MAT Exericise 1(1)

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Baruch College, CUNY *

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9759

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Marketing

Date

Feb 20, 2024

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docx

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6

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MAT Exercise 1: Table of Contents 1 Table of Contents 2 Playbook Exercise 1: Identifying, Mapping, and Planning for Stakeholders 3 Step 1: Visualize Customer Centricity in Your Organization 3 Step 2: Identify Relevant Stakeholders 4 Step 3: Map Relevant Stakeholders 5 Step 4: Create an Engagement Plan for Relevant Stakeholders 6 Week 1 Key Takeaways 7 MKT 9759 Page 1 | 6
MAT Exercise 1: Identifying, Mapping, and Planning for Stakeholders One of the goals of this course is to help you develop a number of initiatives that can be implemented in your organization. This assignment will help you identify, analyze, and make plans for key stakeholders that could impact the success of these initiatives. This assignment consists of the following four steps: 1. Visualize customer centricity in your organization 2. Identify relevant stakeholders 3. Map relevant stakeholders 4. Create an engagement plan for each stakeholder This is a required activity and counts toward course completion. Step 1: Visualize Customer Centricity in Your Organization What might customer centricity look like in your organization? Take a few moments to jot down your thoughts in the space below: MKT 9759 Page 2 | 6
Step 2: Identify Relevant Stakeholders Consider the various stakeholders in your organization. Who are you most likely to need support from to implement customer-centric initiatives? Use the following table to identify the key internal and external stakeholders who could impact the success of your initiatives: Internal stakeholders External stakeholders MKT 9759 Page 3 | 6
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Step 3: Map Relevant Stakeholders Use the Power/Influence Grid below to help you determine to what degree you should seek to engage with your stakeholders in your initiatives. To map your stakeholders, consider the level of power and influence that each has over the success of your initiatives. Map each stakeholder identified in Step 2 into the appropriate quadrant below and note to what extent they should be engaged. MKT 9759 Page 4 | 6
Step 4: Create an Engagement Plan for Relevant Stakeholders Now that you’ve determined to what extent each stakeholder should be engaged, consider how their individual motivations might influence the way they perceive your initiatives. Are they more likely to support or oppose your initiatives? Based on the factors you’ve considered, what should your engagement strategy be for each of these stakeholders? Use the table below to help you plan. Stakeholder To what extent should this person be engaged? (See grid in Step 3) What are this person’s motivations? Are they more likely to support or oppose your efforts? What is your plan to engage this person in your initiative? MKT 9759 Page 5 | 6
Week 1 Key Takeaways Notes Key methodologies, ideas, and insights Glossary Key terms and definitions Questions Topics and ideas to explore further Key Takeaways Your three main takeaways from this week MKT 9759 Page 6 | 6
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