EHM2 TASK 1- Ruby Duran

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C206

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Jan 9, 2024

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XXXX XXXX Ethical Leadership - C206 EHM2- Task 1- Ethical Theories, Leadership, and the Ethical Lens Inventory June 1 st , 2023

Ethical Theories, Leadership, and the Ethical Lens Inventory A. Non-Fictional Leader The non-fictional leader I would like to highlight for this paper is my boss Kelly, the director of customer support for a local community college. Kelly has been in her role for a few years, before that she was a coordinator of a small team of technicians on the front line of the customer support department. Currently Kelly’s department consists of 11 full time technicians and analysts, 4 part time technicians, and 10 student workers. Kelly demonstrates several ethical characteristics throughout her role as a Customer Support Director. The first one that comes to mind is integrity. Kelly is someone who always does the right thing even when it is not convenient to do so. One recent example of this was when Kelly discovered that her department’s budget was accidentally not charged for a recent purchase of training seminars and the costs charged to a department that was eliminated last year. Since the final sign off for that department was completed, Kelly could have left it and let the mischarge go probably without detection, instead Kelly self-reported and got the charge to the customer support department. This showed true integrity by Kelly because she could have easily pretended to not know this happened and took the extra budget and no one would have likely known. A second trait that Kelly demonstrates daily is Empathy. Kelly is very empathetic by the way she puts herself in the positions of her team, she has been in almost every role within the department and puts realistic expectations on her team. For example, a few weeks back the Chief Information Officer asked Kelly to implement a 2-step verification program to all the student accounts of the college within a few weeks. Kelly explained that she understood the need for this, but at the same time advocated for the staff that would be in charge of implementing the program and for the students who will have their studies interrupted when trying to login to their

Ethical Theories, Leadership, and the Ethical Lens Inventory accounts during exam week. Kelly’s empathetic nature allowed her to advocate for both sides and come up with a more realistic timeline of the end of the summer semester, adding the program remotely to all new students and by last name for existing students with plenty of communication for the change. B. Comparison of deontological and consequentialist perspectives In this situation we are considering whether or not to disclose side effects related to artificial joints. The situation points out that the artificial joints are cheaper than other brands and even reduces the time a patient needs to recover. Thinking of this situation from a consequentialist perspective, I would think about the effects of not saying anything. I would accomplish this by asking a few questions and considering the answers to them. The first would be how many people could this product help and how would it affect them if the product was pulled due to a small percentage of patients reporting complications. On the flip side, I would consider how many people have been harmed because of this product and how isolated the infection is. Ultimately from the consequentialist perspective, I would decide that I would not disclose the potential infection. Thinking of this situation from the deontological perspective, I would consider a lot of the same questions as the consequentialist perspective, considering how many patients would be affected both positively and negatively by the product. The key difference is that I would consider the consequences of not disclosing the possible infections and how it could affect the company. I would consider how I would feel if I recommended this product to a close family member or friend and they were affected by this side-effect and I did not disclose this to them. Presenting the facts to our customers is important to allow them to make informed decisions, and ultimately to help our company avoid future litigation.

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Ethical Theories, Leadership, and the Ethical Lens Inventory C. Levels of Cognitive Moral Development ● Which action would most likely serve the greater good in society? ○ This question would be considered in the post-conventional category of cognitive moral development. This question is considering what is right, even if it is against the rules. ● If I reveal this information, will I get into trouble and possibly even lose my job? ○ This question will also be considered in the post-conventional category of cognitive moral development. The question is considering whether or not to break a rule for the greater good of all. ● Which action best aligns with my long-held belief in the principle of justice? ○ This question will also be considered in the conventional category of cognitive moral development. The question is considering whether the decision aligns with a long-held belief. ● What do the laws say, and what would a law-abiding citizen do? ○ This question will also be considered in the pre-conventional category of cognitive moral development. The question is considering whether or not the action is legal and that the person does not want to get in trouble. ● If I keep quiet, will I get some sort of reward? ○ This question will also be considered in the pre-conventional category of cognitive moral development. The question is considering whether they will get a reward for following the rules.

Ethical Theories, Leadership, and the Ethical Lens Inventory D. Reflect on Your Ethical Lens Inventory My ethical lens inventory (ELL) showed that I have a reputation lens. According to the ELL, this means that I listen to my feelings to determine what virtues you should develop to demonstrate ethical excellence in the community. I do believe this is pretty accurate. I wear my heart on my sleeve, and nearly always I consider my personal ethics and feelings to make a decision. D1b- Explanation of Primary Values and Classical Virtues My Primary value is Sensibility and Equality. The ELL states that I have a preference of sensibility (CS). This means that I make decisions based off what feels right to me based on my passions and emotions. The ELL also states I have a preference of equality (CE). This means I have a great respect for my community. I care those others aren’t abusing their power. I also am passionate for the organizations and people I serve. My classical value is fortitude, which is defined as having courage in pain and hardship. I identify with this virtue very much, as I have always taken adversity on the chin, even back to a young age. I was diagnosed with devic’s disease when I was 5, and missed most of my school days for treatments, but always got caught up and passed with high grades. When I was in high school, I was found to have an auto-immune disorder, which required weekly treatments, which I again got caught up in school, and passed with high grades. In the last few years, my dad has been suffering from Locked-in syndrome, which requires around the clock care. My mom and I have been providing this to him, while still working and attending classes. Throughout everything, I have worked hard to get on the other side of adversity.

Ethical Theories, Leadership, and the Ethical Lens Inventory D2- Comparison of the Two Primary Values and One Classical Virtue I think all three values describe me perfectly, I do think my classical value does describe me more across both work and personal life. Whenever I have a problem or a challenge, I embrace it and overcome the challenge, and become stronger for it. An example of this at work is that I had a customer that made some claims about the company and the issue was that we did not document the interaction. I embraced the challenge and began working with telecommunications and other areas to see if we could find call logs, emails, etc., where we may have discussed the incident, and in the end, we were able to prove our side. Coming out of the incident, I developed several guidelines for documenting interactions. I identify with the classical value of fortitude more strongly than sensibility and equality primarily because I have more control of fortitude. In the workplace, I can think of what feels right, but at the end of the day, I still have to consider what is right for the company, which may not always be right for me. Fortitude can be applied to almost every situation and I have control over that, so I feel I use this the most in my personal and work life. D3a- Risk My ELL identified that I could be at risk to be tempted to play the martyr, or use my hardships as an excuse to get out of things such as work deadlines, homework, etc. The ELL also states that I am at risk of playing the martyr by “talking about how much you have sacrificed your own desires to meet the perceived needs of others”. This could mean that I try to use my struggles and compare them to other people’s struggles. D3b- Mitigation of Risk One way to mitigate this would be to remember others are going through life too. Each of us have our own demons and struggles we need to work out, and those struggles are different for

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Ethical Theories, Leadership, and the Ethical Lens Inventory everyone. By keeping a clean mental space that is caring and compassionate, I can avoid being a martyr. This helps my ethical decision making as it helps put yourself in someone’s shoes and understand what they're going through. Another way to mitigate this would be to have someone to talk to that I can lay my grief on, we are all human and need to talk about things in the right setting. I see a professional every few weeks that helps me talk through my problems and hardships, because I am able to talk with this person often, in the rest of my life, I am able to avoid making excuses or overburdening someone with my issues. This helps my ethical decision making as I have a clear head and am not analyzing someone for my issues. Applying ELL to a workplace ethical situation My ELL has really allowed me to self-reflect on how I view things personally and in the workplace. The ELL helps me know my own strengths and biases, and knowing these is important as it helps me know when I may not have the best headspace and should ask for other opinions. The ELL will help not only myself but the rest of my team be better, which helps our clients!

Ethical Theories, Leadership, and the Ethical Lens Inventory Sources None

EHM2 TASK 1- Ruby Duran

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