BSBTWK301 Activity 2
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Butuan Doctors' College *
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BSBTWK301
Subject
Marketing
Date
May 30, 2024
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docx
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Part 2: Report
Scenario
This month you are working with the front office team to interact and provide assistance to customers and colleagues coming into your workplace, Plan2go
. Gelos
is an internal customer of Plan2go.
A major part of your role is to greet everyone coming into Plan2go
and make them feel welcome. You are busy assisting both internal and external customers. You provide travel advice and make reservations for Plan2go
customers who are members of the public. You also support your internal clients who require your guidance to book internal and external events, including venues and catering.
Colleagues
: (People you work with – Plan2go
staff)
·
William Bent
– Web Designer – A single parent with two young children. William often misses meetings that are scheduled after 3pm as he is doing the school pickup. ·
Vaishali Pillay
– Regional Sales Manager – Recently had an accident. Vaishali has returned to work; however he will need to use a wheelchair for at least six months. Adjustments are required for Vaishali to move between the chair and the desk.??
·
Jacky Lint
– Trainee Receptionist – newly employed. Jacky speaks multiple Asian languages and wants to be more proactive at Plan2go
, hopefully ensuring a long-
term job offer.
Internal clients:
(
Gelos
staff who require your assistance to complete a task)
·
Melissa Aichroy
– Accounts Department – Is booking a meeting room, with lunch provided, but is unsure of how to manage one person’s dietary requirements as they
are gluten intolerant.
·
Stuart Percel
– Human Resource Department – Has arranged an external team event
at a sports venue. He wants assistance to manage one participant who is vision impaired, and needs to keep their guide dog with them.
·
Petrus Dlamini
– Marketing Department – Has an attendee arriving for a seminar at Gelos
. The attendee has advised that he wears a hearing aid due to his hearing impairment Customers
: (Non-staff, members of the public – mostly new customers to Gelos
)
·
Mr Morigami
has recently arrived from Asia and has limited English language skills. He would like to speak to someone in finance about his account.
·
Sam Hayes
is a regular visitor to Gelos
. Sam identifies as transgender. Sam has complained that there are no transgender facilities available.
You want to ensure that inclusive practices are incorporated in Plan2go
business operations.
Based on the scenario provided, follow the instructions below to select six
(6) workplace
situations and identify how legislation, and Plan2go
policies and procedures, guide inclusive practices in the workplace. Use the report template (
Appendix 1
) to document your findings. As you will be preparing a business report, use formal business vocabulary suitable
for management to review.
Instructions
To complete the report you will:
·
From the scenario, select two (2)
colleagues, two (2) internal clients. You will use the two (2)
listed customers ·
Identify the group they represent (colleagues/internal clients/customers) ·
Describe the characteristics of each situation ·
Name the appropriate legislation and explain how it applies to each situation (30-40 words)
·
Identify and explain how Plan2go
policies and procedures could apply to each situation. Download the Plan2go
policies below:
·
Code of conduct
·
Discrimination– Harassment and Workplace Bullying
·
Equal Employment Opportunity policy
·
Workforce Diversity Policy
APPENDIX 1: Report Template Sample
Name
Internal client/ colleague/ customer
Characteristics of each situation
Leglislation and how this applies
Name of Policy and describe how it applies
Example:
Jasmin Jones
Colleague
A parent who can only work certain days of the week due to childcare availability.
Fair Work Act 2009
FLEXIBILITY
After 12 months employment, you can make a written request for flexible working arrangements if you’re 55 or over, a carer, have a disability, are experiencing violence from a family member (or are supporting a family or household member who is), or are the parent of, or have caring responsibilities for, a child of school age or younger. This includes employees returning from parental or
adoption leave asking to work part-time to care for the child. Your employer must respond in writing within 21 days. They can only say no on reasonable business grounds.
discrimination
Act s.
Workforce diversity policy
A workplace culture that fosters inclusive practices and behaviours for the benefit of all staff, clients and customers
Discrimination harassment and workplace bullying policy Indirect discrimination occurs when
a policy or practice which applies to
everyone has an unequal or disproportionate effect or result on particular groups.
Make arrangements for Jasmin to work her available days as long as the essential requirements of her role can be met.
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Related Questions
2.
Refer to the previous activity and create a table of information from the following:
Identify and list the regular reports (5 reports) that are needed in your business.
List the regular recipients of each report listed
Provide the frequency of distribution (how often the report is needed) of each of the listed reports
Indicate if you have a standard template for the report
Regular business
reports
Frequency of
distribution
I have a template
Yes / No
Regular recipients
Page 2 of 31
2021-05-01 12:32:01
Learner Signature
Date
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Related Questions
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- Please can you also give examples on the abovearrow_forwardWrite a summary lead and two following paragraphs of a news release for: Your organization which produces bottled mineral water on the change of ceo which will bring about changes in sustainability practices.arrow_forwardDuring the implementation stage, the Fallon creative team works with Fallon media buyers to select and schedule the media. Because Fallon Worldwide offers a number of services including research, media, copy, artwork, and production, it would be classified as a (n) Multiple Choice ____ in-house agency. ____ full-service agency. ____ social media agency. ____ limited-service agency. ____ specialized agency.arrow_forward
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SEE MORE QUESTIONS
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Recommended textbooks for you
- Principles Of MarketingMarketingISBN:9780134492513Author:Kotler, Philip, Armstrong, Gary (gary M.)Publisher:Pearson Higher Education,MarketingMarketingISBN:9781259924040Author:Roger A. Kerin, Steven W. HartleyPublisher:McGraw-Hill EducationFoundations of Business (MindTap Course List)MarketingISBN:9781337386920Author:William M. Pride, Robert J. Hughes, Jack R. KapoorPublisher:Cengage Learning
- Marketing: An Introduction (13th Edition)MarketingISBN:9780134149530Author:Gary Armstrong, Philip KotlerPublisher:PEARSONContemporary MarketingMarketingISBN:9780357033777Author:Louis E. Boone, David L. KurtzPublisher:Cengage Learning
Principles Of Marketing
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ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Pearson Higher Education,
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ISBN:9781259924040
Author:Roger A. Kerin, Steven W. Hartley
Publisher:McGraw-Hill Education
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ISBN:9781337386920
Author:William M. Pride, Robert J. Hughes, Jack R. Kapoor
Publisher:Cengage Learning
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ISBN:9780134149530
Author:Gary Armstrong, Philip Kotler
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ISBN:9780357033777
Author:Louis E. Boone, David L. Kurtz
Publisher:Cengage Learning