TRG-DOC-10 Assessment Marking Guide BSBTWK502 v1.2

ASSESSMENT MARKING GUIDE Student Details Student Name Student ID Assessment Details Course Details BSB50420 Diploma of Leadership and Management Unit Details BSBTWK502 Manage team effectiveness Assessment Type This is a summative assessment, which requires each student to have adequate practice prior to undertaking this assessment. Assessment Methods Assessment 1 (Knowledge Evidence) Short Answer Questions In this assessment, you will demonstrate a sound knowledge of the unit requirements through completing and submitting written questions. You must correctly answer all questions to show that you understand the knowledge required of this unit. Assessment 2 (Workplace Project) (Performance Evidence) The project is divided into four ( 4) project t asks : T ask 1 Establish Team Performance Plan T ask 2 Develop and Facilitate Team Cohesion T ask 3 Facilitate Teamwork T ask 4 Liaise with Stakeholders

ASSESSMENT BOOKLET – BSBTWK502 THIS PAGE IS INTENTIONALLY LEFT BLANK ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBTWK502: 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 2 of 81

ASSESSMENT BOOKLET – BSBTWK502 Task 4 - Liaise with Stakeholders ☐ S ☐ NS ☐ NA Final Unit Outcome ☐ Competent ☐ Not Yet Competent Comments (if any) Assessor declaration I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback. I have also explained about the re-assessment options and appeals rights available to the student. Assessor Name Assessor Signature & date Results entered on RTOM Staff name & date ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBTWK502: 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 4 of 81

ASSESSMENT BOOKLET – BSBTWK502 ASSSESSMENT INFORMATION Unit Code and Title BSBTWK5032 Manage team effectiveness General Instructions to Students This Student Assessment Booklet includes both the assessment instruments and the instructions for gathering and interpreting evidences in an assessment process. This unit requires that you to complete two (2) assessments. You must complete all assessments with a competent result to achieve competency for this unit. Please read the information below about each task included in this assessment. Task Description Assessment 1 (Knowledge Evidence) Short Answer Questions In this assessment, you will demonstrate a sound knowledge of the unit requirements through completing and submitting written questions. You must correctly answer all questions to show that you understand the knowledge required of this unit. Assessment 2 (Workplace Project) (Performanc e Evidence) This assessment is divided into four project tasks: Task 1 - Establish Team Performance Plan Task 2 - Develop and Facilitate Team Cohesion Task 3 - Facilitate Teamwork Task 4 - Liaise with Stakeholders 1) In order to achieve a Competency (C) in this unit you need to provide evidence that demonstrates that you can perform the required competencies to the required standard. 2) In order to avoid plagiarism, you must acknowledge and reference sources and must give credit appropriately. 3) You must use the APA 6th Referencing style. You must contact your assessor for guidance on how to reference. You could also complete a free tutorial on referencing at www. The Basics of APA Style® https://apastyle.apa.org/instructional-aids/tutorials- webinars 4) The following are some types of references that must be acknowledged: - Direct quotations – using another person’s exact words, placing words in quotation marks (for shorter quotes) or indent paragraphs (for longer quotes). - Paraphrases of another person’s words or ideas – using someone else’s ideas in your own words. When you ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBTWK502: 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 5 of 81

ASSESSMENT BOOKLET – BSBTWK502 Assessment re- submission If a student is deemed NYC (not yet competent) in a unit, the Trainer/Assessor will explain the reason for achieving NYC and inform the student of what needs to be completed in order to demonstrate competence. Re-assessment for assessments only occurs if the student has previously submitted the assessment or has missed the relevant session(s) and has any compassionate reasons or special consideration approved by the Administration department. If the result for the first submission of an assessment is NYC, students will be given two re-submission opportunities to achieve a competent result (this re-assessment is conducted free of charge). The reassessment will occur within 14 days in a suitable period for that unit. Should a student either not make an attempt within this time frame (in spite of all efforts by Albright Institute, its Trainer/Assessor and administration staff to have the student attend a reassessment session) or the student does not achieve a satisfactory result after two re-assessments they may be charged for another attempt. Should the student still not achieve competence after these assessment attempts, it will be necessary for them to re-enrol in (repeat) the unit of competence at a cost. Assessment appeals You can make an appeal about an assessment decision by filling an appeal form. The appeal form is available on the Albright Institute’s website. Refer to Albright Institute’s Assessment Policy for more information about our appeals process. Plagiarism Policy All student work should in their own words, except where it is acknowledged through quotations and referencing. Plagiarism is a serious offence; Albright Institute may impose severe penalties on students who plagiarise. For more information on Plagiarism and Cheating, refer to Albright Institute’s policies. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBTWK502: 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 7 of 81

ASSESSMENT BOOKLET – BSBTWK502 Assessor information for conducting the assessment General Guidelines • The assessment tasks are designed in such a way that they can be issued to students separately. Each task has a submission page in Moodle, and a coversheet for when submission is by email or on paper. Please note: • All the blank spots TO BE FILLED at the time of submission. • Assessors are required to write comprehensive feedback for each aspect of the task, outlining which parts require more attention and improvement and which parts are as per the required standard. • Students must submit the tasks at the time and in the order that this document describes. • Please ensure all dates and signatures are accurate and students are submitting the assessments on time unless the student has an approved extension for submission. • Make sure to remind students to keep a copy of their work, and to back it up. If the student is required to produce to produce their work a second time due to a corrupt uploaded file, they should be able to do so. Back-ups are necessary because computer failure as a reason for not producing the work a second time. • Ensure students are aware of Albright’s Course Progress Policy and Albright’s Attendance Policy. These policies are available on our website. • You must deliver all assessment tasks as detailed in this document. If there is a need for reasonable adjustment, you must follow the Albright reasonable adjustment policy and procedure. You are not to deviate from the instructions provided. Pre Assessment Check Prior to commencing assessment, you must ensure that:  each student attempting the assessment tasks is ready for assessment;  each student has understood the assessment process and tasks that you have explained;  each student understands which evidence is to be collected and how will that be collected;  each student has understood their rights and the appeal system that you have explained  you have discussed any special needs or reasonable adjustments to be considered during the assessment  each student has access to all required resources Submission • Students have to upload and submit all the written assessments to the assessor via Moodle. Albright Institute is happy to provide the student with short-term loans of appropriate devices if they are temporarily without their own. • In cases of technical problems, for example not being able to log in to Moodle, it may be acceptable to submit via email directly to the assessor. • In exceptional cases, the written assessment could be paper based. The assessor must approve this prior to implementation. • Assessment submission process: ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBTWK502: 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 8 of 81

ASSESSMENT BOOKLET – BSBTWK502  checking evidence quality (i.e., the rules of evidence)  judging how well the student performed according to the standard expected, and  collating evidence from multiple sources to make an overall judgement. The criteria confirm the evidence provided by a learner:  directly relates to the competency being assessed.  is enough to allow the assessor to make a valid judgement.  is the learner’s own work, and  shows currency of the skills and knowledge required. Referencing In order to avoid plagiarism, students must acknowledge and reference sources and must give credit appropriately. Whenever information is obtained from another source, including ideas, examples, theories or opinions, a full reference must be made to that source. Reviewing assessments On completion of assessment, you must review the assessment activity according to your organisation’s procedures to ensure that:  feedback on the assessment activity is sought from the student  both positive and negative features experienced in conducting the assessment are conveyed to those responsible for the assessment procedure  suggestions for improving the assessment process are made or changes are made to the assessment process and materials  appropriate validation processes are implemented ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBTWK502: 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 10 of 81

ASSESSMENT BOOKLET – BSBTWK502 Unit Information – BSBTWK502 Manage team effectiveness Application This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation. The unit applies to individuals working at a managerial level who lead and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement. It will also involve using a range of problem solving and decision-making strategies. No licensing, legislative or certification requirements apply to this unit at the time of publication. Elements and Performance Criteria ELEMENT PERFORMANCE CRITERIA Elements describe the essential outcomes. Performance criteria describe the performance needed to demonstrate achievement of the element. 1. Establish team performance plan 1.1 Identify team purpose, roles, and responsibilities according to organisational and task objectives. 1.2 Develop performance plans with expected outcomes, key performance indicators (KPIs) and goals for work team. 1.3 Support team members in meeting expected performance outcomes 2. Develop and facilitate team cohesion 2.1 Develop strategies for facilitating team member input into planning, decision making and operational aspects of team tasks. 2.2 Develop or modify policies and procedures for promoting team member accountability for personal work and team tasks. 2.3 Provide feedback to team members on team effort and contributions. 2.4 Develop processes for identifying and addressing issues, concerns and problems identified by team members 3. Facilitate teamwork 3.1 Encourage team members to participate in and to take responsibility for team activities. 3.2 Support the team in identifying and resolving work performance problems. 3.3 Promote work team collaboration through individual behaviour 4. Liaise with 4.1 Establish and maintain open communication processes with ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBTWK502: 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 11 of 81

ASSESSMENT BOOKLET – BSBTWK502 Performance Evidence The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to : • manage the effectiveness of at least one work team. In the course of the above, the candidate must: • provide feedback to encourage, value and reward others. • model desired behaviour and practices • encourage and foster shared understanding of purpose, roles and responsibilities. • support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed. • develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders. • communicate effectively with a range of stakeholders about team performance plans and team performance. • evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders. Knowledge Evidence The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of: • impacts of group dynamics on team performance • methods of establishing team activities including communication processes • strategies that can support team cohesion, participation and performance. • strategies for gaining consensus. • issue resolution strategies. Assessment Conditions Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry. This includes access to: • workplace documents relevant to team task objectives. Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBTWK502: 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 13 of 81

ASSESSMENT BOOKLET – BSBTWK502 Unit Mapping Information Supersedes and is equivalent to BSBPMG521 Manage project integration. Assessment Overview This booklet includes all your tasks for assessments of BSBTWK502 - Manage team effectiveness (Release 1) Assessor Notes: This page is an overview of the assessment. It is meant to give a bird’s eye view of the tasks, which must be completed, and what is required for each. Please ensure that you have read the information below and asked all the questions you may have before you start the assessment. About the assessments Task Description Assessment 1 Short Answer Questions In this assessment, you will demonstrate a sound knowledge of the unit requirements through completing and submitting written questions. You must correctly answer all questions to show that you understand the knowledge required of this unit. Assessment 2 (Workplace Project) The workplace assessment is divided into 4 tasks: Task 1 Establish Team Performance Plan Task 2 Develop and Facilitate Team Cohesion Task 3 Facilitate Teamwork Task 4 Liaise with Stakeholders ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBTWK502: 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 14 of 81

ASSESSMENT BOOKLET – BSBTWK502 Assessment 1 – Short Answer Questions Assessment summary You are required to answer all the written questions in this assessment. Resources and equipment required to complete this assessment • Access to textbooks and other learning materials. • Access to a computer, printer, Internet and email software (if required). When and where should the assessment be completed • This assessment may be done in your own time as homework, or you may be given time to do this task in class (where applicable). • Your assessor will provide you with the due date for this assessment. What needs to be submitted Your answers to each question in this assessment along with references. Instructions • This is an open book test – you can use your textbook/learning materials as reference. • You must answer all questions in this assessment correctly. • You must answer the questions by typing your answers in Microsoft Word and converting it into a pdf. • Please include the following details in the header section of each page of your assessment document: o Student Name and ID o Course Code and title o Unit Code and title o Trainer and assessor name o Page numbers • You are required to submit your assessment on the LMS (Moodle). No submissions will be accepted via emails. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBTWK502: 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 16 of 81

ASSESSMENT BOOKLET – BSBTWK502 Short Answer Questions 1. Complete the table below: a. Identify at least two effects of group dynamics on team performance b. Briefly explain how each effect of group dynamics impacts team performance Learner must complete the table below: a. Learner must identify at least two effects of group dynamics on team performance b. Learner must briefly explain how each effect impacts team performance Group Dynamics refers to the processes that occur when members of a group interact with each other, thus affecting how the group functions. Effect of Group Dynamics on Team Performance Brief Explanation on How Each Effect Impacts Team Performance S N S The effect of group dynamics on team performance can either be supporting or hindering the team’s performance. Wording may vary; however, responses must correspond to the benchmark answers provided below. Explanations must describe how each identified effect of group dynamics can impact team performance. This can be that a group’s performance is either enhanced by the support they receive or is inhibited by the hindering effect of group dynamics. Explanations can focus on a specific aspect of team performance that is affected the group dynamics. Responses may include but are not limited to the following: a.  Strong working relationships formed by the team allows the team to work cohesively, resulting in increased productivity.  Members can provide diverse points of view and information that can help in collective decision-making  When team members trust each other, more goals are accomplished as there would be no need to discuss and argue over differences in ideas. ☐ ☐ b.  Some team members may feel excluded if other team members have formed a strong bond already. This could lead to feelings of resentment, lack of communication and a possible division of the team.  Some team members may block the flow of information through disagreeing, being critical of the ideas of others, not participating in the discussion, dominating the discussion, or misusing humour. ☐ ☐ ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBTWK502: 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 17 of 81

ASSESSMENT BOOKLET – BSBTWK502 encourage each team member to actively participate in whatever task the team may be undertaking, e.g., Ask for feedback from each team member allows them to provide their thoughts on the matter being discussed. Doing this often will help each team member become used to becoming an active participant in the tasks. 5. Complete the table below: a. Identify at least two strategies for gaining consensus in a team. b. Briefly explain how each strategy can be used to gain consensus Learner must complete the table below: a. Learner must identify at least two strategies for gaining consensus in a team b. Learner must provide a brief explanation of how each strategy can be used to gain consensus. Explanations must demonstrate how each strategy allows the team to come to a collective decision on whatever matter they can be discussing. Consensus refers to the decision that members of a team collectively agree on as the best decision to make on the matter being discussed. Responses may vary. Strategy Brief Explanation on How Each Strategy Can Be Used to Gain Consensus S NS Strategies must demonstrate how a team can collectively agree on a decision they must make, e.g., Explanations must identify how each strategy identified allows a team to reach the collective agreement for the decision that must be made, e.g., a. Use a ballot system, wherein each member of a team can write down their decision anonymously. Then at the end, someone can then tally the number of ballots for each option present. The anonymous nature of writing ballots reduces the possibility of each member’s vote being swayed by another person’s influence. Whatever decision will be decided upon by the majority vote will be easier to accept knowing that each member’s vote was made based on their own decision. ☐ ☐ b. Open a discussion between the team. Have the team members blocking consensus to explain their views on the matter being discussed. Opening a discussion and having the members blocking consensus explain their view allows the team leader and the rest of the team to understand where they are coming from. This then allows the team to discuss and share new information or views and enable the team to make the decisions with a shared understanding of the matter. ☐ ☐ 6. Complete the table below: a. Identify two strategies that can be used to resolve issues between team members. Briefly explain how each strategy can be used to resolve issues. Learner must complete the table below: a. Learner must identify two strategies that a team leader can implement that would resolve issues amongst team members. These strategies must demonstrate what a leader intends to do to resolve any conflict between their team members. b. Learner must then briefly explain how each strategy identified can be used to resolve issues Responses may vary. Strategy Brief Explanation on How Each S NS ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBTWK502: 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 19 of 81

ASSESSMENT BOOKLET – BSBTWK502 Strategy Can Be Used to Resolve Issues Strategies identified must allow team leaders to determine a way to resolve any issues that can occur between team members, e.g., Explanations provided must identify how any potential issues can be handled and resolved using each strategy identified, e.g., a. Listen to the views of all parties involved By ensuring that you know what each concerned party has to say about the issue being discussed, this would allow the person handling the issue to make informed decisions. This ensures that any decisions made would not be one that was made lightly or one that favours the side of the one party. ☐ ☐ b. Ensure that communication is open and maintained between all involved Maintaining open communication between the parties involved allows them to discuss the issue at hand and maybe even allow them to settle the issue between themselves. ☐ ☐ ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBTWK502: 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 20 of 81