Week 5 Discussion
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Week 5 Discussion
Please read "Case 16: The admitting system crashes" on page 506-507 of the textbook and
discuss either question 1 or question 2 at the end of the case. You only need to pick one of the
two questions to discuss and please include the question number in your post. You can comment
on any posts, not limited to those discussing the same question as you did.
1. If you were the CIO of Jones Regional Medical Center during this system failure, what steps
would you take during the outage? What steps would you take after the outage to reduce the
likelihood of a reoccurrence of this problem?
If I were the CIO of Jones Regional Medical Center during this system failure, I will take few
steps during the outage. First, I will ensure that all staffs are aware and familiar with the
protocols and know how to proceed it. Second, I will have my information technology staff
members to check the problem to see if the outage is from internal or external problems and find
the solution to it. Third, I will communicate with my information technology staff members if
there are any updates on the problem and process of solutions. Fourth, I will make sure all staff
members are able to use paper-based patient health records to keep track on all patients during
the outage. This is very important to provide training to staff members to teach them how to use,
store, and input paper-based patient health records so that they can find previous patients’ health
record as well as new patients’ registrations.
After solving the outage, what I will do to reduce the likelihood of a reoccurrence of this
problem are to update older version of software and hardware, have regular trainings on staff
members on how to cope with outage or possible problems in the future, and to make sure all
staff members know and follow standard of operations.
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