TRG-DOC-09 Student Assessment BSBCRT511 v1.2

ASSESSMENT BOOKLET – BSBCRT511 ASSESSMENT RECORD OF OUTCOME Student Name Student ID Course Name Trainer/Assessor Name: Unit code & Title BSBCRT511 - Develop critical thinking in others (Release 1) Intake/Batch STUDENT DECLARATION I HEREBY DECLARE THAT this is my (please tick) ☐ 1 st Submission ☐ 1 ST re-Submission ☐ 2 nd re-Submission ☐ Reassessment  I declare that all the assessment parts completed for this unit are my own work.  To the best of my belief, no part of this assessment has been copied from any other student’s work or from any other source except where acknowledgement is made in the text.  No part of this assessment has been written for me by any other person except where such collaboration has been authorised by the assessor concerned and where acknowledgement is made in the text.  No part of this assessment has been previously submitted as an assessable item, except were authorised by the trainer concerned and where acknowledgement is made in the text.  I understand that if I breach the policy, disciplinary action can be against me.  I am aware of the reassessment options and right to appeals.  I have retained a copy of this assessment. Student Signature Submission Date / / RECORD OF ASSESSMENT OUTCOME (Assessor use ONLY) RESULT S: Satisfactory NS: Not Satisfactory NA: Not Assessed Assessment 1 Written Question answers ☐ S ☐ NS ☐ NA Assessment 2 Workplace Project {No. of Tasks: 04} ☐ S ☐ NS ☐ NA Task 1 - Assess the Individual and Team Critical and Creative Thinking Skills ☐ S ☐ NS ☐ NA Task 2 - Establish an Environment that Supports Critical and Creative Thinking ☐ S ☐ NS ☐ NA Task 3 - Facilitate Opportunities for Application of Critical and Creative Thinking ☐ S ☐ NS ☐ NA ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment BSBTWK502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 3 of 79

ASSESSMENT BOOKLET – BSBCRT511 paraphrase, you must cite the source of the ideas - Summarise another person’s ideas – a short summary of the original text, including only the main points of the original author’s ideas or argument. To avoid plagiarism, you must cite the source whenever you summarise another person’s work. - Tables, figures, graphs, diagrams or images obtained from any source – you must acknowledge the original source of all tables, figures, graphs, diagrams or images. - Information obtained from lectures and personal communication –you must acknowledge the source of the information. 5) Competency depends on consistently demonstrating the skills, attitudes and knowledge that enable you to complete workplace tasks confidently in a variety of situations. 6) If you have any difficulties in understanding any of these forms or instructions, please speak to your trainer/ assessor. 7) You must record your handwritten/ typed responses in the assessment pack. You can attach additional pages if required. 8) You must read and complete the Assessment Cover sheet. 9) Your assessor will: O complete the Assessment Task Outcome Record for each assessment task O provide you with feedback for all assessment tasks O mark the assessment task as satisfactory or unsatisfactory O sign the Assessment Task Outcome Record How to submit your assessment s When you have completed each assessment, you will need to submit it to your assessor. Instructions about submission are at the beginning of each assessment task. Make sure you photocopy your written activities before you submit them – your assessor will put the documents you submit into your student file. Assessment Task Cover Sheet At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet. Please fill it in for each task, making sure you sign the student declaration. Your assessor will give you feedback about how well you went in each task and will write this on the back of the Task Cover Sheet. Assessment outcomes The submitted assessment will be marked/assessed within 14 days. The student will be given the result within 14 days. Once the student has satisfactorily completed the required assessments for a unit of competency, he/she will receive an outcome of C (Competent) or otherwise NYC (Not Yet Competent) in which case the student is entitled to apply for a resubmission of the assessment. Reasonable adjustment s According to AIBL’s policy, assessment processes and techniques, the assessment tool should consider the language, literacy and numeracy capacity of the student in relation to the competency assessed. If you are unable to complete the assessment in this format, you must inform your assessor and they may arrange for you to take the assessment in an alternative format. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment BSBTWK502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 6 of 79

ASSESSMENT BOOKLET – BSBCRT511 Assessment 1 – Short Answer Questions Assessment summary You are required to answer all the written questions in this assessment. Resources and equipment required to complete this assessment • Access to textbooks and other learning materials. • Access to a computer, printer, Internet and email software (if required). When and where should the assessment be completed • This assessment may be done in your own time as homework, or you may be given time to do this task in class (where applicable). • Your assessor will provide you with the due date for this assessment. What needs to be submitted Your answers to each question in this assessment along with references. Instructions • This is an open book test – you can use your textbook/learning materials as reference. • You must answer all questions in this assessment correctly. • You must answer the questions by typing your answers in Microsoft Word and converting it into a pdf. • Please include the following details in the header section of each page of your assessment document: o Student Name and ID o Course Code and title o Unit Code and title o Trainer and assessor name o Page numbers • You are required to submit your assessment on the LMS (Moodle). No submissions will be accepted via emails. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment BSBTWK502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 9 of 79

ASSESSMENT BOOKLET – BSBCRT511 ☐ ☐ c. Identify one reason why the trainer does a follow-up. ☐ ☐ 6. Answer the guide questions below about Bounce Fitness’s Personal Development Procedure. Access the link below to answer the guide questions. Personal Development Procedure https://bouncefitness.precisiongroup.com.au/policies-and-procedures/human-resource/ a. Describe the appraisal process. S NS ☐ ☐ b. Briefly explain the training courses available for personal and managerial skills. ☐ ☐ c. Identify how employees can participate in an external course of study. ☐ ☐ 7. Briefly describe how each learning environment listed below may be used in an organisation. Learning Environment Description S NS Classroom Learning ☐ ☐ ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment BSBTWK502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 12 of 79

ASSESSMENT BOOKLET – BSBCRT511 Likelihood of bias Based on your evaluation, is this source reliable or not? Tick Yes or No. þ YES o NO Explain why or why not: 12. Access Bounce Fitness’ Bomb Threat Procedures in the Emergency Evacuation Plan and Implementation Procedures in the link below. Complete the table in the following page: a. Identify one source that can provide additional information related to the bomb threat procedure. b. Record the source of your information. c. Answer the questions that follow to assess the reliability of your source. Emergency Evacuation Plan and Implementation Procedures https://bouncefitness.precisiongroup.com.au/policies-and-procedures/whs-and- emergency/ S NS ☐ ☐ Criteria Explanation Accuracy Authority Audience Relevance ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment BSBTWK502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 15 of 79

ASSESSMENT BOOKLET – BSBCRT511 b. Brainstorm for solutions ☐ ☐ 15. Complete the tables below: a. Critical Thinking  Briefly explain an action that you can do in the workplace that will help an employee develop the critical thinking skills listed below. b. Creative Thinking Skills Briefly explain an action that you can do in the workplace that will help an employee develop the creative thinking skills listed below. A. Critical Thinking Critical Thinking Skill Brief Explanation of an Action in the Workplace That Will Help Develop Each Critical Thinking Skill S N S a. Research ☐ ☐ b. Avoid Assumptions ☐ ☐ B. Creative Thinking Creative Thinking Skill Brief Explanation of an Action in the Workplace That Will Help Develop Each Creative Thinking Skill S N S a. Imagine Possibilities ☐ ☐ b. Open- mindedness ☐ ☐ ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment BSBTWK502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 18 of 79

ASSESSMENT BOOKLET – BSBCRT511 Assessment 2 – Coversheet Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept a copy of your work. Student and Submission Details Student Name Student ID Unit Code and Name BSBPMG540 Manage project integration Date of submissio n 00/00/0000 STUDENT DECLARATION I declare that. a. This assessment is my own work. b. None of this work has been completed by any other person. c. I have not cheated or plagiarized the work or colluded with any other student/s. d. I have correctly referenced all resources and reference texts throughout these assessment tasks. e. I understand that if I am found to be in breach of policy, disciplinary action may be taken against me. Student Signature: Assessor to complete Assessment 2 Assessment Result Date Type Of Submission Assessment 2 (Workplace project) □ S (Satisfactory) □ NYS (Not Yet Satisfactory) □ DNS (Did Not Submit) 00/00/000 0 ☐ First submission ☐ First re-submission ☐ Second re-submission Assessor feedback Assessor Name Assessor Signature: ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment BSBTWK502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 21 of 79

ASSESSMENT BOOKLET – BSBCRT511 Assessment 2 – Simulated Workplace assessment Instructions to student: Assessment summary You are required to address all the tasks for this project. This assessment contains four (4) projects tasks. Task 1 Assess the Individual and Team Critical and Creative Thinking Skills Task 2 Establish an Environment that Supports Critical and Creative Thinking Task 3 Facilitate Opportunities for Application of Critical and Creative Thinking Task 4 Improve Critical and Creative Thinking Practices Resources and equipment required to complete this assessment A workplace that will allow you access to: • Workplace documentation • Documents related to the team’s task o Project Plans o Policies and Procedures • Organisational business objectives • Workplace documents containing organisational protocols to follow when conducting consultations • Resources required for delivering formal learning opportunities • An opportunity for your team to undertake a task during the period of this assessment When and where should the assessment be completed • This assessment task is to be conducted in a simulated work environment or an environment that will replicate the workplace. • If the student has employment and wishes to complete this assessment in their actual workplace, discussions must be had with the assessor prior to submission. • This assessment may have components to be completed in your own time as homework, or additional time may be given in class time (where applicable). • Your assessor will provide you with the due date for this assessment. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment BSBTWK502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 22 of 79

ASSESSMENT BOOKLET – BSBCRT511 What needs to be submitted Each of the following needs to be submitted/presented: ☐ Task 1 Assess the Individual and Team Critical and Creative Thinking Skills ☐ Task 2 Establish an Environment that Supports Critical and Creative Thinking ☐ Task 3 Facilitate Opportunities for Application of Critical and Creative Thinking ☐ Task 4 Improve Critical and Creative Thinking Practices The assessor may also undertake observations throughout the assessment process as required. See each task instruction Instructions • You must address each part of this assessment. • Please include the following details in the header section of each page of your assessment(s) document: o Student Name and ID o Course Code and title o Unit Code and title o Trainer and assessor name o Page numbers o Task number • You are required to submit the entirety of your assessment on the LMS (Moodle). No submissions will be accepted via emails. This assessment includes detailed scenarios and simulated environments, providing all necessary information required to complete relevant tasks and activities, based on the simulated business, Bounce Fitness < http://bouncefitness.precisiongroup.com.au/ >. This will not require you to access a real workplace, however, some tasks to be completed are similar to those typically done in a real workplace. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment BSBTWK502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 23 of 79

ASSESSMENT BOOKLET – BSBCRT511 Bounce Fitness Scenario Bounce Fitness is a simulated business created for the purpose of assessments in the Vocational Education and Training (VET) system. Students are required to apply the tasks to Bounce Fitness (The fictious workplace organisation) Log into the Bounce Fitness portal. The simulated business, Bounce Fitness, can be accessed by going to http://bouncefitness.precisiongroup.com.au . Login to Bounce Fitness using the username and password provided by Albright. This assessment includes detailed scenarios and simulated environments, providing all necessary information required to complete relevant tasks and activities, based on the simulated business, Bounce Fitness < http://bouncefitness.precisiongroup.com.au/ >. This will not require you to access a real workplace, however, some tasks to be completed are similar to those typically done in a real workplace. This project will require you to Develop critical thinking in others . The project is divided into four (4) tasks: ☐ Task 1 Assess the Individual and Team Critical and Creative Thinking Skills ☐ Task 2 Establish an Environment that Supports Critical and Creative Thinking ☐ Task 3 Facilitate Opportunities for Application of Critical and Creative Thinking ☐ Task 4 Improve Critical and Creative Thinking Practices This part of the project requires you to identify knowledge gaps within teams and individuals and facilitate learning opportunities to address these gaps. Specifically, you are required to: i. Research models of critical and creative thinking ii. Develop questions to identify individual and team knowledge gaps. iii. Facilitate formal and informal learning opportunities for addressing identified gaps. iv. Articulate key features of critical and creative thinking concepts to relevant personnel v. Collect feedback from individuals and teams on critical and creative thinking opportunities. Read the case study on Bounce Fitness and complete the tasks below. You are the centre manager for Bounce Fitness Cairns. There are two teams of fitness trainers that directly report to you, Team A and Team B, with two members in each team. As the centre manager, you are in charge of overseeing this branch’s performance, including the performance of all its employees. Fitness trainers of Team A handle one-on-one classes with their clients. The special feature of these classes is that each training plan is catered specifically to each client’s needs and capabilities. These trainers are in charge of creating training plans that are appropriate for each of their clients. They also keep track of their clients’ fitness records which helps them adjust training plans depending on their clients’ progress. Fitness trainers of Team B handle the different fitness classes that Bounce Fitness. Each class has an attendance of 10 to 25 clients. As part of handling group classes, Team B fitness trainers must be knowledgeable on proper exercise and nutrition should their clients ask them for advice. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment BSBTWK502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 24 of 79

ASSESSMENT BOOKLET – BSBCRT511 To help improve your employees’ performance, you decide to see how well members of each team know their tasks. Based on your findings, you intend to organise learning opportunities to help the fitness trainers perform better. Task 1.1 Research on Critical and Creative Thinking Models a. Conduct research on information about critical and creative thinking. Record your responses in the Critical and Creative Thinking Research Form provided within this workbook. Complete the following sections of the form with the information you have researched: a. Models i. Identify two models: 1. At least one model of critical thinking 2. At least one model of creative thinking ii. Define critical or creative thinking according to the model. iii. Briefly explain how each model can be applied to a workplace setting. Brief explanation of how the model might be used in any workplace setting. Briefly explain how each concept can be applied to a workplace setting. b. Source Log List at least three sources used to complete this research task. You can list either print sources or online sources.  For print sources, record the title and author of the source.  For online sources, record the title and link to the webpage. Where possible, information researched and identified for this task must be relevant to a workplace. Submit the completed Critical and Creative Thinking Research Form templates to your assessor. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-09 Student Assessment BSBTWK502 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 25 of 79

ASSESSMENT BOOKLET – BSBCRT511 Critical and Creative Thinking Research Form Learner Name: Workplace/ Organisation: Date I. Critical Thinking A. Model Name of Model: Definition of Critical Thinking According to the Model Application of Model to Workplace Setting: B. Concepts Concept Definition of Concept Characteristic Application to Workplace Setting ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 26 of 79

ASSESSMENT BOOKLET – BSBCRT511 C. Approaches Approach Definition Application to Workplace Setting II. Creative Thinking A. Model Name of Model: Definition of Creative Thinking According to the Model Application of Model to Workplace Setting: B. Concepts Concept Meaning of Concept Characteristic Application to Workplace Setting ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 27 of 79

ASSESSMENT BOOKLET – BSBCRT511 C. Approaches Approach Definition Application to Workplace Setting III. Source Log 1. 2. 3. 4. 5. 6. 7. 8. Add more rows as needed Task 1.2 Develop Questions About Team Knowledge 1. Access and review the document from the link below: Fitness Trainer Tasks Guidelines https://bouncefitness.precisiongroup.com.au/supplementary-files/critical-thinking-problem- solving-bsbcrt511/ Each team has a corresponding task with guidelines found in the following sections of the document: a. Team A’s task is based on Developing a Personal Fitness Plan section b. Team B’s task is based on Giving Advice on Proper Nutrition section 2. Locate the Questions Log template provided. Use the Questions Log to develop questions that will assist in identifying the knowledge gaps of each team in line with their corresponding tasks. Questions to be developed for each team must be based on their corresponding tasks outlined in the Fitness Trainer Tasks Guidelines . Questions must ask about how, what, why, when, and where. (e.g., When are pre-screening tests done? What can be tracked by using the records from a fitness test?) 3. Complete two Questions Logs – one for each team that you will work with. For each Questions Log : a. Develop at least one set of questions for each team to answer as a group.  Write at least five to seven questions about the team’s task.  Write the benchmark answer next to each question created. Write these under the Questions for the Team section of the Questions Log . b. Develop at least one set of questions for at least one individual team member from each team to answer For the purpose of this assessment, this is the team member with the least experience. You ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 28 of 79

ASSESSMENT BOOKLET – BSBCRT511 may refer to the character brief in Task 1.3 of this assessment for guidance .  Write at least five to seven questions about the team’s task. Questions developed for the selected individual must differ from the questions developed for the team. However, these must correspond to the Fitness Trainer Tasks Guidelines.  Write the benchmark answer next to each question created. Write these under the Questions for the Individual Team Member section of the Questions Log . 4. Leave the following columns in the template blank:  Answered Correctly  Comments/Remarks These will be completed in Task 1.3 of the assessment. Submit two partially completed Question Logs to your assessor. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 29 of 79

ASSESSMENT BOOKLET – BSBCRT511 Task 1.3 Meeting with Teams to Identify Knowledge Gaps 1. Conduct two separate meetings with Team A and Team B to identify their knowledge gaps: a. One meeting must be with all members present for each team b. One meeting must be with the selected individual member from each team 2. Enlist the assistance of at least four volunteers to undertake the role of the members of Team A and Team B. Each team must have at least two members. Discuss with your volunteers the roles they will undertake. Ensure that they are able to participate throughout the end of this Practical Assessment. 3. Access the following documents from the link provided below: a. Meeting with Team A Character Brief b. Meeting with Team B Character Brief https://bouncefitness.precisiongroup.com.au/supplementary-files/critical-thinking-problem- solving-bsbcrt511/ Review these character briefs with your volunteers to understand the roles they will undertake for the meeting. 4. Locate the Observation Form provided within this workbook. The Observation Form outlines all the skills you need to demonstrate in this task. Review the document to ensure the demonstration of the skills specified during each meeting with all team members from each team present. 5. Review the instructions here and the skills outlined in the Observation Form . Arrange a time with your assessor to observe you in conducting each separate meeting with all team members present for each team . Provide your assessor with two copies of the Observation Form . Discuss all requirements of the task with your assessor and prepare these before the team meeting. Your assessor must complete two Observation Forms – one for each team meeting observed. If direct observation is not possible, record the role play activity in a video. Ensure to obtain permission first from persons involved before doing so. 6. Conduct the meetings for each team. a. Hold the first meeting with all team members from each team present. During each meeting, you must:  Ask the team members the questions you developed in the Questions Developed for the Team section of the Questions Log from Task 1.2.  If the team is able to correctly answer the question, tick the box in the Answered Correctly column. If not, leave it blank.  Write specific comments on questions that team is unable to answer correctly in the Comments/Remarks column. b. Hold the second meeting with Fitness Trainer 2 of each team. During each meeting, you must:  Ask the team member the questions you developed in the Questions for the Individual Team Member section of the Questions Log from Task 1.2.  If the team member is able to correctly answer the question, tick the box in the Answered Correctly column. If not, leave it blank.  Write specific comments on questions that team member is unable to answer correctly in the Comments/Remarks column. Comments or remarks recorded for each question answered incorrectly will assist you in completing Task 1.4 7. Submit the following to your assessor:  Two completed Questions Logs – one for each team Keep a copy of the two completed Questions Logs to be used in Task 1.4.  Video recordings of each team meeting conducted (ONLY if assessor is not available for direct observation) Conduct the meetings. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 30 of 79

ASSESSMENT BOOKLET – BSBCRT511 a. Hold the first meeting with all team members present. During each meeting, you must: a. Ask the team members the questions you developed in the Questions Developed for the Team section of the Questions Log from Task 1.2. b. If the team can correctly answer the question, tick the box in the Answered Correctly column. If not, leave it blank. c. Write specific comments on questions that team is unable to answer correctly in the Comments/Remarks column. b. Hold the second meeting with the individual character selected from the Team. During each meeting, you must: i. Ask the team member the questions you developed in the Questions for the Individual Team Member section of the Questions Log from Task 1.2. ii. If the team member can correctly answer the question, tick the box in the Answered Correctly column. If not, leave it blank. iii. Write specific comments on questions that team member is unable to answer correctly in the Comments/Remarks column. Comments or remarks recorded for each question answered incorrectly will assist you in completing Task 1.4 Submit the following to your assessor:  Two completed Questions Logs – one for the team and one for the individual Keep a copy of the two completed Questions Logs to be used in Task 1.4.  Video recordings of each team meeting conducted (ONLY if assessor is not available for direct observation) ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 31 of 79

ASSESSMENT BOOKLET – BSBCRT511 Questions Log Completed By: Workplace/ Organisation: Date: Team Questions for the Team Question Benchmark Answer Answered Correctly? If yes tick the box. If not, leave blank. Comments/Remarks 1. 2. 3. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 32 of 79

ASSESSMENT BOOKLET – BSBCRT511 4. 5. Add additional rows as needed. Questions for Individual Team Member Question Benchmark Answer Answered Correctly? If yes tick the box. If not, leave blank. Comments/Remarks 1. 2. 3. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 33 of 79

ASSESSMENT BOOKLET – BSBCRT511 4. 5. Add additional rows as needed. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 34 of 79

ASSESSMENT BOOKLET – BSBCRT511 Task 1.4 Create a Learning Plan 1. Review each team’s and individuals’ responses in the completed Questions Log from Task 1.3. 2. Access the Learning Plan templates located within this workbook. Complete one Learning Plan for each team. For each Learning Plan , you must: a. Review the team’s responses from the completed Questions Log from Task 1.3. Based on the results of each discussion from Task 1.3, identify the following for each section of the Learning Plan :  Team section: o At least one knowledge gap that can be addressed by a formal learning opportunity. Formal learning opportunities occur in structured and organised environments such as classrooms. The learning content is also already pre-determined. o At least one knowledge gap that can be addressed by an informal learning opportunity. Informal learning opportunities occur in settings that are not structured and organised. o Identify the specific learning opportunities you intend to facilitate for each team to address each identified knowledge gap. Ensure that there is:  At least one formal learning opportunity These can include:  Conducting workshops  Conducting training sessions  At least one informal learning opportunity These can include:  Conducting consultations  Watching tutorial videos  Participating in forums ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 35 of 79

ASSESSMENT BOOKLET – BSBCRT511 o Select a date when you plan to facilitate the learning opportunity. o Identify your expected learning outcomes after each learning opportunity has been facilitated.  Individual section o Identify at least one knowledge gap based on their incorrect answers. o Determine if the knowledge gap will be addressed by either a formal or informal learning opportunity. o Identify the specific learning opportunity you intend to facilitate to address the knowledge gap. The specific learning opportunity must correspond with your response of whether it will be a formal or informal learning opportunity. o Select a date when you plan to facilitate the learning opportunity. o Identify your expected learning outcomes after each learning opportunity has been facilitated. 3. Leave the following sections of the template blank:  Date Implemented  Actual Outcome  Assessor’s Signature  Assessor’s Declaration These columns will be completed after the learning opportunities are implemented in the later tasks. 4. Submit two partially completed Learning Plans , one for each team, to your assessor. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 36 of 79

ASSESSMENT BOOKLET – BSBCRT511 Learning Plan Completed By: Workplace/ Organisation: Date: Team Team Knowledge Gap Type of Learning Opportunity Learning Opportunit y Planned Implementati on Date Expected Learning Outcome Date Implemented Actual Outcome Assessor’ s Signatur e ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 37 of 79

ASSESSMENT BOOKLET – BSBCRT511 Individual Knowledge Gap Type of Learning Opportunity Learning Opportunity Planned Implementati on Date Expected Learning Outcome Date implemente d Actual Outcome Assessor’ s Signature 1. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 38 of 79

ASSESSMENT BOOKLET – BSBCRT511 Task 1.5 Facilitate Formal Learning Opportunities 1. Review the knowledge gaps to be addressed by a formal learning opportunity from the partially completed Learning Plans from Task 1.4. 2. Locate the Session Plan template provided within this workbook. Complete one Session Plan for each formal learning opportunity you will facilitate. Each Session Plan must include the following: a. Date Identify when you completed the Session Plan b. Session Title Identify the title of your session. Session Title must correspond to what you intend to address in each session. c. Session Length Identify the target overall duration of the session to be facilitated. d. Participants Identify the participants of each formal learning opportunity you will facilitate. e. Knowledge Gap Identify at least one knowledge gap that you aim to address for each formal learning opportunity based on your responses in the Learning Plan from Task 1.4. f. Learning Objective Identify at least one learning objective for each formal learning opportunity. Learning Objectives are your purpose for facilitating the formal learning session. g. Introduction  Grab Attention Identify at least one activity you intend to conduct to begin the session. These can be activities that allow all participants to get to know each other as well as yourself.  Learning Outcome Identify at least one task or activity that the participants should be able to do at the end of each formal learning opportunity.  Check Prior Knowledge Identify at least one activity to determine how much the participants already know about the topic of the session. h. Body  Content Outline ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 39 of 79

ASSESSMENT BOOKLET – BSBCRT511 Outline the planned content for the session. This will include all the topics you intend to discuss during the session. Content outline in this section must include: o All topics to be discussed to address knowledge gap identified for each formal learning opportunity. o The following topics from Task 1.1:  At least two critical thinking concepts  At least two creative thinking concepts  Application of critical thinking to workplace setting  Application of creative thinking to workplace setting Application of both critical and creative thinking must be contextualised to the context of the session (e.g., how to apply critical thinking to conducting pre-screening)  Assessment Identify at least one activity you plan to conduct during the session to check on the participants’ learning. This can include: o A short paper-and-pencil test o An identification game i. Conclusion  Summarise Outline three to five key points you included in your discussion based on your outline in the Content Outline section. Identify the time frames you intend to allocate for each section. The total time for all the time frames for each section should be the same as the amount of time you identified for the Session Length. 3. Locate the Observation Form provided within this workbook. The Observation Form outlines all the skills you need to demonstrate in this task. Review the document to ensure the demonstration of the skills specified during each formal learning opportunity. 4. Review the instructions here and the skills outlined in the Observation Form . Arrange a time with your assessor to observe you in conducting each formal learning opportunity. Provide them with one copy of the Observation Form for each formal learning opportunity to be facilitated. Your assessor must complete one Observation Form for each formal learning opportunity conducted. If direct observation is not possible, record the role play activity in a video. Ensure to obtain permission first from persons involved before doing so. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 40 of 79

ASSESSMENT BOOKLET – BSBCRT511 5. Prepare for each formal learning opportunity you intend to conduct. This includes preparing any additional material you intend to use (e.g., charts or diagrams) or creating resources (e.g., PowerPoint presentation) that will be used during each formal learning opportunity to be conducted. 6. Arrange a time with each team and selected individual team member to facilitate the formal learning opportunity. 7. Facilitate the formal learning opportunities. During each formal learning opportunity, you must: a. Locate the Attendance Sheet provided within this workbook. You must have one copy for each formal learning session. Have your participants sign the attendance sheet to confirm their attendance. They must include their handwritten signature. b. Access the Session Plan you completed for each formal learning opportunity. Facilitate each formal learning opportunity following the Session Plan you prepared. c. Ask each participant questions throughout the session to gauge their learning 8. After conducting each formal learning session, access the partially completed Learning Plans from Task 1.4. Complete the following sections on each Learning Plan : a. Date Implemented Record the actual date each formal learning opportunity was conducted. b. Actual Outcome Briefly explain if the participants for each formal learning opportunity were able to successfully learn knowledge presented during each session. You may refer to the outcome of the ‘Assessment’ section of your Session Plan for your reference. 9. Have your assessor sign the Assessor’s signature column in each Learning Plan for each formal learning opportunity conducted. This is to confirm that you facilitated each formal learning opportunity based on your responses in each Learning Plan . Assessor’s signature must be handwritten. Your assessor will complete the Assessor’s Declaration Form in Task 1.6. Do not submit the Learning Plans yet. You will submit the completed Learning Plans after completing Task 1.6. 10. Submit the following documents to your assessor:  Accomplished Session Plans for each formal learning opportunity facilitated.  Completed Attendance Sheets for each formal learning opportunity facilitated. Number of submissions for the Session Plan and Attendance Sheet must correspond to the number of formal learning opportunities ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 41 of 79

ASSESSMENT BOOKLET – BSBCRT511 conducted as identified in each of your Learning Plans . However, at least one Session Plan and at least one Attendance Sheet must be submitted for each team.  Video recording of each formal learning opportunity conducted (ONLY if assessor is not available for direct observation) ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 42 of 79

ASSESSMENT BOOKLET – BSBCRT511 Session Plan Name: Date: Session Title: Session Length: Identify target overall duration of the session Participants: Knowledge Gap: Learning Objective: Introduction Time Grab Attention Identify an activity that will help participants get to know everyone in the learning opportunity Learning Outcome Check Prior Knowledge Identify at least one activity to determine how much participants already know about the topic of the session ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 43 of 79

ASSESSMENT BOOKLET – BSBCRT511 Body Time Content Outline Outline here the planned content of the session Assessment Outline all activities to be conducted to check what the participants have learned during the session Conclusion Time Summarise Outline at least three to five key points of your discussion. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 44 of 79

ASSESSMENT BOOKLET – BSBCRT511 Attendance Sheet Learner Name: Workplace/ Organisation: Session Title: Team: Date of Learning Session: Name Handwritten Signature ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 45 of 79

ASSESSMENT BOOKLET – BSBCRT511 Learning Plan Completed By: Workplace/ Organisation: Date: Team: Team Knowledge Gap Type of Learning Opportunity Learning Opportunity Planned Implementati on Date Expected Learning Outcome Date Implement ed Actual Outcome Assessor’s Signature 1. 2. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 46 of 79

ASSESSMENT BOOKLET – BSBCRT511 Individual Knowledge Gap Type of Learning Opportunity Learning Opportunity Planned Implementati on Date Expected Learning Outcome Date implement ed Actual Outcome Assessor’s Signature 1. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 47 of 79

ASSESSMENT BOOKLET – BSBCRT511 Task 1.6 Facilitate Informal Learning Opportunities 1. Review the knowledge gaps to be addressed by an informal learning opportunity from the partially completed Learning Plans from Task 1.4. 2. Arrange a time with each team and the selected individual team member to facilitate the informal learning opportunity. 3. Facilitate the informal learning opportunities identified in each of the Learning Plans . For each informal learning opportunity, you must: a. Brief participants about the informal learning opportunity.  Discuss with each team and/or individual they can expect to happen during each informal learning opportunity.  Discuss each knowledge gap that will be addressed in each informal learning opportunity with each of the teams and/or individual team member. b. Address the knowledge gaps by providing information the participants are expected to learn by the end of the informal learning opportunity: This can include, but are not limited to, the following:  Providing detailed instructions to help the participants better perform their tasks after the learning opportunity.  Defining terms and providing detailed explanations  Giving additional resources participants can access to gather more information You must submit supplementary evidence of facilitating each informal learning opportunity. Supplementary evidence to be submitted must show that the learning opportunity has been facilitated. It must include:  Details about the knowledge gaps  How the learning opportunity addressed each knowledge gap Evidence will vary depending on the specific informal learning opportunity conducted, and can include, but are not limited to the following:  Meeting minutes  Discussion notes 4. After conducting each informal learning opportunity, access the partially completed Learner Plans from Task 1.4. Complete the following sections on each Learning Plan : a. Date Implemented Record the actual date each informal learning opportunity was conducted. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 48 of 79

ASSESSMENT BOOKLET – BSBCRT511 b. Actual Outcome Briefly explain if the participants for each informal learning opportunity were able to successfully learn knowledge presented during each session. 5. Submit the following to your assessor: You must submit at least one copy of the following documents for each informal learning opportunity facilitated in this task.  Supplementary evidence for each informal learning opportunity conducted.  Two completed Learning Plans  Video recording of informal learning opportunities (ONLY if assessor is not available for direct observation) ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 49 of 79

ASSESSMENT BOOKLET – BSBCRT511 Sample Supplementary Evidence: Meeting Minutes Date: Time: Location: Purpose of the meeting Facilitator Notetaker Attendees Please sign beside your name after the meeting.  Agenda Item 1 Brief about the Informal Learning Opportunity Discussion Agenda Item 2 Address the Knowledge Gaps Discussion ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 50 of 79

ASSESSMENT BOOKLET – BSBCRT511 Task 1.7 Collect Feedback on Learning Opportunities 1. To complete this task, you must conduct two separate meetings with Team A and Team B. 2. Locate the Observation Form provided within this workbook. The Observation Form outlines all the skills you need to demonstrate in this task. Review the document to ensure the demonstration of the skills specified during each meeting. 3. Review the instructions here and the skills outlined in the Observation Form. Arrange a time with your assessor to observe you in conducting each meeting. Provide two copies of the Observation Form . Your assessor must complete one Observation Form for each meeting conducted. If direct observation is not possible, record the role play activity in a video. Ensure to obtain permission first from persons involved before doing so. 4. Arrange a time to meet with each of the two teams to collect feedback on the learning opportunities facilitated. 5. Access the Meeting Minutes template provided within this workbook. You will record your discussion with each team here. 6. Conduct the meeting for each team to gather their feedback on each of the learning opportunities facilitated. a. Formal learning opportunity conducted in Task 1.5 b. Informal learning opportunity conducted in Task 1.6 Discussion points include, but are not limited to, the following:  Identify what they liked about the learning opportunities.  Identify what they did not like about the learning opportunities.  Discuss whether they think the learning opportunities were facilitated well or not. Record the result of your discussion in the Meeting Minutes . 7. Have each attendee sign beside their name in each Meeting Minutes after each meeting. All signatures must be handwritten. 8. Submit two completed Meeting Minutes to your assessor. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 51 of 79

ASSESSMENT BOOKLET – BSBCRT511 Part 2. Establish an Environment That Supports Critical and Creative Thinking Task Overview This part of the project requires you to establish an environment that support critical and creative thinking. Specifically, you are required to:  Analyse current organisational systems to identify gaps and barriers to critical thinking.  Develop processes that create a safe environment for critical and creative thinking approaches. Resources Required: To complete this project, you will need access to the following:  A simulated workplace environment that will allow you access to: o Organisational documents relevant to:  Performance Management System  Customer Relations Management System ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 52 of 79

ASSESSMENT BOOKLET – BSBCRT511 Part 2 Case Study Overview Bounce Fitness Systems You’ve reviewed that the task of each team allows them to practice their critical and creative thinking skills. You want to ensure that these skills are supported by the current systems Bounce Fitness has in place. You are aware that most of Bounce Fitness’s systems have not been reviewed or updated for a while now. You decide that this would be a good time to look over the systems and check for necessary changes or updates to make to improve Bounce Fitness’s processes. You choose two systems to review that would be applicable to both your teams: The first system is the Performance Management System. Bounce Fitness’ performance management system puts into place an annual review for all employees. The organisation uses a forced ranking system for its employees. In this system, there is a set percentage that tells how many employees can be classified for each group. Each employee’s performance is reviewed against their key performance indicators (KPIs). These KPI differ per employee, depending on their role and responsibilities. The second system is the Customer Relations Management System. This system contains a process to handle client complaints. Clients are encouraged to fill out a complaint form for documentation. These forms are then forwarded to the concerned department to be resolved. If clients are becoming emotional enough that they might be disrupting others, employees may offer the client with a $10.00 gift card to Bounce Fitness services as an apology for the inconvenience. Bounce Fitness employees are also encouraged to recommend the product or service of the month to their clients. This is to introduce them to new products and services that the clients might be interested in. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 53 of 79

ASSESSMENT BOOKLET – BSBCRT511 Task 2.1 Analyse Organisational Systems 1. Access and review the following documents from the links provided to complete this task:  Business Objectives and KPIs https://bouncefitness.precisiongroup.com.au/infrastructure/business- strategy-and-planning-documents/  Performance Management System  Customer Relations Management System http://bouncefitness.precisiongroup.com.au/supplementary-files/critical- thinking-problem-solving-bsbcrt511/ 2. Locate the Organisational Systems Analysis Report provided within this workbook. 3. Complete the Organisational Systems Analysis Report. To complete the report, you must: a. Identify at least one relevant business objective for each of the following Bounce Fitness Systems:  Performance Management System  Customer Relations Management System b. Briefly explain the relevance of the identified business objectives to each Bounce Fitness system. c. Analyse the processes found within the Performance Management System and the Customer Relations Management System documents. For each system, you must:  Determine if there are steps in the processes for each system that encourages employees to practice critical or creative thinking.  Identify steps in processes that are in place that seem to hinder the practice of critical or creative thinking.  Determine if a process is lacking a step in order for Bounce Fitness employees to fully practice critical or creative thinking d. Identify either gaps or barriers in each system based on your analyses of each system:  If you identify barriers, identify at least two barriers for each system analysed: Barriers are anything that hinders employees from exercising critical or creative thinking methods. o At least one barrier to critical thinking methods Critical Thinking methods focus on analysing options and ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 54 of 79

ASSESSMENT BOOKLET – BSBCRT511 ideas, synthesising existing information, and making judgements on the value of something. o At least one barrier to creative thinking methods Creative Thinking methods focus on generating ideas, considering alternative options of actions and assessing actions.  If you identify gaps, identify at least two gaps to critical thinking methods for each system analysed. Gaps refer to something that is missing from the processes that prevents employees from fully practicing critical thinking methods. e. Identify at least two resources used to implement each Bounce Fitness system. Responses in this task will be used for Task 2.2. 4. Submit the completed Organisational Analysis Report to your assessor. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 55 of 79

ASSESSMENT BOOKLET – BSBCRT511 Organisational Systems Analysis Report Name: Workplace/Organisation Date Completed: Business Objectives System Relevant Business Objective Relevance of Business Objective to the System 1. Performance Management System 2. Customer Relations Management System Performance Management System Identify either at least two barriers or at least two gaps: Organisational Resources 1. 2. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 56 of 79

ASSESSMENT BOOKLET – BSBCRT511 Customer Relations Management System Identify either at least two barriers or at least two gaps: Organisational Resources 1. 2. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 57 of 79

ASSESSMENT BOOKLET – BSBCRT511 Task 2.2 Develop Processes for Critical and Creative Thinking 1. Locate the Critical and Creative Thinking Processes template found within this workbook. Use this template to record your responses for the following: a. Access the completed Organisational Systems Analysis Report from Task 2.1. Review your responses for the gaps and barriers identified. Use the identified gaps and barriers to determine what kind of process would encourage critical and creative thinking in the workplace. b. Outline processes for creating a safe environment for practicing critical and creative thinking approaches within Bounce Fitness:  At least one process must be relevant to critical thinking approaches.  At least one process must be relevant to creative thinking approaches. Safe environment is defined as an environment that actively encourages the performance of certain skills, in this case, critical and creative thinking approaches. Ensure to include the following each process:  Team and individual team member’s feedback on the following from the Meeting Minutes in Task 1.7 o Feedback on formal learning opportunity facilitated. o Feedback on informal learning opportunity facilitated. Incorporate the following based on the feedback received: o Replicate what was said to have been done well during each learning opportunity. o Include the changes and additional resources that might have been identified as lacking in each learning opportunity.  Include only steps that will facilitate the practice of critical and creative thinking in others based on the gaps or barriers identified in Task 2.1 Ensure that the language used in the processes you will develop is clear and easily understandable for the audience. 2. Submit the completed Critical and Creative Thinking Processes template to your assessor ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 58 of 79

ASSESSMENT BOOKLET – BSBCRT511 Critical and Creative Thinking Processes Learner Name: Workplace/ Organisation: Date Processes for Creating Safe Environments for Critical and Creative Thinking Process for Critical Thinking: Process for Creative Thinking: ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 59 of 79

ASSESSMENT BOOKLET – BSBCRT511 Part 3. Facilitate Opportunities for Application of Critical and Creative Thinking Task Overview This part of the project requires you to facilitate activities that will allow application of critical and creative thinking in the workplace. Specifically, you are required to:  Facilitate opportunities for team members to apply critical thinking skills to workplace problems.  Provide feedback to team members on performance of tasks.  Collect feedback from individuals and teams on critical and creative thinking opportunities.  Identify additional support required for teams and individuals. Resources Required: To complete this project, you will need access to the following:  A simulated workplace environment that will allow you access to: o Volunteers to participate in assessment activities, including:  At least two Fitness Instructors for Team A  At least two Fitness Instructor for Team B  Video camera or a mobile phone with video recording capabilities  A safe environment to conduct the role play activity Part 3 Case Study Overview Workplace Problems In the past few days, you have noticed the following workplace problems happening in your branch of Bounce Fitness, Bounce Fitness Cairns: Impatient Clients One of your personal fitness trainer’s clients has expressed their lack of interest in the current exercises they are performing because they are not seeing immediate weight loss results. They have requested that their personal fitness trainer change some of the exercises that is currently part of his training plan. The fitness trainer has approached you and the rest of Team A for help as this is the third time the client has asked that their training plan be changed. The other members of Team A have also experienced clients who become impatient when they do not see immediate results. Trendy Classes You notice that there are less clients attending the different in-house group classes offered by Bounce Fitness. The current classes being offered are aerobic classes, circuit classes, and dance classes. These classes have been offered to clients for more than a year now. When you asked one of the Team B fitness instructors to ask their clients, the response they received was that it might be because the classes were not ‘trendy’ enough. You realise that now would be a good time to introduce a new class to ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 60 of 79

ASSESSMENT BOOKLET – BSBCRT511 your clients. Task 3.1 Create Action Plans to Address Workplace Problems 1. Identify the two workplace problems that must be addressed by Team A and Team B based on Part 3 Case Study Overview. 2. Locate the Action Plan provided within this workbook. Create one Action Plan for each team. For each Action Plan, you must identify the following: a. At least one workplace problem to be addressed by each team based on the Part 3 Case Study Overview b. At least two actions items to address each team’s workplace problem:  At least one action item must allow team members to demonstrate critical thinking. An action item for critical thinking would allow team members to conduct analysis, evaluation, or synthesis of ideas to address the workplace problem.  At least one action item must allow team members to demonstrate creative thinking. An action item for creative thinking would allow team members to generate new ideas to address the workplace problem. b. Date when each action item will be implemented. c. Expected outcome when each action item has been implemented. Do not write anything on the following sections. These will be completed in the later task after each action item has been implemented: a. Date Implemented b. Actual Result c. Assessor’s Signature. d. Assessor’s Declaration Submit the two partially completed Action Plans to your assessor. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 61 of 79

ASSESSMENT BOOKLET – BSBCRT511 Action Plan Completed by Workplace/Organisation Team Date Completed Workplace Problem Action Item Planned Implementati on Date Expected Outcome Date Implemente d Actual Result Assessor’s Signature ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 62 of 79

ASSESSMENT BOOKLET – BSBCRT511 Task 3.2 Apply Critical and Creative Thinking Skills to Workplace Problems 1. Implement each action item identified in the Action Plan from Task 3.1. 2. Arrange a time to meet with each team to facilitate the action items identified. 3. When facilitating each action item for each workplace problem, you must: a. Present the workplace problems from the Part 3 Case Study Overview to the team.  Present Team A with Problem 1: Impatient Clients  Present Team B with Problem 2: Trendy Classes b. Implement each action item and come up with at least two solutions for the team’s problem:  One solution must be created using critical thinking.  One solution must be created using creative thinking. b. Observe how the team applies both critical and creative thinking to the workplace problem. Your observations of the team’s and individual members’ performance will be used in the later tasks. 4. Complete the following columns in each Action Plan after implementing all action items for each team: a. Date Implemented Record the actual date each action item was conducted. b. Actual Result Describe if the team was able to achieve each anticipated result for each action item facilitated. 5. Locate the Feedback Form provided within this workbook. Provide each team member from each team a copy of the Feedback Form after implementing both action items. Instruct each team member to: a. Record the task title for when the Feedback Form was completed. b. Identify the job role they are undertaking in this assessment. c. Review each criterion listed in the Feedback Form d. Provide feedback to how you facilitated the implementation of each action item. Place only one tick mark per criteria for each area of facilitation. Team members should not leave anything blank. e. Provide at least one specific comment on how future learning opportunities can be improved. Each comment provided must mention a specific aspect of your facilitation of action items. Each team member must provide at least one suggestion on how that aspect can be improve in future learning ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 63 of 79

ASSESSMENT BOOKLET – BSBCRT511 opportunities. Keep a copy of each Feedback Form completed by each team members. These will be used in the later tasks. 6. Submit the following documents to your assessor:  Two completed Action Plans – one for each team  At least four completed Feedback Forms  Video recordings of action items implemented (ONLY if assessor is not available for direct observation) ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 64 of 79

ASSESSMENT BOOKLET – BSBCRT511 Feedback Form Task: Team Member: Date: Learner Name: INSTRUCTIONS TO THE VOLUNTEER Rate the learner’s performance during the facilitation of your team’s action items. Tick only one rating per rating criteria that you believe best represents the learner’s performance. Tick ‘N/A’ if the learner was not able to demonstrate a rating criterion. Do not leave anything blank. Provide additional comments or feedback on the learner’s performance on the space provided at the end of this form. Areas of Facilitation Ratings Strong ly Agree Agre e Disagr ee Strongl y Disagr ee N/ A Facilitator Knowledge 1. Facilitator communicated information clearly      2. Facilitator was approachable for questions or clarifications      3. Facilitator was well- prepared      Information Presentation 4. Information was presented logically      5. All information needed to complete the task was presented      Physical Resources 6. Session materials/handouts were helpful (if provided)      7. The venue was comfortable      ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 65 of 79

ASSESSMENT BOOKLET – BSBCRT511 Provide at least one specific comment on how we can improve future learning opportunities. Identify at least one aspect of how the actions items were facilitated that could be improved. Include a suggestion on how each identified aspect can be improved in future opportunities. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 66 of 79

ASSESSMENT BOOKLET – BSBCRT511 Task 3.3 Provide Feedback to Teams 1. Arrange a time to meet with each of the two teams to provide feedback on their performance of each action item implemented in Task 3.2. If direct observation is not possible, record the role play activity in a video. Ensure to obtain permission first from persons involved before doing so. 2. Locate the Meeting Minutes template provided within this template. You will record your discussion with each team here. 3. During each meeting, you must: a. Provide feedback to each team member on their application of critical and creative thinking skills during Task 3.2. Discussion points can include, but are not limited to, the following:  Discuss if critical and creative thinking was properly used to address the workplace problem.  Areas where the team member performed well.  Areas where the team member did not perform well b. Identify at least one additional support that can be provided to each of the following:  Each team  Each individual team member from each team Additional support can include supplemental resources, or practices that can be implemented when completing workplace tasks that require critical or creative thinking (e.g., think of all the possible scenarios for a workplace problem and come up with solutions for each one to practice creative thinking) Record your discussion in the Meeting Minutes template. You must complete one Meeting Minutes template for each team. 4. Have all the attendees sign beside their name in each Meeting Minutes after each meeting. All signatures must be handwritten. 5. Submit the following to your assessor:  Two completed Meeting Minutes  Two video recording for each meeting conducted (ONLY if direct observation is not possible) ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 67 of 79

ASSESSMENT BOOKLET – BSBCRT511 Meeting Minutes Date: Time: Location: Purpose of the meeting Facilitator Notetaker Attendees Please sign beside your name after the meeting. Agenda Item 1 Provide Feedback to the Team Discussion Agenda Item 2 Additional Support for Team and Individuals Discussion Team ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 68 of 79

ASSESSMENT BOOKLET – BSBCRT511 Individuals ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 69 of 79

ASSESSMENT BOOKLET – BSBCRT511 Part 4. Improve Critical and Creative Thinking Practices Task Overview This part of the project requires you to develop recommendations for future learning arrangements. Specifically, you are required to:  Analyse feedback from individuals and teams on critical and creative thinking opportunities  Develop recommendations for improvements in future learning arrangements according to relevant legislation and organisation policies. Resources Required: To complete this project, you will need access to the following:  A simulated workplace environment that will allow you access to: o Legislation relevant to the identified areas for improvement for future learning arrangements Legislation accessed must be applicable to the state/territory you are located in. These can include, but are not limited to the following:  Fair Work Act 2009  Work Health and Safety Act 2011 o Organisational operational policies and procedures required to address the areas for improvement for future learning arrangements. These can include, but are not limited to the following:  Personal Development Procedure  Minimising Use of Resources Procedure Task 4.1 Analyse Feedback Collected 1. Review the responses provided by the teams and individuals in the Feedback Forms from Task 3.2. 2. Analyse the feedback collected from both teams using the Feedback Analysis Form provided within this workbook. Complete the following section in the Feedback Analysis Form : a. Team and Individual Feedback  Refer to the feedback collected in the Feedback Forms for each area of facilitation listed below: o Facilitator Knowledge o Information Presentation o Physical Resources  Count the total number of ticks marks all team members ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 70 of 79

ASSESSMENT BOOKLET – BSBCRT511 marked for each criteria in their completed Feedback Forms . Total number of tick marks must correspond to the total number of team members of both teams.  Identify the aspects of facilitation that has majority of its ratings under either ‘Disagree’, ‘Strongly Disagree’, or ‘N/A’. Record them under Aspects for Improvement  Record all the specific comments provided by the team members at the end of the Feedback Forms in the Compiled Comments section. b. Facilitator’s Own Performance  Reflect on how you facilitated the action items for each team in Task 3.2 by answering the two short questions in the Feedback Analysis Form : o How would you describe how you facilitated the action items for both teams? o What are the areas you feel you need to improve on? Identify at least two. c. Areas for Improvement  Review the responses for the following: o Under Team and Individual Feedback:  Aspects for Improvement section  Compiled Comments section o At least two responses to the second question under Facilitator’s Own Performance  Analyse the responses from each section to identify areas for improvement. o Identify areas of your performance that is commonly mentioned across the three sections. o Determine what needs to be changed for future opportunities. o Determine resources or processes you might need to include to improve future opportunities.  Identify at least three areas for improvement for future opportunities based on your analysis of the responses from the three sections. You may refer to the specific criteria under each aspect of facilitation to know the specific area that you can improve on. Responses for areas for improvement will be used to complete the next task . ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 71 of 79

ASSESSMENT BOOKLET – BSBCRT511 3. Submit the completed Feedback Analysis Form to your assessor. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 72 of 79

ASSESSMENT BOOKLET – BSBCRT511 FACILITATOR’S OWN PERFORMANCE 1. How would you describe how you facilitated the actions item for both teams? 2. What are areas you feel you need to improve on? Identify at least two. a. b. AREAS FOR IMPROVEMENT 1. 2. 3. Add more rows as needed. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 73 of 79

ASSESSMENT BOOKLET – BSBCRT511 Task 4.2 Develop Recommendations for Future Learning Arrangements 1. To complete this task, you must review legislation and Bounce Fitness documents that will address the areas for improvement identified in Task 3.4. 2. Review your responses in the Areas for Improvement section of the completed Feedback Analysis from Task 4.1. 3. Locate the Recommendations Log provided within this workbook. Complete the log by identifying the following: a. Identify at least three of your responses for Areas for Improvement from the completed Feedback Analysis from Task 4.1. b. Identify at least one of each of the following that is relevant to each of your areas for improvement:  At least one relevant legislation You must identify legislation that is applicable to the state or territory you are located in. These can include, but are not limited to, the following: o Fair Work Act 2009 o Work Health and Safety Act 2011  At least one relevant Bounce Fitness policy and procedures documents. Use the link below to access Bounce Fitness’s Policy and Procedures: Policies and Procedures https://bouncefitness.precisiongroup.com.au/policies-and- procedures/ These can include, but are not limited to, the following: o Personal Development Policy and Procedure o Staff Induction Policy and Procedure A legislation or policy and procedures document must be relevant to each area for improvement identified. Documents become relevant if it contains a requirement that will guide you on how to improve each of the areas for future opportunities. Relevant legislation and policy and procedures document will vary depending on the areas of improvement you have identified in Task 4.1. You may ask for assistance from your assessor to identify legislation and policies and procedures relevant to your areas for improvement. c. Briefly explain how each identified legislation and policy and procedure document are relevant to your areas for improvement. 4. Submit a copy of the completed Recommendations Log to your assessor. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 74 of 79

ASSESSMENT BOOKLET – BSBCRT511 Recommendations Log Completed By: Workplace/Organisation: Date: Area for Improvement for Future Opportunities Relevant Legislation/ Organisational Policy to Area for Improvement Relevance of Legislation/ Policy to the Recommendation 1. 2. 3. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 75 of 79

ASSESSMENT BOOKLET – BSBCRT511 ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 76 of 79

ASSESSMENT BOOKLET – BSBCRT511 Observation Checklist ☐ Task 1 Assess the Individual and Team Critical and Creative Thinking Skills ☐ Task 2 Establish an Environment that Supports Critical and Creative Thinking ☐ Task 3 Facilitate Opportunities for Application of Critical and Creative Thinking ☐ Task 4 Improve Critical and Creative Thinking Practices The following criteria listed are what the trainer and assessor is looking for in overall in this assessment task when participating in the oral communications and demonstrating skills for the scope of works to be completed. Did the student: Satisfactory Not satisfactory 1. Prepare for the communication by presenting information logically and rationally, referring to prepared documentation and resources as required 2 Demonstrate knowledge of the subject requirements and was able to verbalise and demonstrate the required documents/knowledge and skill needed as a source to assist in carrying out their work obligations 3 Communicate clearly and concisely their ideas and relevant information 4 Actively participate in discussions, and speak using industry terminology - ask questions and wait and confirm answers given 5 Use active listening skills, positive body language, display a professional attitude, and articulate their knowledge on the subject discussed 6 Seek approval where necessary and appropriate, partake in or deliver additional information and requirements as part of the assessment task 7 Wrap up and conclude the communication, thank participants, and end discussions 8 Resolve any areas of confusion or misunderstanding, avoiding conflict and miscommunication Assessor feedback Assessor Name Assessor Signature: Video evidence submitted. ☐ Task 1 Assess the Individual and Team Critical and Creative Thinking Skills ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 77 of 79

ASSESSMENT BOOKLET – BSBCRT511 ☐ Task 2 Establish an Environment that Supports Critical and Creative Thinking ☐ Task 3 Facilitate Opportunities for Application of Critical and Creative Thinking ☐ Task 4 Improve Critical and Creative Thinking Practices Assessment Task 2: Simulated Workplace Project Did the student complete: Satisfactory Not satisfactory Not Present 1. Task 1 Assess the Individual and Team Critical and Creative Thinking Skills  1.1 Research on Critical and Creative Thinking Models  1.2: Develop Questions about Team Tasks  1.3: Meeting with Teams  1.4: Create a Learning Plan  1.5: Facilitate Formal Learning opportunities  1.6: Facilitate informal Learning Opportunities  1.7: Collect Feedback on Learning Opportunities  Observation checklist and video evidence 2 Task 2 Establish an Environment that Supports Critical and Creative Thinking  2.1: Analyse Organisational Systems  2.2: Develop Processes for Critical and Creative Thinking  Observation checklist and video evidence 3 Task 3 Facilitate Opportunities for Application of Critical and Creative Thinking  3.1: Create Action Plans to Address Workplace Problems  3.2: Apply Critical and Creative Thinking Skills to Workplace Problems  3.3.: Provide Feedback to Teams  Observation checklist and video evidence 4 Task 4 Improve Critical and Creative Thinking Practices  4.1: Analyse Feedback Collected  4.2: Develop Recommendations for Future Learning Arrangements  Observation checklist and video evidence Assessor feedback Assessor Name Assessor Signature: ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 78 of 79

ASSESSMENT BOOKLET – BSBCRT511 Overall unit outcome  Competent (C)  Not Yet Competent (NYC) ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBCRT511 : 1.2 | Last Reviewed: December 2022 | Next review Date: As required | Page 79 of 79