. Note: Filling out this coversheet as part of an electronic submission and approving the above information will operate in the same way as physically signing this cover sheet. Student name or signature: Rommel Garcia Office Use Only Date/s Received: ___/___/___ ___/___/___ ___/___/___ Date/s Assessed: ___/___/___ ___/___/___ ___/___/___ Result of Assessment: ___________ ___________ ___________ Entered on Training Plan Moderation Signature Note for Assessors: Filling out the above Office Use Only section as part of an electronic submission will operate in the same way as physically signing this cover sheet. If not physically signed, Assessor must print their name in signature box /var/filecabinet/temp/converter_assets/fa/70/fa70cbe54d60d2ae53b31229f7d8b3c49a28687e.docx Imagine Education Student Assessment Cover Sheet
Course Code and Name: AUR30620 Certificate III in Light Vehicle Mechanical Technology Unit Code: AURTTE104 / AURTTA104 Unit Title: Inspect and service engines / Carry out servicing operations For this assessment you are required to answer all of the questions. You are permitted to research the answers by reading the learner guide, text books, theory notes and accessing the internet. If more room is needed label each task with the question number and use headings or dot points to make your work clear for your trainer and assessor. Please follow the Referencing Guide contained on your Course handbook. Please attach a student assessment cover sheet to each unit submission. You must complete the cover sheet in full detail. 1. Where can you find the information listed in the table below? Item Location Three (3) examples Content Three (3) examples Workplace procedures and safety data sheets related to inspection and servicing of engines and servicing operations. Service manager Job card Shop manual Workshop procedures Safety procedures Service history Manufacturer specifications related to inspection and servicing of engines and servicing operations. Manufacturer website Car manual checklist Service manual Parts needed Service procedure Engine information Diagnostic information and recommended processes. Service manual Shop manual Due date of services Diagnostic procedure Service bulletin 2. Describe what methods you would use to locate information from the customer regarding the inspection and servicing of engines and servicing operations. List three (3) examples. Car manual Job card Car maintenance and servicing checklists 3. What strategies can you use to interpret the information you require for the inspection and servicing of engines and servicing operations? Check the owner's manual /var/filecabinet/temp/converter_assets/fa/70/fa70cbe54d60d2ae53b31229f7d8b3c49a28687e.docx Imagine Education Assessment Questions Part A
Manufacturer's specification Service history of the vehicle 4. Describe the workplace procedures listed in the table below. Establish serviceability of tools and equipment. Serviceability of tools and equipment must be done always after using it. Before you store them in their designated places you must clean it and always inspect if it's still working or it has a crack. Documentation procedures. Workplace documentation requirements: ● Follow privacy protocols ● Be accurate and precise ● Pay attention to details ● Alter appropriate personnel if required ● Store documentation appropriately 5. Describe the housekeeping procedures listed in the table below. Tools and equipment procedures. Regularly check the testing equipment to ensure it provides the appropriate standard of security. Make sure all tools and equipment does not have any damage before bringing it back to designated places. Storage of equipment procedures. Place your tools in a dry place. It seems obvious, but garages and basements and other enclosed spaces, particularly if they are not heated or air-conditioned, may have problems with humidity. If you keep your tools in such a location, mainly if you keep them out on shelves or pegboards, consider investing in a dehumidifier to maintain the level of dampness down. They are not expensive, especially compared to your investment in your equipment, and most of them let you set a standard of humidity, so the dehumidifier only turns on when it needs to. Store the power tools in their original cases. When you have a climate-controlled space, the hard-plastic cases they come with are your best choice for storing power tools. They are not only kept free from humidity but are also well covered. Identification, tagging and isolation of faulty equipment procedures. All the equipment should have a tag when it's not usable. Check all the tools and equipment if it has any fault. Report the faults identified to the supervisor. Safe disposal of excess material procedures. Used lubricants awaiting disposal are just as necessary to be stored appropriately as the new oil, if not more so. Store used oil in a separate location from new oil and follow local HSE guidelines for the combination of various tyand put it pes of discarded oil or other items, such as oily rags. /var/filecabinet/temp/converter_assets/fa/70/fa70cbe54d60d2ae53b31229f7d8b3c49a28687e.docx
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For used filters, the best practice is to separate the metal portion for recycling, compress the media to remove the oil and dispose of the oil in a used-oil container. It reduces the fire risk from discarding the entire filter in the trash. Dispose of greasy or oily rags in proper disposal cans and do not allow them to accumulate or become a hazard. Recycling procedures. Sort out all the recyclable materials and put it to the recycle bins. 6. Describe the workplace health and safety requirements and procedures for working with the following: Equipment WHS requirements and procedures Rotating and hot components. Always wear a protective gear to prevent any accidents while servicing a car Let the car cool down before opening the cap of the radiator Take off all the jewelries before servicing a car Engine oils. Always keep the floor clean before and after servicing a car Wait until the engine cools down before doing a change oil Always wear a gloves when working with oil High energy ignition and charging systems. Make sure to disconnect the battery terminals Take off all of the jewelries when working with the wires Always wear a protective gear High voltage injectors. Never wear a jewellery when working with high voltage injectors especially diesel engines that present high pressure injectors. Lifting and supporting equipment. Never trust a jack stand, Always use a jack stand to support the car when working under the car. Use only hoists according to manufacturer's specification and only person that has proper knowledge about hoist. Working in pits. Make it sure that it's clean and work in the well ventilated area. Hoists, including List twelve (12) pre- operational safety PRE-OPERATIONAL SAFETY CHECKS Locate and ensure you are familiar with all machine operations and /var/filecabinet/temp/converter_assets/fa/70/fa70cbe54d60d2ae53b31229f7d8b3c49a28687e.docx
checks that apply to two-point hoists, four- point hoists and all other types of hoists. List six (6) operational safety checks that apply to two-point hoists, four-point hoists and all other types of hoists. controls. Ensure all guards are fitted, secure and functional. Do not operate if guards are missing or faulty. Ensure the vehicle hoist has operating and maintenance instructions permanently located and clearly visible. Check the capacity of the hoist compared to the weight of the vehicle. If vehicle is too heavy, do not proceed. Ensure the area is clean and clear of grease, oil. Check workspaces and walkways to ensure no slip/trip hazards are present. Check that all safety devices are in good condition. Ensure support arms are capable of being locked in position. Ensure rubber pads are in good condition on all load points. OPERATIONAL SAFETY CHECKS Centre the vehicle on the hoist, ensuring the weight is evenly distributed to the front and rear. Identify the correct jacking points and place the lifting pads under the vehicle at the front and rear on the jacking points, ensuring contact. Only one person shall operate the hoist at a time. The hoist must not be operated unless it has a current certificate of inspection. Ensure the area is clear of people and equipment before operating. Check vehicle stability by looking at the jacking points. Engage manual lock. Jack hoists. Make sure that the vehicle doesn't have occupant and the engine is off. Always check the jack hoist maximum load capacity if it's enough to lift the vehicle. Procedures for daily inspection of hoists. List two (2) for the lift arms. List six (6) for the chains and cables. The first step in finding any abnormalities in the equipment is a visual inspection, which should be a part of a hoist owner’s daily operation. During an inspection, the following checkpoints for manually operated chain hoists are vital to ensuring proper operation. Read the hoist user’s manual for the specific requirements of your equipment. /var/filecabinet/temp/converter_assets/fa/70/fa70cbe54d60d2ae53b31229f7d8b3c49a28687e.docx
Check to ensure that hoists are not tagged, “Out of Service”. Verify hoist nameplates are present and complete. Ensure that all warning and safety labels are not missing and are legible. Test run to ensure that all motions agree with control device markings. Run the hoist through the full range of motions, all the way up and down. Check to make sure that there is no load drift; the hoist must hold load without any drift. Check for hook damage. Inspect for: cracks, nicks, gouges, twisting, deformation of the throat opening and wear on saddle or load bearing point. Refer to the owner’s manual provided by the original manufacturer. Check hook latch operation and inspect for wear or deformation. The latch must be present and operational. Deformation between the hook fitting and shank. Load chain inspection. Check for: nicks, gouges, deformation, flaws, heat damage, bent links, wear, stretch, corrosion,pitch elongation and proper lubrication. Inspect Hand Chain for deformation and pitch elongation. Inspect Cable Hoist wire rope for: broken wire, broken strands, kinks and any deformation to the rope structure. Reeving: Ensure that the chain or wire rope is properly reeved and that the rope or chain is not twisted around each other. Limit Switches: Check to ensure that the upper limit device stops the lifting motion of the hoist load block before striking any part of the hoist. Deformation and corrosion of the body frame, gear case, gears, sheaves, bearings and chain stopper pin. Presence of bolts and nuts. /var/filecabinet/temp/converter_assets/fa/70/fa70cbe54d60d2ae53b31229f7d8b3c49a28687e.docx
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Wear of brake screws, linings and ratchet wheels. Check for any sign of oil leakage on the hoist and/or on the ground beneath the hoist. Isolating and stabilising a vehicle Check the hoist regularly if it has a fault. All the repairs should always be made with a original equipment parts. Don't operate if it has a malfunctions or has a faulty. Safe handling of hazardous oils, fluids and greases Avoid contamination during the dispensing process Always put it to right containers Label your lubes Dispense lubricants using the appropriate transfer equipment Know your oils are still good oils 7. Describe the environmental requirements including procedures for trapping, storing and disposing of fluids released from inspection and servicing engines. Write your answers in the table below. Action Environmental Requirements and Procedures Trapping. List three (3) Always use a drip trays to catch the liquids. Make it sure that your proper container is positioned below the oil drain. When you remove the drain plug, let it drop into the recycling container. Storing. List three (3) Always check the containers if there's any leak. Never put the liquid waste into waste bins. Use a proper container to prevent leakage. Disposing. List three (3) Always put the used oil in correct container. Go to the nearest car parts store and ask them if they are accepting a used oil to recycle and re-use it. Check with local authorities about disposing of used oil. Explain how you identify the following oils and fluids: Engine oils Antifreeze Transmission fluid Power steering fluid Brake fluid Windshield wiper fluid Puddles under the car of lime-green, orange, pink, or blue-green after you've parked. Antifreeze makers use those dye colors to differentiate coolant from other fluids used in cars. Engine oil is gold or black (when dirty), and transmission fluid is dark red. The car starts running hot or overheating Proper power steering fluid will be fairly clear with an amber or pinkish color to it. If it looks more brown or black, it means your fluid has been contaminated by rubber. This often comes from nearby hoses and seals. You'll have to flush and replace your fluid if /var/filecabinet/temp/converter_assets/fa/70/fa70cbe54d60d2ae53b31229f7d8b3c49a28687e.docx
it's too dirty. So, what does brake fluid look like? It’s typically light yellow in color, but will brown as it ages. Now that you know what color brake fluid is, if you see it under your car around your wheel wells, you have a leak. You’ll also need to know how to check the age and quality of your brake fluid, so you can make sure your brake system is properly lubricated. Windshield washer fluid is normally blue, but can be other colors depending on the manufacturer. Explain how you handle oils and fluids. Always put a oil pans below of the bonnet of the vehicle when working with oils. The collected fluids must be transferred to the right containers. The containers must be stored in right place. 8. Identify and explain the function of the engine components in the table. Engine components Name and function of component Cylinder head They're key to controlling air flow in and out of the cylinders and fuel deployment. The cylinder head also holds the injectors and valves – and contains more moving parts than any other part of the engine. Although largely unnoticed, the cylinder head plays a key role in your engine. Cylinder block The cylinder block is one of your engine's central components. It plays a key role in the lubrication, temperature control and stability of the engine and it has to be of the highest quality so there is no room for short cuts. /var/filecabinet/temp/converter_assets/fa/70/fa70cbe54d60d2ae53b31229f7d8b3c49a28687e.docx
Connecting rod The con-rod connects the piston to the crankshaft to transfer combustion pressure to the crankpin. There are bearing portions at both ends, the piston side is called the small end, and the crankshaft side, the big end. Pistons A piston aids in the transformation of heat energy into mechanical work and vice versa. Because of this, pistons are a key component of heat engines. Pistons work by transferring the force output of an expanding gas in the cylinder to a crankshaft, which provides rotational momentum to a flywheel. Valves The valves prevent the backward flow of blood. These valves are actual flaps that are located on each end of the two ventricles (lower chambers of the heart). They act as one-way inlets of blood on one side of a ventricle and one-way outlets of blood on the other side of a ventricle. Intake manifold Featuring a series of tubes, the intake manifold ensures that the air coming into the engine is evenly distributed to all the cylinders. This air is used during the first stroke of the combustion process. The intake manifold also helps cool down the cylinders to prevent the engine from overheating. /var/filecabinet/temp/converter_assets/fa/70/fa70cbe54d60d2ae53b31229f7d8b3c49a28687e.docx
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Exhaust manifold Bolted directly to the engine block, the exhaust manifold is the first section of a vehicle's exhaust system. It funnels exhaust gases from all the cylinders and routes them to the car's catalytic converter. V-type engines have a separate manifold for each cylinder bank. Electric start The electric starter system works by converting electric current energy so that it can be used to run the vehicle engine. This type of starter is widely used on motorcycles and cars because it allows the vehicle engine to start and run easily. 9. Identify and describe the function of the following in engine systems: Lubrication. Lubricants provide three major functions within your engine: cooling, cleaning and reducing friction. The goal is to protect the engine components against damage from heat, contaminants and metal-to-metal contact. Cooling system. The cooling system serves three important functions. First, it removes excess heat from the engine; second, it maintains the engine operating temperature where it works most efficiently; and finally, it brings the engine up to the right operating temperature as quickly as possible. Fuel system. The function of the vehicle fuel system is to store and supply fuel to the engine. The engine intake system is where the fuel is mixed with air, atomized, and vaporized. Then it can be compressed in the engine cylinder and ignited to produce energy or power. Air system. The function of the air intake system is to allow air to reach your engine. Oxygen in the air is one of the necessary elements for the engine combustion process.kk 10. Describe the basic operation of the following spark ignition and compression ignition engines: Two-stroke spark ignition engines. A 2-stroke engine is a type of small internal combustion engine that uses two different piston strokes to complete one operating cycle. During this cycle, the crankshaft rotates once while the piston goes up and down once to fire the spark plug. /var/filecabinet/temp/converter_assets/fa/70/fa70cbe54d60d2ae53b31229f7d8b3c49a28687e.docx
Four stroke spark ignition engines. In a spark ignition engine, the fuel is mixed with air and then inducted into the cylinder during the intake process. After the piston compresses the fuel-air mixture, the spark ignites it, causing combustion. The expansion of the combustion gases pushes the piston during the power stroke. Four stroke compression ignition engines. On the other hand, a four-stroke compression ignition engine works by inducting air from the intake manifold into the cylinder during the intake stroke, TDC to BDC (see Figure 2), then the intake valves close and the piston then moves back toward TDC while compressing the air to elevated temperature and pressure. 11. Describe the following types of engine configurations. Two-stroke spark ignition engines Unlike a 4-stroke petrol engine, the 2-stroke spark ignition cycle produces power in each of its revolutions. This cycle gives way to the traditional four strokes to run its complete cycle. Instead, it merges two strokes into one, making one upward stroke and one downward stroke in every revolution of the crankshaft. Four stroke spark ignition engines Spark ignition (SI) engines are fueled by gasoline, propane, natural gas, or a gasoline/alcohol blend. A spark plug ignites the air-fuel mixture. The four-strokes of the spark ignition engine are intake, compression, power (combustion), and exhaust. To complete the four strokes, the crankshaft makes two revolutions. Four stroke compression ignition engines Instead of spark plugs, this engine compresses the air to elevated temperatures when it draws the mixture into the cylinder to generate power to the vehicle. 12. Describe the types and applications of: Engine oils. In general, there are three types of engine oil: Mineral, Semi- Synthetic and Synthetic Engine Oils. Mineral oil is used as a lubricant, a cutting fluid, and as a conditioning oil for jute fibres selected for textile production, a process known as 'jute batching'. Spindle oils are light mineral oils used as lubricants in textile industries. Electric space heaters sometimes use mineral oil as a heat transfer oil. Semi-synthetic lubricants offer fewer performance enhancements, protect components less and degrade faster than synthetic oils. Semi-synthetic oils are purer, better-flowing and longer-lasting than mineral oils. Semi-synthetic lubricants should only be used in more modern vehicles that have been designed to use them. Synthetic oils are increasingly being used in hydraulic drives and electromechanical drives. Some common applications include gearbox oil, grease, and hydraulic fluid. Within USACE, synthetic gearbox oils are extensively used on electromechanical drives. Engine oil filters. Every car has four main filters: the cabin filter, oil filter, fuel filter and air filter. The function of all these filters is to enable flows and catch impurities: the dust and contaminants in the air, the /var/filecabinet/temp/converter_assets/fa/70/fa70cbe54d60d2ae53b31229f7d8b3c49a28687e.docx
impurities in the fuel or the dirt in the motor oil. The cabin air filter in your vehicle helps to ensure that there is a proper ventilation system for the health and safety of all passengers. Without a working cabin air filter, the air inside of a vehicle's cabin is prone to having higher levels of harmful and odorous exhaust gases than the air outside of the cabin. The oil filter helps remove contaminants from your car engine's oil that can accumulate over time as the oil keeps your engine clean. Clean motor oil is important because if the oil were left unfiltered for a period of time, it could become saturated with tiny, hard particles that can wear surfaces in your engine. A fuel filter is a filter used to screens out foreign particles or liquids from the fuel. Most internal combustion engines use a fuel filter, in order to protect the components in the fuel system. Air filters are used in applications where air quality is important, notably in building ventilation systems and in engines. Some buildings, as well as aircraft and other human-made environments (e.g., satellites, and Space Shuttles) use foam, pleated paper, or spun fiberglass filter elements. 13. Describe the difference between mineral and synthetic fluids. Mineral oil is formulated with moderately refined base oils. However, synthetic oil is formed of highly refined base oils. Thus, synthetic oil molecules form equal layers which provide most protection even during extreme conditions and it helps to improve the performance of your vehicle 14. Describe the engine inspection procedures for the following: Oil and fluid leaks. You will want to check the oil pan seals. Also, you will want to check the oil pan plug. After you check the oil pan, go ahead and take a look at the timing cover seal and the valve cover gaskets. Other places to look for a possible leak include the oil pressure sensor, the oil filter, and the oil cap. Ancillary components, including belts, pulleys and hoses. Visual Inspection of Belts Search for clear indications of damage (cracking, glazing, softening, or peeling) Test for correct tension Test for correct alignment Record belt condition for future reference Visual Inspection of Hoses Search for clear indications of damage (leaks, cracks, hardening, or softening) Test cooling system for leaks using state-of-the-art pressure technology Record hose condition for future reference 15. Describe the service and adjustment procedures for: /var/filecabinet/temp/converter_assets/fa/70/fa70cbe54d60d2ae53b31229f7d8b3c49a28687e.docx
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Adjusting or replacing engine components. Check the problem first before doing a work and if you find the part that need to replace, buy the part according to manufactures specification so it will work as efficient. Do a note when its replaced and set due date for replacement. Replacing oil. Warm up the engine Lift up the car Drain the oil Remove the oil filter Install the new oil filter Put the new oil Check the oil level Place the old oil to the right container and dispose it properly Replacing filter. Step 1 Place an approved container under the filter Remove any bolts attaching the fuel filter bracket to the vehicle Place a clean rag near the end of the fuel inlet hose to catch spilled fuel Step 2 Wearing safety glasses, carefully remove the inlet hose from the filter. Caution: The fuel system is charged with 15-60 pounds of pressure, and the fuel will flow out of the hose forcefully! Wear safety glasses and be prepared to catch the fuel as it spurts out. Carefully remove the outlet hose from the filter Step 3 Remove the filter Install the new filter, and reattach the inlet and outlet hoses Reattach the filter and fuel filter bracket to the vehicle Step 4 Start the engine and check for leaks immediately Properly dispose of the old filter, spilled fuel and rags 16. Describe the post-service testing procedures listed in the table below. Checking oil pressure Describe the procedure in six (6) steps. Locate Oil Pressure or Temperature Sender Firstly ensure that the engine is cool enough to work on. Apply the handbrake, chock the wheels and put the transmission in neutral or park. Now locate the oil pressure or temperature sender – situated in the engine block and often near the sump. Remove the switch and be prepared with an oil drip tray to catch any oil. Find the Right Adaptor Now attach the oil pressure gauge to the adaptor and check the engine oil level before starting the vehicle and allowing it to reach operating temperature. Consult a service manual to determine what RPM the test should be performed at, and what pressure your engine should maintain. If necessary, have an assistant hold the engine at this RPM while you take a reading. A low reading could indicate a blocked oil filter, worn oil pump, /var/filecabinet/temp/converter_assets/fa/70/fa70cbe54d60d2ae53b31229f7d8b3c49a28687e.docx
restricted oil pickup - or simply a grade of oil that is too thin for the engine. A high reading could be due to a faulty pressure relief valve or other blockages. Re-install Oil Pressure Sensor Once you have taken the reading, switch the engine off and allow it to cool before removing the oil pressure test gauge, and re-installing the oil pressure sensor. Top up the oil as necessary Road testing for fluid leaks Describe the procedure in six (6) steps. Check the engine if there's any leak. Make sure that all wires and lines is correctly reinstalled. Always check the malfunction indicator if it's has any fault repair it immediately before doing a road test. Always check the engine oils. Check all the oils and fluids. Checking for fluid leaks Describe the procedure in five (5) steps. - Check the Valve Covers - Check the Oil Pressure Sending Units & Oil Filter Leaks - Check the Front Crankshaft & Rear Engine Seals - Check the Oil Pan Gaskets - Check the Radiator 17. Describe the service requirements and procedures for vehicle systems and components applicable for the components listed below. Service Requirements for Description Steering and suspension Make it sure that the joints and boots are not broken or has a fault Check the shock absorbers if has any oil leak Driveline and final drive Check the boots between the movable joint and connection, make it sure that they don't have any fault and dirts inside. Braking Check the brake pad if it's still thick Always check the level of the brake fluid Check the hose and seal if it's secure without leak Wheels and tyres Check the tread and the indicator to see if it needs replacement. Transmission Check the oil if it's still in the correct level. Check the oil colour Engine Always check the oil level with the dipstick Check if there's any leakage around the oil filter Battery and electrical Check the battery label if it needs to replace or not Check the battery voltage using a multimeter Fuel Make it sure the petrol type is correct according to the manufacturer specification. Cooling Check the coolant if it's in correct level /var/filecabinet/temp/converter_assets/fa/70/fa70cbe54d60d2ae53b31229f7d8b3c49a28687e.docx
Check the hose and clamp if it's secure and no coolant leakage 18. Describe the usage of oil filters, oils, fluids and greases listed below. Additives Only use the correct type of petrol that is recommended by the manufacturer specification Oil, fluids, grease classifications Only use the consumable according to the manufacturer specification to avoid damaging the engine. Viscosity rating Only use the consumable according to the manufacturer specification to avoid damaging the engine and related systems or parts Filter types Only use the genuine oil filter or use the alternate filter according to the filter conversion chart 19. Describe the procedures for carrying out oil sampling. Start the engine and wait until it warms up into working temperature and then set the idle to rpm. Remove the dust cap and make sure to clean the valve. Put the probe into the valve and get a 100 ml oil with waste container. The 100 ml oil is not the one we want to test so dispose it properly. Then repeat the previous step and get a another 100 ml of oil with a sample bottle. 20. Describe the post-service testing procedures, including resetting service interval indicators. Always ask the customer what is the problem of their cars. Reset the indicator according to the manufacturer's manual Make sure that the car is safe to drive before doing a test drive. 21. List six (6) methods and processes for documenting and reporting findings and recommendations from the service operations and test findings. Record all the faulty parts that found on the car in the invoice or report Keep the replaced parts and explain the problem to the customer Always clean the car after servicing it List all the problems and remarks on the report Explain to the customer if there any problem or precaution may happen after this service List all the parts that been replaced in the invoice /var/filecabinet/temp/converter_assets/fa/70/fa70cbe54d60d2ae53b31229f7d8b3c49a28687e.docx
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22. Once the servicing of a vehicle has been completed, describe three (3) work processes that must be completed. Complete the final inspection according to the manufacturer manual Complete the check list and related documentation Dispose or recycle the waste material /var/filecabinet/temp/converter_assets/fa/70/fa70cbe54d60d2ae53b31229f7d8b3c49a28687e.docx