TRG-DOC-09 Student Assessment BSBPEF502 v1.2

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Swinburne University of Technology *

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BSB50420

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Jan 9, 2024

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ASSESSMENT BOOKLET Student Details Student Name Student ID Assessment Details Course Details BSB50420 Diploma of Leadership and Management Unit Details BSBPEF502 Develop and use emotional intelligence Assessment Type This is a summative assessment, which requires each student to have adequate practice prior to undertaking this assessment. Assessment Methods Assessment 1 (Knowledge Evidence) Short Answer Questions In this assessment, you will demonstrate a sound knowledge of the unit requirements through completing and submitting written questions. You must correctly answer all questions to show that you understand the knowledge required of this unit. Assessment 2 (Workplace Project) (Performance Evidence) The project is divided into three (3) project t asks : Task 1 - Identify Impact of Own Emotions on Others in the Workplace Task 2 - Recognise and Address Emotional Intelligence of Others Task 3 - Promote the Development of Emotional Intelligence in Others

ASSESSMENT BOOKLET – BSBPEF502 THIS PAGE IS INTENTIONALLY LEFT BLANK ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment– BSBPEF502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 2 of 38

ASSESSMENT BOOKLET – BSBPEF502 ASSESSMENT RECORD OF OUTCOME Student Name Student ID Course Name Trainer/Assessor Name: Unit code & Title BSBPEF502 - Develop and use emotional intelligence (Release 1) Intake/Batch STUDENT DECLARATION I HEREBY DECLARE THAT this is my (please tick) ☐ 1 st Submission ☐ 1 ST re-Submission ☐ 2 nd re-Submission ☐ Reassessment  I declare that all the assessment parts completed for this unit are my own work.  To the best of my belief, no part of this assessment has been copied from any other student’s work or from any other source except where acknowledgement is made in the text.  No part of this assessment has been written for me by any other person except where such collaboration has been authorised by the assessor concerned and where acknowledgement is made in the text.  No part of this assessment has been previously submitted as an assessable item, except were authorised by the trainer concerned and where acknowledgement is made in the text.  I understand that if I breach the policy, disciplinary action can be against me.  I am aware of the reassessment options and right to appeals.  I have retained a copy of this assessment. Student Signature Submission Date / / RECORD OF ASSESSMENT OUTCOME (Assessor use ONLY) RESULT S: Satisfactory NS: Not Satisfactory NA: Not Assessed Assessment 1 Written Question answers ☐ S ☐ NS ☐ NA Assessment 2 Workplace Project {No. of Tasks: 03} ☐ S ☐ NS ☐ NA Task 1 - Identify Impact of Own Emotions on Others in the Workplace ☐ S ☐ NS ☐ NA Task 2 - Recognise and Address Emotional Intelligence of Others ☐ S ☐ NS ☐ NA Task 3 - Promote the Development of Emotional Intelligence in Others ☐ S ☐ NS ☐ NA Final Unit Outcome ☐ Competent ☐ Not Yet Competent ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment– BSBPEF502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 3 of 38

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ASSESSMENT BOOKLET – BSBPEF502 Comments (if any) Assessor declaration I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback. I have also explained about the re-assessment options and appeals rights available to the student. Assessor Name Assessor Signature & date Results entered on RTOM Staff name & date ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment– BSBPEF502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 4 of 38

ASSESSMENT BOOKLET – BSBPEF502 ASSSESSMENT INFORMATION Unit Code and Title BSBPEF502 Develop and use emotional intelligence General Instructions to Students This Student Assessment Booklet includes both the assessment instruments and the instructions for gathering and interpreting evidences in an assessment process. This unit requires that you to complete two (2) assessments. You must complete all assessments with a competent result to achieve competency for this unit. Please read the information below about each task included in this assessment. Task Description Assessment 1 (Knowledge Evidence) Short Answer Questions In this assessment, you will demonstrate a sound knowledge of the unit requirements through completing and submitting written questions. You must correctly answer all questions to show that you understand the knowledge required of this unit. Assessment 2 (Workplace Project) (Performanc e Evidence) This assessment is divided into four project tasks: Task 1 - Identify Impact of Own Emotions on Others in the Workplace Task 2 - Recognise and Address Emotional Intelligence of Others Task 3 - Promote the Development of Emotional Intelligence in Others 1) In order to achieve a Competency (C) in this unit you need to provide evidence that demonstrates that you can perform the required competencies to the required standard. 2) In order to avoid plagiarism, you must acknowledge and reference sources and must give credit appropriately. 3) You must use the APA 6th Referencing style. You must contact your assessor for guidance on how to reference. You could also complete a free tutorial on referencing at www. The Basics of APA Style® https://apastyle.apa.org/instructional-aids/tutorials- webinars 4) The following are some types of references that must be acknowledged: - Direct quotations – using another person’s exact words, placing words in quotation marks (for shorter quotes) or indent paragraphs (for longer quotes). - Paraphrases of another person’s words or ideas – using ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment– BSBPEF502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 5 of 38

ASSESSMENT BOOKLET – BSBPEF502 someone else’s ideas in your own words. When you paraphrase, you must cite the source of the ideas - Summarise another person’s ideas – a short summary of the original text, including only the main points of the original author’s ideas or argument. To avoid plagiarism, you must cite the source whenever you summarise another person’s work. - Tables, figures, graphs, diagrams or images obtained from any source – you must acknowledge the original source of all tables, figures, graphs, diagrams or images. - Information obtained from lectures and personal communication –you must acknowledge the source of the information. 5) Competency depends on consistently demonstrating the skills, attitudes and knowledge that enable you to complete workplace tasks confidently in a variety of situations. 6) If you have any difficulties in understanding any of these forms or instructions, please speak to your trainer/ assessor. 7) You must record your handwritten/ typed responses in the assessment pack. You can attach additional pages if required. 8) You must read and complete the Assessment Cover sheet. 9) Your assessor will: O complete the Assessment Task Outcome Record for each assessment task O provide you with feedback for all assessment tasks O mark the assessment task as satisfactory or unsatisfactory O sign the Assessment Task Outcome Record How to submit your assessment s When you have completed each assessment, you will need to submit it to your assessor. Instructions about submission are at the beginning of each assessment task. Make sure you photocopy your written activities before you submit them – your assessor will put the documents you submit into your student file. Assessment Task Cover Sheet At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet. Please fill it in for each task, making sure you sign the student declaration. Your assessor will give you feedback about how well you went in each task and will write this on the back of the Task Cover Sheet. Assessment outcomes The submitted assessment will be marked/assessed within 14 days. The student will be given the result within 14 days. Once the student has satisfactorily completed the required assessments for a unit of competency, he/she will receive an outcome of C (Competent) or otherwise NYC (Not Yet Competent) in which case the student is entitled to apply for a resubmission of the assessment. Reasonable adjustment s According to AIBL’s policy, assessment processes and techniques, the assessment tool should consider the language, literacy and numeracy capacity of the student in relation to the competency assessed. If you are unable to complete the assessment in this format, you must inform your assessor and they may arrange for you to take the assessment in an alternative format. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment– BSBPEF502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 6 of 38

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ASSESSMENT BOOKLET – BSBPEF502 Assessment re- submission If a student is deemed NYC (not yet competent) in a unit, the Trainer/Assessor will explain the reason for achieving NYC and inform the student of what needs to be completed in order to demonstrate competence. Re-assessment for assessments only occurs if the student has previously submitted the assessment or has missed the relevant session(s) and has any compassionate reasons or special consideration approved by the Administration department. If the result for the first submission of an assessment is NYC, students will be given two re-submission opportunities to achieve a competent result (this re-assessment is conducted free of charge). The reassessment will occur within 14 days in a suitable period for that unit. Should a student either not make an attempt within this time frame (in spite of all efforts by Albright Institute, its Trainer/Assessor and administration staff to have the student attend a reassessment session) or the student does not achieve a satisfactory result after two re-assessments they may be charged for another attempt. Should the student still not achieve competence after these assessment attempts, it will be necessary for them to re-enrol in (repeat) the unit of competence at a cost. Assessment appeals You can make an appeal about an assessment decision by filling an appeal form. The appeal form is available on the Albright Institute’s website. Refer to Albright Institute’s Assessment Policy for more information about our appeals process. Plagiarism Policy All student work should in their own words, except where it is acknowledged through quotations and referencing. Plagiarism is a serious offence; Albright Institute may impose severe penalties on students who plagiarise. For more information on Plagiarism and Cheating, refer to Albright Institute’s policies. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment– BSBPEF502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 7 of 38

ASSESSMENT BOOKLET – BSBPEF502 Assessment 1 – Coversheet Student and Submission Details Student Name Student ID Unit Code and Name BSBPEF502 Develop and use emotional intelligence Date of submission 00/00/0000 STUDENT DECLARATION I declare that. a. This assessment is my own work. b. None of this work has been completed by any other person. c. I have not cheated or plagiarized the work or colluded with any other student/s. d. I have correctly referenced all resources and reference texts throughout these assessment tasks. e. I understand that if I am found to be in breach of policy, disciplinary action may be taken against me. Student Signature : Assessor To Complete Assessment 1 Assessment Result Date Type Of Submission Short Answer Questions □ C (Competent) □ NYC (Not Yet Competent) □ NA (Not Assessed) 00/00/000 0 ☐ First submission ☐ First re-submission ☐ Second re-submission Assessor feedback Assessor Name Assessor Signature: ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment– BSBPEF502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 8 of 38

ASSESSMENT BOOKLET – BSBPEF502 Assessment 1 – Short Answer Questions Assessment summary You are required to answer all the written questions in this assessment. Resources and equipment required to complete this assessment • Access to textbooks and other learning materials. • Access to a computer, printer, Internet and email software (if required). When and where should the assessment be completed • This assessment may be done in your own time as homework, or you may be given time to do this task in class (where applicable). • Your assessor will provide you with the due date for this assessment. What needs to be submitted Your answers to each question in this assessment along with references. Instructions • This is an open book test – you can use your textbook/learning materials as reference. • You must answer all questions in this assessment correctly. • You must answer the questions by typing your answers in Microsoft Word and converting it into a pdf. • Please include the following details in the header section of each page of your assessment document: o Student Name and ID o Course Code and title o Unit Code and title o Trainer and assessor name o Page numbers • You are required to submit your assessment on the LMS (Moodle). No submissions will be accepted via emails. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment– BSBPEF502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 9 of 38

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ASSESSMENT BOOKLET – BSBPEF502 Short Answer Questions 1. Outlined below are the attributes of emotional intelligence. Identify at least two ways of applying each attribute in the workplace. a. Self-awareness S NS i. ☐ ☐ ii. ☐ ☐ b. Self-management S NS i. ☐ ☐ ii. ☐ ☐ c. Social awareness S NS i. ☐ ☐ ii. ☐ ☐ d. Relationship Management S NS i. ☐ ☐ ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment– BSBPEF502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 10 of 38

ASSESSMENT BOOKLET – BSBPEF502 ii. ☐ ☐ 2. Answer the following questions on the principles of emotional intelligence using your own words. a. Describe the principle of self-awareness. S NS ☐ ☐ b. Identify and briefly explain the three competencies of self-awareness. Competencies identified here refer to the observable skills required to demonstrate self-awareness. Competencies of Self-Awareness Explanation of Each Competency of Self- Awareness S NS i. ☐ ☐ ii. ☐ ☐ iii. ☐ ☐ c. Describe the principle of empathy. S NS ☐ ☐ d. Identify and define the three kinds of empathy. Kinds of Empathy Definition of Kinds of Empathy S NS ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment– BSBPEF502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 11 of 38

ASSESSMENT BOOKLET – BSBPEF502 i. ☐ ☐ ii. ☐ ☐ iii. ☐ ☐ 3. Identify at least two strategies for using emotional intelligence. For each identified strategy, identify at least two methods. Briefly explain each identified method for each strategy. Emotional Intelligence Strategies Methods to Implement in Emotional Intelligence Strategy Explanation for Methods in Emotional Intelligence Strategy S NS a. i. ☐ ☐ ii. ☐ ☐ c. i. ☐ ☐ ii. ☐ ☐ 4. The following are different scenarios depicting employees from two different backgrounds. Read through each scenario and identify at least one strategy that can be used to communicate with each employee effectively. Scenario 1 Takashi is working as a fitness instructor for Bounce Fitness. He is an excellent and efficient employee seen in his work ethic and the feedback from members of the fitness centre. He tends to be quiet during work-related events such as meetings and lunch outs. He also relies on non-verbal signals such as facial expressions and body language to convey his responses to his workgroup members. He often avoids eye contact with his workgroup members due to social anxiety. Communication Strategy S NS ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment– BSBPEF502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 12 of 38

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ASSESSMENT BOOKLET – BSBPEF502 i. ☐ ☐ Scenario 2 Michael works as a fitness instructor for Bounce Fitness. He is very direct, clear, transparent, and open about work-related matters. He is also easily frustrated when something doesn’t go his way. When frustrated, Michael makes unnecessary comments about his workgroup members’ work ethics, causing some colleagues to view him as rude and aggressive. Communication Strategy S NS i. ☐ ☐ 5. Below are two principles of emotional intelligence. For each area:  Identify at least one method of promoting the principle of emotional intelligence in other people. Briefly explain how the method promotes the area of emotional intelligence in other people. Principle of Emotional Intelligence Method of Promoting Principle of Emotional Intelligence in Other People How the Method Promotes the Principle of Emotional Intelligence in Other People S NS a. Empathy ☐ ☐ b. Self- regulation 6. Briefly explain how emotional intelligence improves workplace relationships. S NS ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment– BSBPEF502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 13 of 38

ASSESSMENT BOOKLET – BSBPEF502 ☐ ☐ Short Answer Questions Assessment Task 1: Short answer Questions Did the student: Satisfactory Not satisfactory Not Present 1. Complete all Short answer knowledge questions (1-6) Assessor feedback The learner has correctly answered all six (6) questions. All evidence submitted has been authenticated as the student’s own work. Well done. Assessor Name Assessor Signature: ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment– BSBPEF502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 14 of 38

ASSESSMENT BOOKLET – BSBPEF502 Assessment 2 – Coversheet Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept a copy of your work. Student and Submission Details Student Name Student ID Unit Code and Name BSBPMG540 Manage project integration Date of submissio n 00/00/0000 STUDENT DECLARATION I declare that. a. This assessment is my own work. b. None of this work has been completed by any other person. c. I have not cheated or plagiarized the work or colluded with any other student/s. d. I have correctly referenced all resources and reference texts throughout these assessment tasks. e. I understand that if I am found to be in breach of policy, disciplinary action may be taken against me. Student Signature: Assessor to complete Assessment 2 Assessment Result Date Type Of Submission Assessment 2 (Workplace project) □ S (Satisfactory) □ NYS (Not Yet Satisfactory) □ DNS (Did Not Submit) 00/00/000 0 ☐ First submission ☐ First re-submission ☐ Second re-submission Assessor feedback Assessor Name Assessor Signature: ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment– BSBPEF502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 15 of 38

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ASSESSMENT BOOKLET – BSBPEF502 Assessment 2 – Simulated Workplace assessment Instructions to student: Assessment summary You are required to address all the tasks for this project. This assessment contains three (3) projects tasks. Task 1. Identify Impact of Own Emotions on Others in the Workplace Task 2. Recognise and Address Emotional Intelligence of Others Task 3. Promote the Development of Emotional Intelligence in Others Resources and equipment required to complete this assessment  Computer with internet and email access and a working web browser  Installed software: Word, Adobe Acrobat Reader  A workplace that will allow you access to: o Documentation, including:  Policies and procedures relevant to:  Organising informal opportunities to express thoughts and feelings in the workplace  Organising tasks for assisting others to understand the effect of their personal behaviour and emotions on others in the workplace o People, including:  At least two co-workers  At least two relevant stakeholders Stakeholders can include the following:  Your co-workers  Your supervisor When and where should the assessment be completed • This assessment task is to be conducted in a simulated work environment or an environment that will replicate the workplace. • If the student has employment and wishes to complete this assessment in their actual workplace, discussions must be had with the assessor prior to submission. • This assessment may have components to be completed in your own time as homework, or additional time may be given in class time (where applicable). ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment– BSBPEF502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 16 of 38

ASSESSMENT BOOKLET – BSBPEF502 • Your assessor will provide you with the due date for this assessment. What needs to be submitted Each of the following needs to be submitted/presented: ☐ Task 1. Identify Impact of Own Emotions on Others in the Workplace ☐ Task 2. Recognise and Address Emotional Intelligence of Others ☐ Task 3. Promote the Development of Emotional Intelligence in Others The assessor may also undertake observations throughout the assessment process as required. See each task instruction Instructions • You must address each part of this assessment. • Please include the following details in the header section of each page of your assessment(s) document: o Student Name and ID o Course Code and title o Unit Code and title o Trainer and assessor name o Page numbers o Task number • You are required to submit the entirety of your assessment on the LMS (Moodle). No submissions will be accepted via emails. This assessment includes detailed scenarios and simulated environments, providing all necessary information required to complete relevant tasks and activities, based on the simulated business, Bounce Fitness < http://bouncefitness.precisiongroup.com.au/ >. This will not require you to access a real workplace, however, some tasks to be completed are similar to those typically performed in a real workplace setting. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment– BSBPEF502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 17 of 38

ASSESSMENT BOOKLET – BSBPEF502 Bounce Fitness Scenario Bounce Fitness is a simulated business created for the purpose of assessments in the Vocational Education and Training (VET) system. Students are required to apply the tasks to Bounce Fitness (The fictious workplace organisation) Log into the Bounce Fitness portal. The simulated business, Bounce Fitness, can be accessed by going to http://bouncefitness.precisiongroup.com.au . Login to Bounce Fitness using the username and password provided by Albright. This assessment includes all the necessary information required to complete relevant tasks and activities, based on the simulated business, Bounce Fitness < http://bouncefitness.precisiongroup.com.au/ >. This assessment will not require you to access a real workplace, however, some tasks to be completed are similar to those typically done in a real workplace setting. This project will require you to develop and use emotional intelligence. The project is divided into three (3) tasks: Task 1. Identify Impact of Own Emotions on Others in the Workplace Task 2. Recognise and Address Emotional Intelligence of Others Task 3. Promote the Development of Emotional Intelligence in Others Scenario: You are a manager for one of the Bounce Fitness centres within the organisation franchise. Your role is to manage the everyday transactions, mentor and train floor staff, monitor and assess staff performance and grow the business. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment– BSBPEF502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 18 of 38

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ASSESSMENT BOOKLET – BSBPEF502 Task 1.1 Identify Impact of Own Emotions on Others in the Workplace You are required to identify the impact of your own emotions on others in the workplace. Specifically, you will be required to:  Develop and use evaluation criteria to determine own emotional strengths and weakness.  Identify and analyse personal emotional stressors related to the workplace.  Evaluate the impact of own workplaces behaviours.  Use self-reflection and feedback from others to improve development of own emotional intelligence. 1. Seek an opportunity to develop evaluation criteria for assessing your emotional strengths and weaknesses. 2. Access the Evaluation Criteria template Use this template for developing evaluation criteria for assessing emotional strengths and weaknesses. 3. Create an Evaluation Criteria . You will use this to assess your emotional strengths and weaknesses in the next task. Your developed Evaluation Criteria must include the following information:  Your industry (fitness, particularly people management at Bounce Fitness)  At least four criteria relevant to assessing emotional strengths and weaknesses Ensure that the criteria you develop applies to your role in your industry.  At least one rating scale for your provided criteria Your rating scale must include more than two ratings, e.g., 1-5, 1-10, etc.  For each criterion, at least one response scale for each item in the rating scale Your response scale must include a description that outlines the observable skills or abilities that illustrate the level of performance for the rating scale of each criteria, e.g. Learner is very aware of their emotions and capabilities.  Conducts self-reflection to identify any improvements to their practice or task  Seeks to improve on areas identified from self-reflection Ensure to leave the Self-Assessment column blank. You will complete that column in the next task. 4. Have your supervisor sign the Supervisor Declaration Form found at the end of the Evaluation Criteria to assure their approval of your criteria. Submit your partially completed Evaluation Criteria to your assessor. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment– BSBPEF502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 19 of 38

ASSESSMENT BOOKLET – BSBPEF502 Evaluation Criteria Completed by Date Completed Organisation/ Workplace Industry Evaluation Criteria for Assessing Emotional Strengths and Weaknesses Emotional Intelligence Criteria Rating Scale Self- Assessment Task 1.2 Assessing Emotional Strengths and Weaknesses 1. Use the Emotional Assessment template for assessing your emotional strengths and weaknesses. 2. Assess your emotional strengths and weaknesses using your Evaluation Criteria . Record results on your template. 3. Based on the assessment of your Evaluation Criteria , complete the Emotional Assessment. This must include the following information: a. At least two of the following:  Your emotional strengths Your emotional strengths must be directly taken from your Evaluation Criteria. These must include areas identified in your Evaluation Criteria that you can maintain.  Your emotional weaknesses Your emotional weaknesses must be directly taken from your Evaluation Criteria . These must include areas identified in your Evaluation Criteria that need improvement. 4. Submit the following to your assessor:  Completed Evaluation Criteria template  Completed Emotional Assessment template. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment– BSBPEF502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 20 of 38

ASSESSMENT BOOKLET – BSBPEF502 Emotional Assessment Completed By Date Completed Organisation/ Workplace Emotional Strengths Emotional Weaknesses a. a. b. b. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment– BSBPEF502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 21 of 38

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ASSESSMENT BOOKLET – BSBPEF502 Task 1.3 Identifying and Analysing Potential Emotional Stressors in the Workplace 1. Complete the Potential Emotional Stressors template. Your Potential Emotional Stressors must contain the following information: a. Briefly explain at least one workplace situation where you felt stressed. b. Analyse the identified workplace situation by identifying the following: i. At least two potential emotional stressors present in the identified workplace situation. Potential emotional stressors refer to the conditions present in the situation that made you feel stressed, e.g.  Lack of communication from co-worker  Personal deadline not being met. ii. At least two methods for responding to each identified potential emotional stressor. The methods identified must be specific, applicable, and shows healthy responses to each identified potential emotional stressor. c. Ensure to leave the following sections blank:  Feedback from Co-workers  Recommended Methods for Responding to Potential Emotional Stressors These sections will be completed in Task 1.4. 2. Submit your partially completed Potential Emotional Stressors template to your assessor. Potential Emotional Stressors Completed by Date Completed Organisation/ Workplace Workplace Situation Where You Felt Stressed Potential Emotional Stressors Present in Workplace Situation Methods for Responding to Potential Emotional Stressors Feedback from Co- workers Recommended Methods for Responding to Potential Emotional Stressors a. i. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment– BSBPEF502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 22 of 38

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ASSESSMENT BOOKLET – BSBPEF502 Task 1.4 Seeking Feedback to Identify and Confirm Methods of Responding to Potential Emotional Stressors in the Workplace 1. To complete this task, learner must seek feedback from at least two co-workers regarding their potential emotional stressors outlined in their Potential Emotional Stressors template from Task 1.3. 2. Meet with two co-workers (other students within the class) for this assessment task. Record the activity in a video. Ensure to obtain permission first from persons involved before doing so. 3. Review your partially completed Potential Emotional Stressors template from Task 1.3. 4. Arrange a consultation with at least two co-workers to seek feedback regarding your methods. During the consultation: a. Ask your co-workers for confirmation on each of your methods for responding to potential emotional stressors in the workplace, as identified from the Potential Emotional Stressors in Task 1.3. Confirmation of your methods can include but is not limited to the following discussion points:  Is the method of response to potential emotional stressors effective?  Will the method of response to potential emotional stressors need to be revised? b. Identify at least one method for responding to each identified potential emotional stressor in the workplace with assistance from your co- workers. Record the information in your Potential Emotional Stressors template. 5. Submit the completed Potential Emotional Stressors template to your assessor. The assessor is to complete the observation checklist for this task. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment– BSBPEF502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 23 of 38

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ASSESSMENT BOOKLET – BSBPEF502 Task 2 - Recognise and Address Emotional Intelligence of Others Task Overview This task will require you to recognise and address the emotional strengths and weaknesses of others. Specifically, you will be required to:  Interact with co-workers and observe their emotional states  Develop plans for identifying and responding appropriately to a range of emotional expressions  Apply techniques that indicate flexibility and adaptability in dealing with others in the workplace  Demonstrate consideration of the emotions of others when making decisions 1. Use the Team Emotional Intelligence Profile template as a guide to discuss their emotional responses to certain situations within the workplace. 2. Present a series of interactions or everyday scenarios and observe each co-worker and their emotional responses to these situations in the workplace. Document each co-worker’s interactions. Each co-worker must address all issues present in their interactions. Complete at least one profile for each co-worker observed. 3. Record the details of each emotional responses in the Team Emotional Intelligence Profile . The Team Emotional Intelligence Profile must contain the following information:  The emotion each co-worker expressed upon observation  Analyse each emotion through the following steps: o Identify at least one emotional cue that indicates the emotion your co-worker expressed. Emotional cues are verbal or non-verbal hints that indicate someone’s emotional state. These cues include but are not limited to:  Facial expressions  Body movements  Tone of voice Though your identified emotional expressions must differ, the emotions and cues you identify for each emotional expression can be similar. o Identify at least three emotional expressions Emotional expressions refer to how one outwardly communicates their emotional state. These expressions can be either verbal or non-verbal, e.g.  Crying  Pacing around a room  Venting to a co-worker Have each of your co-workers sign the profile you made for them to ensure that all assessments are accurate and appropriate. All signatures must be handwritten. 4. Secure proof of each interaction with each co-worker. This will be submitted as supplementary evidence at the end of this task. This can include but is not limited to the following:  Meeting minutes  Video recording  Email threads 5. Submit the following to your assessor:  Supplementary evidence of your interaction with each co-worker  At least two copies of the Team Emotional Intelligence Profile Scenarios to present to the co-worker for discussions ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment– BSBPEF502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 24 of 38

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ASSESSMENT BOOKLET – BSBPEF502 1. A very angry disgruntled client who wants to speak to the manager ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment– BSBPEF502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 25 of 38

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ASSESSMENT BOOKLET – BSBPEF502 2. A time-waster client who wants to chat continuously to you and will not allow you to carry on with work uninterrupted. 3. A co-worker calling in sick again at last minute 4. A lazy worker who refuses to and does not clean machinery properly after clients use. 5. The ‘big-spender’ client who wants to purchase everything 6. Quite times with the centre Team Emotional Intelligence Profile . Co- worker Name Assess ed by Date Observ ed Identified Emotion Emotional Cue Emotional Expression Signed by: Date Signed Task 2.2 Developing a Plan to Identify and Respond to a Range of Emotional Expressions 1. Based on the observed emotional expressions of your co-workers from their Team Emotional Intelligence Profiles in Task 2.1, create a plan to identify and respond to a range of emotional expressions. The plan must contain the following:  At least three emotional expressions observed from your co-workers in Task 2.1 For each emotional expression, identify the following based on the information gathered in your Team Emotional Intelligence Profiles from Task 2.1:  At least one method of identifying the specified emotional expression  At least one method of responding to the specified emotional expression For each method, you must include:  At least one expected outcome  Planned date of implementation Record all information in the Emotional Expression Plan found within this workbook. 2. Ensure to leave the following sections blank:  Actual Outcome ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment– BSBPEF502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 26 of 38

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ASSESSMENT BOOKLET – BSBPEF502  Actual Date of Implementation These sections will be completed in a succeeding task. You are not required to submit the Emotional Expression Plan in this task. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment– BSBPEF502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 27 of 38

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ASSESSMENT BOOKLET – BSBPEF502 Emotional Expression Method of Identifying Each Emotional Expression Expected Outcome Planned Date of Implementation Actual Outcome Actual Date of Implementa tion  Emotional Expression Method of Responding to Each Emotional Expression Expected Outcome Planned Date of Implementation Actual Outcome Actual Date of Implementa tion ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment– BSBPEF502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 28 of 38

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ASSESSMENT BOOKLET – BSBPEF502 ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment– BSBPEF502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 29 of 38

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ASSESSMENT BOOKLET – BSBPEF502 Task 3 Promote the Development of Emotional Intelligence in Others 1. Locate the following templates:  Reflective Journal Use this template to record your reflections 2. Review your partially completed Emotional Expression Plan from Task 2.2. Your plan will be used as basis for completing the Reflective journal in this task. 3. Reflect on the following identified methods from your Emotional Expression Plan:  Identifying emotional expression  Responding to emotional expression Identify: a. At least one technique that indicates flexibility in dealing with others in the workplace Flexibility refers to how willing you are to compromise with others to meet their needs and how this affects your ability to make decisions. b. At least one technique that indicates adaptability in dealing with others Adaptability refers to how well you adjust your response to how someone expresses their emotions and how this affects your ability to make decisions. c. At least two techniques that show consideration for the emotions of others when making decisions Techniques that show consideration for the emotions of others when making decisions can include but is not limited to the following:  Adjusting to the emotional responses of others when presenting a decision they may not like  Asking for others’ suggestions for alternative decisions 4. Record the following on your Emotional Expression Plan :  outcome you’d expect for each method found in the Emotional Expression Plan 5. Complete your Reflective Journal by identifying the following:  At least one instance where you would have applied a technique that indicates flexibility in dealing with others in the workplace  At least one instance where the you would have applied a technique that indicates adaptability in dealing with others in the workplace  At least two instances where the applied techniques show consideration for the emotions of others when making decisions The instances identified in your Reflective Journal must be based on each of your co-worker’s findings found in the Third-Party Report for each interaction you had. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment– BSBPEF502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 30 of 38

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ASSESSMENT BOOKLET – BSBPEF502 Detailed instructions are provided in the Reflective Journal . 6. Submit the following to your assessor:  Completed Emotional Expression Plan  Completed Reflective Journal ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment– BSBPEF502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 31 of 38

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ASSESSMENT BOOKLET – BSBPEF502 Emotional Expression Plan Completed by Date Completed Emotional Expression Method of Identifying a Range of Emotional Expressions Expected Outcome Planned Date of Implementation Actual Outcome Actual Date of Implementation ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment– BSBPEF502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 32 of 38

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ASSESSMENT BOOKLET – BSBPEF502 Reflective Journal Skill Requirement 1 Describe at least one instance where you applied a technique that indicates flexibility in dealing with others. Specify at least one technique used in the identified instance and briefly explain how the identified technique was applied. Instance Technique Used How the Technique was Applied This section is to be completed by the supervisor only. Date observed: Supervisor’s initials: Supervisor’s comments: Skill Requirement 2 ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment– BSBPEF502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 33 of 38

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ASSESSMENT BOOKLET – BSBPEF502 Describe at least one instance where you applied a technique that indicates adaptability in dealing with others. Specify at least one technique used in the identified instance and briefly explain how the identified technique was applied. Instance Technique Used How the Technique was Applied This section is to be completed by the supervisor only. Date observed: Supervisor’s initials: Supervisor’s comments: ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment– BSBPEF502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 34 of 38

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ASSESSMENT BOOKLET – BSBPEF502 Skill Requirement 3 Describe at least two instances where you applied techniques that showed consideration for the emotions of others when making decisions. Specify at least one technique applied for each identified instance and briefly explain how each identified technique was applied in their respective instances. Instance 1 Technique Used ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment– BSBPEF502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 35 of 38

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ASSESSMENT BOOKLET – BSBPEF502 How the Technique was Applied This section is to be completed by the supervisor only. Date observed: Supervisor’s initials: Supervisor’s comments: Instance 2 Technique Used How the Technique was Applied This section is to be completed by the supervisor only. Date observed: Supervisor’s initials: Supervisor’s comments: ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment– BSBPEF502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 36 of 38

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ASSESSMENT BOOKLET – BSBPEF502 Observation Checklist ☐ Task 1.4 Seeking Feedback to Identify and Confirm Methods of Responding to Potential Emotional Stressors in the Workplace ☐ Task 2.1 Assessing Emotional Expression of Co-Workers The following criteria listed are what the trainer and assessor is wanting to observe in this assessment task when learners are participating in oral communications and demonstrating skills relating to the assessment tasks being completed. Did the student: Satisfactory Not satisfactory 1. Prepare for the communication by presenting information logically and rationally, referring to prepared documentation and resources as required 2 Demonstrate knowledge of the subject requirements and was able to verbalise and demonstrate the required documents/knowledge and skill needed as a source to assist in carrying out their work obligations 3 Communicate clearly and concisely their ideas and relevant information 4 Actively participate in discussions, and speak using industry terminology - ask questions and wait and confirm answers given 5 Use active listening skills, positive body language, display a professional attitude, and articulate their knowledge on the subject discussed 6 Seek approval where necessary and appropriate, partake in or deliver additional information and requirements as part of the assessment task 7 Wrap up and conclude the communication, thank participants, and end discussions 8 Resolve any areas of confusion or misunderstanding, avoiding conflict and miscommunication Assessor feedback Assessor Name Assessor Signature: Video evidence submitted. ☐ Task 1.4 Seeking Feedback to Identify and Confirm Methods of Responding to Potential Emotional Stressors in the Workplace ☐ Task 2.1 Assessing Emotional Expression of Co-Workers ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBPEF502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 37 of 38

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ASSESSMENT BOOKLET – BSBPEF502 Assessment Task 2: Simulated Workplace Project Did the student complete: Satisfactory Not satisfactory Not Present 1. Task 1 Identify Impact of Own Emotions on Others in the Workplace  Task 1.1 Evaluation Criteria  Task 1.2 Evaluation Criteria and Emotional Assessment  Task 1.3 Potential Emotional Stressors  Task 1.4 Observation checklist 2 Task 2. Recognise and Address Emotional Intelligence of Others  Task 2.1 Team Emotional Intelligence Profile  Task 2.2: Emotional Expression Plan 3 Task 3 Promote the Development of Emotional Intelligence in Others  Task 3.1 Emotional Expression Plan  Task 3.2 Reflective journal answers Assessor feedback Assessor Name Assessor Signature: Overall unit outcome  Competent (C)  Not Yet Competent (NYC) ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBPEF502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 38 of 38

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TRG-DOC-09 Student Assessment BSBPEF502 v1.2

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