COM 405 week 7 discussion

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School

Southern New Hampshire University *

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Course

405

Subject

Marketing

Date

Jun 23, 2024

Type

docx

Pages

4

Uploaded by kiavonne98

The scenario I picked is scenario three, where I am a member of a collaborative working group in an advertising firm. I attend a meeting with my manager, responsible for coordinating and facilitating the meeting. However, they do a poor job of this. The meeting starts late, and there is no clear agenda. My manager does not ask others for their opinions or consider their ideas; they joke about other team members who are not present. At the end of the meeting, the attendees are left feeling frustrated and confused. The barriers in communication that might be affecting in the workplace situation are communication gaps, goal confusion, inequitable decision-making, ineffective leadership, workflow mismanagement, and lack of trust (Indeed Editorial Team, 2022) because the manager who is responsible for coordinating and facilitating the meeting not only done a poor job, then started the meeting late with no clear agenda which is ineffective leadership and goal confusion. The manager does not ask others for their opinions or ideas. Also, they joke about other team members who are absent, leading to communication and workflow mismanagement. Since their feedback or questions were heard, teammates were insulted. The teammates feel like they are not valued, and their opinions do not matter to their higher-ups. Also, the manager does not take them seriously, and the manager takes them as a joke. At the end of the meeting, the attendees who left the workplace felt frustrated and confused. They are not only confused because their answers were not answered but because their teammates and they were not respected, but also the lack of communication between the manager and the team created these gaps that later caused a lack of trust. What the manager should do is improve their active listening skills since it will improve trust within the team, broaden perspectives, and offer more learning opportunities (HiHello, 2022). Managers must also improve their interpersonal communication skills for better teamwork, leadership, problem-solving, conflict management, etc. The manager must incorporate feedback,
respect their teammates promptly, and be honest and approachable. I would exemplify my brand in the workplace by trying to help my teammates in whatever they need, such as if there are notes from the meeting they did not understand or clearing questions. I would try to clear any communications that are lost during that meeting. Also, it helps the team problem-solve the conflict between them and the manager and then gets them back on track. Then, we can focus on our tasks by setting goals and creating a better workflow. I think the code of conduct for this scenario would be the AMA code of conduct, which is an association that helps marketing professionals connect and grow through networking opportunities, discussion, and scholarly content. Since my group and I are working in an advertising firm, we will need to follow the code of conduct of the American Marketing Association. I would behave accordingly while presenting my brand and in terms of professional codes of conduct and ethical issues, would always be honest in dealings with customers and stakeholders, others with fairness and balance justly the needs with interest of what the seller needs, be responsible forthright in dealings with the customers and stakeholders, respect to acknowledge the fundamental dignity of all stakeholders, transparency to create openness in marketing operations, and to fulfill the economic, legal philanthropic and societal responsibilities that serve stakeholders (American Marketing Association, 2022). The potential consequences of not resolving the communication barriers, professional codes of conduct, or ethical issues would be that there would be arguments in the group. Mistrust from the employees to the manager. The lack of communication skills will arise since, seeing how someone in a high position sets the example, the others might think it is okay to do it too. It will also lead to even more confusion and frustration even to some members to fall behind. Their production and performance will drop.
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