Resumo

QUESTION 1: Which phase of the instructional systems design approach to training is being used when a manufacturing company provides team training as part of a team project to design a new product? a. training design b. needs assessment c. evaluation d. training delivery QUESTION 2: Which term refers to executives or managers who coach, advise, and encourage lower-level employees? a. role models b. teachers c. mentors d. protégés QUESTION 3: Which term refers to the human resource function that occurs when a manager uses the information on the job description and specifications as a basis for evaluating the relative worth of the job? a. performance management b.performance evaluation c. compensation d. performance reviews QUESTION 4: Which term refers to the process of locating and encouraging people to apply for existing or anticipated job openings? a. human resource planning b. recruitment c. hiring d. job design QUESTION 5: What are two forms of employee teams? a. leadership and surgical teams b. self-directed and organizational-directed teams c. product and service department teams d. external and internal work force teams QUESTION 6: Which of the following best defines the term “job”? a. a group of related work activities and duties b. the specific duties and responsibilities performed by one employee c. the tasks, duties, and responsibilities that need to be completed d. the knowledge, skills, and abilities required to perform work QUESTION 7: Who does the term “job incumbent” refer to? a. person doing the work b. best employee for a task c. applicant who is being considered for a position d. previous employee to hold a given role within an organization QUESTION 8: Which term refers to the section of a job description that describes what activities are performed on the job? a. duties and responsibilities b. title c. specifications d. summary QUESTION 9: When conducting a job analysis, how can the job-related information be obtained? a. by determining what the duties of those jobs are and the skills necessary to perform the work successfully b. by breaking down each job into its requisite tasks and assigning those jobs to employees c. by deciding who does what in an organization d. by interviewing job incumbents and recording their responses QUESTION 10: Which of the following is an example of a performance standard in a job description? a. flexible and adaptable b. develop and maintain employee handbook c. ensure staff is trained in all areas of the business d. meets or exceeds monthly sales targets QUESTION 11: “Deposits cheques on a daily basis” is an example of what components of a job description? a. essential duties and responsibility and standards of performance b. standards of performance and job specifications c. duties and responsibilities d. job specifications and required experience QUESTION 12: Which of the following is a characteristic of the job characteristics model? a. autonomy b. task intensity c. readiness d. individual differences QUESTION 13: Which term refers to a needs assessment that examines the environment and strategy of the company to see where training emphasis ought to occur? a. individual analysis b. job analysis c. organizational analysis d. task analysis QUESTION 14: What is the purpose of recruitment? a. to forecast demand for labour b. to ensure that the organization is adequately staffed c. o fill job vacancies d. to create a sufficient pool of qualified applicants

QUESTION 15: Which of the following best defines the term “work”? a. the knowledge, skills, and abilities required to perform work b. the specific duties and responsibilities performed by one employee c .the tasks or activities that need to be completed d. a group of related job activities and duties QUESTION 16: Which type of information are you legally permitted to request on an application form? a. education, experience, date of birth b. work experience, arrests, references c. employment history, references, whether person is legally entitled to work in Canada d. references, country of citizenship, work experience QUESTION 17: What is the primary purpose of the selection process? a. to validate the organization’s job descriptions b. to hire individuals who are best able to fulfill the requirements of the job c. to use employment tests to supplement interviews d. to weed out obvious misfits QUESTION 18: Which type of training evaluation assesses what was learned to enhance performance on the job? a. behaviour b. reactions c. results d. learning QUESTION 19: What type of interview asks interviewees to describe how they reacted in a past situation? a. situational b. directive c. behavioural description d. non-directive QUESTION 20: Which of the following best defines the term “position”? a. the tasks, duties, and responsibilities that need to be completed b. a collection of positions with related job activities and duties c. the specific duties and responsibilities performed by only 1 employee d. the knowledge, skills, and abilities required to perform work QUESTION 21: Who are the people typically involved in job analysis? a. trained HR people, manager, and incumbent b. experts outside of the company are brought in c. manager, incumbent, and an objective third- party d.trained HR people, manager, and an objective third-party QUESTION 22: Who is typically responsible for coordinating orientation activities and providing new employees with information about conditions of employment, pay, and benefits? a. direct supervisor b. manager c. HR professionals d. senior employees QUESTION 23: Which training method provides an opportunity to assume the attitudes and behaviours of a person in a particular situation? a. leaderless groups b. role playing c. management games d. case studies QUESTION 24: “The process of obtaining information about jobs by determining what the duties, tasks, or activities of those jobs are and the necessary skills, knowledge, training, and abilities to perform the work successfully” is the definition of which HRM process? a. job specification b. performance evaluation c. job analysis d. job assessment QUESTION 25: Which model recognizes the link between motivational factors and components of a job to achieve improved job satisfaction? a. job characteristics model b. job satisfaction model c. job motivation model d. job achievement model QUESTION 26: Which statement best describes the employee selection process? a. Not all applicants will go through all steps in the selection process. b. There are generally seven steps in the selection process. c. Selection is typically a seasonal process. d. The selection process should be consistent for all roles in one organization. QUESTION 27: Which term refers to the process of setting overall organization objectives and developing plans to achieve them? a. environmental scanning b. job analysis c. strategic planning d. HR planning QUESTION 28: Which of the following is part of effective on-the-job training? a. length of training should be the same for every employee b. explain aspect of job as things come up

QUESTION 41: Which term refers to the placement of an employee in another job for which the duties, responsibilities, status, and remuneration are approximately equal to those of the previous job? a. career move b. promotion c. job rotation d. transfer QUESTION 42: Which statement best describes employment-related drug and alcohol testing? a. The Canadian Human Rights Commission prohibits any drug and alcohol testing during the employment selection process. b. With the legalization of recreational marijuana, employers will no longer test for this substance. c. Any policies relating to substance abuse testing during the selection process must have a clear and legitimate purpose. d. If substance abuse is detected during the selection process, the candidate may take the test again. QUESTION 43: Which of the following are three of the designated groups under federal employment equity legislation? a. visible minorities, French-speaking people, and women b. women, visible minorities, and people with disabilities c. new Canadians, people with disabilities, and Aboriginal peoples d. Aboriginal peoples, French-speaking people, and visible minorities QUESTION 44: Which of the following is one purpose of employment application forms? a. to provide background information about possible criminal records b. to indicate whether an applicant meets the minimum requirements for education and experience c. to inform employer about any physical disabilities an applicant may have d. to offer personal information such as age and marital status QUESTION 45: Which statement best describes orientation programs? a. Coordination between line and staff managers is not necessarily required. b. Careful planning of the orientation activities is essential. c. Follow-up and evaluation of orientation activities is not always required. d. Impact of an orientation program on new employees lasts a short time.