D072 OA Study Plan copy

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Western Governors University *

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ORGANIZATI

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Management

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Jan 9, 2024

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xlsx

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Uploaded by DukeSwan3954

Week 1 Target Complete Date 01/05/00 Complete Study Guide Module 1: The Importance and Impact of Ethics Complete Study Guide Module 3: Key Operational Functions Week 2 Target Complete Date 01/12/00 Complete Study Guide Module 4: Organizational Culture and Values Complete Study Guide Module 5: Communicating Effectively in the Workplace Complete Study Guide Module 6: Elements of Emotional Intelligence Week 3 Target Complete Date 01/19/00 Complete Study Guide Module 8: Exploring Elements of Leadership Complete Study Guide Module 9: Leadership Styles Week 4 Target Complete Date 01/26/00 Review study guide tabs to prepare for taking pre-assessment Take the pre-assessment Meet with Course Instructor to review results Retake the pre-assessment (if needed) Take the assessment Celebrate your success When are you beginning D072? Insert your start date here >> Complete Study Guide Module 2: Organization Ethics and Corporate Social Responsibility Complete Study Guide Module 7: Basic Techniques for Enhancing Emotional Intelligence

When are you beginning D072?

WEBINAR: As you read the lesson, answer the following questions in your own words. Define ethics. moral principles that govern a person's behavior or the conducting of an activity. Define legal. An act that is allowed or is in conformity with the law of the land Define values. Values are the stable, enduring goals that a person has for life. Define morals. Morals are sets of rules that individuals develop based on cultural norms and beliefs Define organizational ethics. As you read the lesson, answer the following questions in your own words. Lesson 1: Personal versus Organizational Ethics Provide an example for each of the following: legal-ethical legal-unethical illegal-ethical conflicts Organizational ethics is a branch of applied ethics that focuses on rules, principles, and standards in the context of business activities. List the four main levels of ethical issues and provide an example of each. Societal issues: -Concerns issues relating to the world as a whole -One example is how to deal wuth growing poverty. Stakeholder issues: -Concerns policies that affect its customers, employees, suppliers, and people within the community -One example is CEO creating a policy that creates transparency amongst employees Internal policy issues: -Concerns internal relationships between a company and its employees -One example is fairness in management. Personal issues -Concerns how people treat others in their organization -One example include gossiping at work. Lesson 2: The Impact of Ethics on Organizations How does a company's ethical behavior impact organizational outcomes? Leaders must design workplace contexts that encourage good behavior. Keeping prosocial values top of mind for employees as they make decisions will deduce the likelihood of transgressions while making workers happier and more productive How does a company's unethical behavior impact organizational outcomes? Unethical behavior ruins reputations, harms employee morale, and increases regulatory costs; plus damages societies trust in the business 2 Module 1: THE IMPORTANCE AND IMPACT OF ETHICS Modules 1 & 2 Modules 1 & 2

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Check your knowledge by answering the questions. Question Your Response Feedback Please Answer Please Answer Please Answer Please Answer Please Answer Please Answer Check your knowledge by answering the questions. QUESTION Student Answer CORRECT ANSWER Speaking the truth, respecting my elders, and never purposely hurting someone are examples of _________ ethics. Offering paid services on your time off to a company customer is an example of a _____________? __________ reflects beliefs about what is right and what is wrong. Being punctual, refraining from gossip, and having good time management are examples of _________ ethics. __________ are the principles that are counted as most important to the individual. _______ are sets of rules that individuals develop based on cultural norms and beliefs. Module 1: Activity

Provide an example of when personal and professional ethics may conflict. What are some benefits to an organization that has high organizational ethics? Where do an organization's ethics tend to start?

Word List Conflict of interest Ethics Illegal Legal Morals Personal Professional Values

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WEBINAR: As you read the lesson, answer the following questions in your own words. How is a company's CSR approach shaped? Who is considered a company stakeholder? What is the aim of CSR? Lesson 4: Corporate Ethical Commitments As you read the lesson, answer the following questions in your own words. What is a code of ethics? Define the term greenwashing. Define the term internal transparency. Who is considered a whistleblower? Lesson 3: Corporate Social Responsibility (CSR) Define corporate social responsibility (CSR). What is the purpose of the World Trade Organization (WTO)? What is included in a company's code of ethics? What steps can organizations take to encourage transparent practices? Why was Sarbanes–Oxley Act (SOX) passed? Module 2: ORGANIZATIONAL ETHICS AND CORPORATE SOCIAL RESPONSIBILITY Module 2: ORGANIZATIONAL ETHICS AND CORPORATE SOCIAL RESPONSIBILITY Modules 1 & 2 Modules 1 & 2

QUESTION Student Answer Correct Answer Please Answer Please Answer Please Answer Check your knowledge by answering the questions. Choose from the responses below by typing the letter that corresponds to your response option in the Student Answer cell. Which of the following is true about Corporate Social Responsibility? (A) It can be framed as a response to public backlash for a long track record of harming environments; (B) It guarantees the company is acting ethically; (C) It encourages promotion from within the organzation; (D) It can come at little additional cost to the organization. Why is Corporate Social Responsibility important to an organization and its local community? (A) It helps promotes a caring company culture; (B) It immediately increases the profit margin; (C) Increase long-term profits and shareholder trust; (D) It provides good marketing material and ways for the company to advertise. XYZ Inc. uses images of a leafy forest to promote their Green-Clean Cleaning Wipes. They advertise the wipes as being biodegradable, but the chemicals in the wipes do not break down well in the environment and the plastic container is definitely not biodegradable. This is an example of _______ (A) code of ethics, (B) greenwashing, (C) whistleblowing, (D) Morals Module 2: Activity

Please Answer Cheyenne Jenkins, VP for a large gas company, wrote a letter to her boss regarding the extremely fraudulent accounting practices in their publicly traded company. She demanded that the company take action. Her letter became public five months after she wrote it and was fodder for national outrage. This is an example of ______________. Cheyenne continues to work while the matter is investigated. She is likely protected under ________ (A) whistleblowing, Sarbanes-Oxley Act; (B) internal transparency, Sally Mae Act; (C) code of ethics, Securites and Exchange Commision; (D) whistleblowing, Title VII.

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WEBINAR: As you read the lesson answer, the following questions in your own words. Define process management. Define relationship management. Lesson 6: Leadership Versus Management As you read the lesson, answer the following questions in your own words. What is a manager responsible for? Provide an example of each of these skills. Bonus Information What is the role of top level management? What is the role of frontline management? Lesson 5: Key Operational Functions of Different Departments in an Organization What is the role of the marketing department? What functions does the marketing department provide? What is the role of the human resources (HR) department? What functions does the HR department provide? What functions does the research and development department provide? What are the duties of the accounting and finance department? What is the role of the Information technology (IT) department? What functions does the IT department provide? Why is understanding the difference between process and relationship management important? What job titles are typically held by employees in a top management role? What job titles are typically held by employees in a middle management role? What job titles are typically held by employees in a first-line manager role? What does an individual contributor use to contribute to a team? What are the three categories of skills a manager must possess? Which level of management needs the most conceptual skills? Which level of management needs the most human skills? What is the role of middle-level management? Module 3: KEY OPERATIONAL FUNCTIONS Module 3 Module 3

Question Your Response Feedback Please Answer Please Answer Please Answer Please Answer Please Answer Complete the following short statements with the words from the "Word List." Note: Terms/phrases must be spelled correctly, but are not case sensitive. Exit the cell to check your response. The _________ department oversees the installation and maintenance of computer network systems within a company. Its primary function is to ensure that the network runs smoothly. The _________ department promotes the business and drives sales of its products or services. It provides the necessary research to identify the company's target customers and other audiences. The _________department handles accounts payable, accounts receiveable, and payroll. The _______ department is responsible for recruiting, screening, interviewing and placing workers. They may also handle employee relations and training. The ______ department plays an integral role in the life cycle of a product. While the department is usually separate from sales, production and other divisions, the functions of these areas are related and often require collaboration. D072 Unit 3: Organizational Functions and Val Module 3: Activity

Question Your Response Feedback Please Answer Please Answer Please Answer Please Answer Please Answer Please Answer Please Answer Please Answer Please Answer Complete the following short statements with the words from the "Word List." Note: Terms/phrases must be spelled correctly, but are not case sensitive. Exit the cell to check your response. Over the last five years, the Georgia Widget company has noticed a decrease in efficiency and productivity and an increase in costs. For these reasons, leadership has undertaken an initiative to design work processes so that they align with the organization's strategic goals. The hope is that these changes will correct these problems. This is an example of __________. _______involves strategies that govern how an organization maintains relationships with an audience. _______ perform formal functions such as planning, organizing, leading, controlling, and coordinating. Chase is an entry level worker with a charismatic personality who easily influences his co-workers. This is a type of ______________ leadership. Managers with ___________ skills have the ability to see the organization as a whole and to understand how various functions within an organization interrelate. _________functions revolve around three core roles: interpersonal, informational, and decisional. In order to create a system for our business needs, GWC patched together multiple information technology tools over the years. This system required lots of manual data entry with the same data having to be entered into multiple applications. Extracting information from this system was also a challenge both for general inquiries and standardized reporting. All of this limited GWC's ability to optimize processes and scale its efforts. GWC is looking to optimize its IT system by implementing new software to address the reports which are currently handled manually. Which type of management is this company pursuing? Managers with ___________ skills have a firm grasp of the tools, procedures, and techniques imperative to their department. This level of leadership requires the most communication/HR skills.

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Word List Marketing HR Accounting and finance R & D IT alues

Technical Word List Analysis First-line Informal Leader Manager Process management Operational management Relationship management Strategic planning

WEBINAR: Lesson 7: Competing Values Framework As you read the lesson, answer the following questions in your own words. Define the term organizational culture. What is the purpose of the CVF model? What is cultural diversity? What are the two axes of the CVF model? Describe a clan culture. Describe a hierarchy culture. Describe a market culture. Describe an adhocracy culture. What is the McKinsey 7s Model? As you read the lesson, answer the following questions in your own words. Define the term personality. Which of the 4 CVF aligns with openness? Define the term cultural alignment. What are the 4 concepts that comprise the CVF model? What are the two types of organizational structures? Describe a organic organizational structure? Describe a mechanistic organizational structure? Lesson 8: Personal Values Fit with Organizations What are three interrelated dynamic processes that cause employees to join and leave organizations? What attracts an employee to join an organization? What causes an employer to select a candidate? According to the book, what is one of the most important causes of attrition? Describe the difference between person- organzation fit and person-job fit? What are the big 5 personality traits (OCEAN)? What are the key characteristics of openness? What are the key characteristics of conscientiousness? Which of the 4 CVF aligns with conscientiousness? What are the key characteristics of extraversion? Which of the 4 CVF aligns with extraversion? What are the key characteristics of agreeableness? Which of the 4 CVF aligns with agreeableness? What are the key characteristics of neuroticism? Which of the 4 CVF aligns with neuroticism? Module 4: ORGANIZATIONAL CULTURE AND VALUES Module 4 Module 4

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Question Your Response Feedback Please Answer Please Answer Please Answer Please Answer Please Answer Please Answer Please Answer Please Answer Please Answer Please Answer Complete the following short statements with the words from the "Word List." Note: Terms/phrases must be spelled correctly, but are not case sensitive. Exit the cell to check your response. Tina's Cleaning Team has a culture based on collaboration. Employees see themselves more as family members who value teamwork and consensus. Tina's Cleaning Team exhibits which CVF culture? Dynamo, Inc. has a culture based on energy and creativity. The organization is held together by experimentation, ingenuity and freedom. Dynamo exhibits which CVF culture? Which type of organizational culture provides the best fit for an employee who is goal-oriented and is comfortable being evaluated solely on their individual productivity? Which type of organizational culture provides the best fit for an employee who is organized, on time, and dependable? Which type of organizational culture provides the best fit for an employee who scored high on openness? Which Big 5 personality trait describess a person who is anxious, irritable, and moody? Which Big 5 personality trait describes a person who is curious, original, creative, and open to new ideas? Which Big 5 personality trait describes a person who is outgoing, talkative, and sociable? Which Big 5 personality trait describes a person who is tolerant, sensitive, trusting, and kind? Which Big 5 personality trait describes a person who is organized, punctual, and dependable? D072 Unit 3: Organizational Functions and Values Module 4: Activity

Question Your Response Feedback Please Answer Please Answer Please Answer Please Answer Check your knowledge by answering the questions. Note: When you navigate to the response cell, you will see the drop down arrow appear in the lower right hand corner; select your response. The Ritz-Carlton is customer obssesed with a main focus of creating incredibly personalized experiences. During interviews, interviewers use a variety of techinques to determine if a canididate is similarly obssessed. This exemplifies: An employee has been working for a company for the last six months. Over the last few months, the employee has determined that a person- organization misfit has occurred. This exemplifies: The Ritz-Carlton recently interviewed a person who has the skills, knowledge, and abilities for the open night manager postion. This is an exmaple of: Fred was recently transfered from the accounting department to the sales department within the same the organization. Given the unique personalities, tasks, and processes required for each of these departments, Fred may notice a change in the _____________?

Word List Adhocracy Agreeableness Clan Conscientiousness Extraversion Hierarchy Market Neuroticism Openness

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WEBINAR: Lesson 9: Means of Communication Answer in your own words. Define the term communication. What is a communication channel? Lesson 10: Communication Styles Answer in your own words. Define the term communication style. What is active listening? What are the five rules for active listening? What is required for effective communication? What are the benefits of good communication skills? What are the two parts of oral communication? What are the two parts of written communication? What is the role of nonverbal communication? Which form of communication is considered the richest? What factors should be considered when selecting a communication channel? What is the main difference between personal and professional communication? What are the four types of communication styles? Describe a passive communicator from a nonverbal perspective. Describe an aggressive communicator from a nonverbal perspective. Describe an assertive communicator from a nonverbal perspective. What is the difference between aggressive and assertive communication styles? What is the difference between passive- aggressive and passive communication styles? What role do personal beliefs play in a person's communication style? Module 5: COMMUNICATING EFFECTIVELY IN THE WORKPLACE Module 5 Module 5

QUESTION Student Answer CORRECT ANSWER Smiling, fist-pumping and jumping up and down are examples of what type of communication? What type of communication requires a great deal of effort, exact and less natural? ______ communications tend to be richer channels and are well suited for complex or unsettling information. Of the following communication types, select the one that is generally considered the most ideal. Be sure you can explain "why." D072 Unit 4: Effective Communication Module 5: Activity Check your knowledge by answering the questions. After you click into the Student Answer cell, you will see a drop down arrow appear in the lower right corner. Click on that drop down arrow, then select your answer. Your feedback will appear in the Correct Answer cell.

Jason gets an undercooked steak and the waitress asks him how he likes his meal. He explodes, yelling at the waitress about her inadequacies regarding remembering his order and demanding that he get a free meal because of the horrible service and incompetent wait staff. Jason is __________________.

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WEBINAR: As you read the lesson, answer the following questions in your own words. Define emotional intelligence (EI). How is a person's EI measured? What is the difference between EI and IQ? As you read the lesson, answer the following questions in your own words. What can EI enable people to do? How does high EI help global leaders? Lesson 13: Ethics of Emotional Intelligence As you read the lesson, answer the following questions in your own words. What is moral identity? Define the term "machiavellianism" Lesson 11: Definition and Principles of Emotional Intelligence What are the building blocks that make up EI? How is self-awareness different than self- management? Lesson 12: Role, Benefits, and Examples of Emotional Intelligence What are the benefits of leaders having a high EI? What four things does an ethical leader need? What role does courage play in being an ethical leader? What role does grit play in being an ethical leader? Module 6: ELEMENTS OF EMOTIONAL INTELLIGENCE Modules 6 & 7 Modules 6 & 7

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QUESTION Student Answer CORRECT ANSWER What are the four areas of Emotional Intelliegence? What are the five principles of Emotional Intelligence? (Also discussed in module 7, lesson 14) What are some traits associated with people with High EI? D072 Unit 5: Emotional Intelligence Module 6: Activity Check your knowledge by answering the questions; then compare your answers to the correct answer.

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How can EI be beneficial in the workplace and your personal life? What is the difference between EI and IQ? How can having high EI affect making ethical decisions?

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WEBINAR: As you read the lesson, answer the following questions in your own words. As you read the lesson, answer the following questions in your own words. Define the techniques for improving EI. Define supportive communication. As you read the lesson, answer the following questions in your own words. Lesson 14: Techniques for Objective Self- Examination Describe the five principles outlined by Sellie-Dosunmu. Lesson 15: Enhancing Your Emotional Intelligence How is meditation different than mindfulness? How is self-reflection different than mindfulness? Describe the three tools outlined by Sellie- Dosunmu to guide feedback. Lesson 16: Sharing Emotional Intelligence Concepts with Others List the techniques you can use to support other people's EI growth. You can support others in their EI evolution by helping them develop what two competencies? Module 7: TECHNIQUES FOR ENHANCING EMOTIONAL INTELLIGENCE Modules 6 & 7 Modules 6 & 7

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QUESTION Student Answer CORRECT ANSWER Try Again Try Again Try Again Try Again Try Again Jaden spends 15 - 20 minutes each night writing down his thoughts on self-improvement, and how and why he acts a certain way. What technique for improving EI is this? (Answer choices: meditation, journaling, feedback) As part of their employee training, Lisa and Jerome are role playing in some challenging EI situations. Their trainer/coach will provide feedback on what went well and where improvements are needed. What EQ assessment tool is this? (Answer choices: behavioral event interviews, simulation feedback surveys) Figuring out when to talk and when to listen requires social skills. Active listening should be outwardly focused, with an ____ listening-to-speaking ratio. (Answer choices: 50/50, 60/40, 70/30, 80/20) You witness an incident where you see someone display a low EI behavior. Later that day, you visit the person to transparently discuss it. This demonstrates what strategy for developing EI? (Answer choices: Incident debrief, Coaching Program, Emotional Labels, Passive Aggressiveness) A manager is meeting with an employee to provide coworkers' feedback on the employee's interpersonal skills. During the meeting, the manager and employee discuss a plan to improve the employee's EI in the workplace. Which method is the manager using to share EI? (Answer choices: Incident debrief, Coaching Program, Emotional Labels, Assertive Communication) D072 Unit 5: Emotional Intelligence Module 7: Activity Check your knowledge by answering the questions; be sure to use the correct spelling.

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WEBINAR: As you read the lesson, answer the following questions in your own words. Define leadership. How do leaders gain power? Define manager. How do managers gain power? How can individuals exhibit leadership? Define locus of control. Define internal locus of control. Define external locus of control. Identify two types of leader behaviors. Lesson 18: Bases of Power Answer in your own words. Use the Activity tab questions to guide your answers. Define power. Define influence tactics. Define rational persuasion. Define inspirational appeals. Where does legitimate power come from? What is reward power? Provide an example of coercive power. Define expert power. Lesson 17: Key Attributes of Leadership and Their Benefits What are the 7 core traits of successful leaders according to Edwin Lockert? What traits of successful leaders have other studies shown? Define job-centered behaviors and provide an example. Define employee-member centered behaviors and provide an example. What are the five leadership styles identified in the Blake Mouton Leadership Grid? According to Blake & Mouton, what determines which leadership style a manager should use? What does a status quo management style indicate according to the Blake & Mouton leadership grid? What does an indifferent management style indicate according to Blake & Mouton's leadership grid? What does a controlling management style indicate according to Blake & Mouton's leadership grid? What does an accommodating management style indicate according to Blake & Mouton's leadership grid? What does a sound management style indicate according to Blake & Mouton's leadership grid? Why is integrity an important quality for leaders? What are the six sources of power used by leaders? How is reward power different than coercive power? How is information power different than expert power? Module 8: EXPLORING ELEMENTS OF LEADERSHIP Modules 8 & 9 Modules 8 & 9

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Lesson 19: Process of Design Thinking As you read the lesson, answer the following questions in your own words. List and define the six-stages of design thinking. What leadership style aligns closely to the design thinking model?

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Question Your Response Feedback _________power is based on knowledge and special skill or experience. Please Answer Please Answer ______power is based on one's organizational role or position. Please Answer Please Answer _____ power comes from being trusted and respected. Please Answer Please Answer Question Your Response Feedback Start to create solutions. Please Answer Research your users' needs. Please Answer Introduce your idea to markets. Please Answer Try your solutions out. Please Answer State your users' needs and problems. Please Answer Challenge assumptions and create ideas. Please Answer Question Your Response Feedback Please Answer Complete the following short statements with words from the drop down list. Once you click in the response cell, a drop down arrow will appear. Select your answer and you will see your feedback. ________ power is based on an employee possessing knowledge that others need or want. _______power is the ability to grant incentives to an employee in exchange for job performance. _______ power is the ability to take something away from or punish someone for noncompliance. Complete the following short statements with words from the drop down list. Once you click in the response cell, a drop down arrow will appear. Select your answer and you will see your feedback. Some words may be used more than once. A supervisor who provides employees with extra time off when they meet a major project objective is exhibiting what type of power? D072 Unit 6: Leadership and Influence Module 8: Activity

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Please Answer Please Answer Please Answer Please Answer Please Answer Please Answer Please Answer Please Answer Please Answer Lady Gaga is a famous singer and song writer who is respected by her peers in the industry. Lady Gaga has what type of power? John has worked at his current company for 2 years, but he is already considered a SME based on the knowledge and experience he has developed over his career. Which type of power has John gained? A manager is working to create a more effective and streamlined recruitment and selection process. The manager meets with each of the hiring managers to discuss their concerns about the current process and understand the various steps needed to hire a new employee. Which stage of the design thinking process is the manager performing? _______(s) inspire primarily through intrinsic processes such as internal inspiration. The R&D manager uses production controls to ensure the system can make the item to the expected specifications. Which stage in the design thinking process is being used during this task? A group of employees share with their manager that there is conflict within the team. The manager tells the employees to resolve the problem themselves. Which style of leadership is this manager using? The manager supports team action in a way that invites involvement and commitment. He explores all facts and alternative views to reach a shared understanding of the best solution. Based on Blake and Mouton’s Leadership Grid, which style of leadership is being used? Juan is leading a team to design a new technology that will be used across the organization. Juan has invited employees to a brainstorming meeting in which all employees are encouraged to think creatively and outside of the box. Which stage of the design process does this situation describe? A manager is very focused on the sales numbers of the team and expects the employees to demonstrate high results each month without considering the feelings or opinions of the team. Based on Blake and Mouton’s Leadership Grid, which behavior is the manager exhibiting?

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WEBINAR: Lesson 20: Leadership Styles As you read the lesson, answer the following questions in your own words. Define the term leadership style. What does a leader with a task-oriented style focus on? Describe the term autocratic style of leadership. When is an autocratic style of leadership effective? What does a participative leader value? Describe the term laissez-faire style of leadership. Define idealized influence. Define inspirational motivation. Define intellectual stimulation. Define individualized consideration. Define the term situational leadership. Describe a selling leadership style. Describe a telling leadership style. Describe a delegating leadership style. Describe a telling leadership style. Lesson 21: Interacting with Different Leadership Styles As you read the lesson, answer the following questions in your own words. What does a leader with a people-oriented style focus on? Describe the term participative or democratic style of leadership. How are polices and methods created under a laissez- faire style of leadership? What tools do transactional leaders use to motivate employees? What is the major assumption under transactional leadership theory? What is transformational leadership committed to changing? What are the 4 tools transformational leadership can use? Which situational leadership style should be used when followers have low competence and low commitment? Which situational leadership style should be used when followers have low competence and high commitment? Which situational leadership style should be used when followers have high competence but low commitment and confidence? Which situational leadership style should be used when followers have high competence and high commitment and confidence? Under situational leadership, what determines which style should be used? What determines the appropriate leadership style a manager should use? In what situations does autocratic leadership work best? In what situations does participative leadership work best? In what situations does laissez-faire leadership work best? Module 9: LEADERSHIP STYLES Modules 8 & 9 Modules 8 & 9

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Question Your Response Feedback Please Answer Please Answer Please Answer Please Answer Please Answer Please Answer Please Answer Please Answer Complete the following short statements with the words from the drop down list. After you select your response, your feedback will appear. Jamie’s manager routinely asks her team for their input in business decisions. Her manager also motivates her team with positive feedback and training, sets clear goals, sets high standards, and very much appreciates the team’s work. In fact, her manager encourages her team to look for ways to challenge themselves and perform at their highest potential. What type of leadership does this exemplify? In an emergency situation, where time is critical; there is little time for group decision-making. This describes what style of leadership? A manager who exhibits a ________ style of management provides employees significant freedom, trusts them to use their professional expertise to make sound decisions, and interferes only when necessary. Betty, a new manager, recently hired an employee from another department to work on her team. While Sammy is known to be a real “go getter”, he has no prior experience in this role. Which style of leadership should be effective in managing and directing Sammy? Eli has high competence and low commitment and is classified as M3 level of maturity. Which type of leadership style will be the best for Eli? Sue has managed the Accounting Department over the last 10 years. Sue engages team members in decision-making processes, although she ultimately retains the final say. What’s Sue’s leadership style? Which leadership style should be used to manage a low competence and low commitment team? Under this leadership style, leaders are still the decision-makers, but they communicate and work to persuade employees rather than simply direct them. Complete the following short statements with the words from the drop down list. After you select your response, your feedback will appear. D072 Unit 6: Leadership and Influence Module 9: Activity

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Question Your Response Feedback Please Answer Please Answer Please Answer Please Answer A leader who displays __________ is a respected role model to his or her followers in terms of performance, ethics, and confidence. _______ creates a collective vision that encourages followers to exert extra effort in challenging situations. A leader who displays __________ helps followers to achieve their potential through coaching and mentoring. A leader who encourages his/her followers to think critically and independently is displaying ___________.

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D072 OA Study Plan copy

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