Chap 4

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4/27/23, 10:05 PM Mini PMP - Chapter 4 Managing for Stakeholders and Resolving Conflicts: MGMT641102-Global Project Management https://njit.instructure.com/courses/27956/quizzes/88085?module_item_id=1002315 1/18 Mini PMP - Chapter 4 Managing for Stakeholders and Resolving Conflicts Due Feb 11 at 11:59pm Points 45 Questions 45 Available until Feb 11 at 11:59pm Time Limit 90 Minutes This quiz was locked Feb 11 at 11:59pm. Attempt History Attempt Time Score LATEST Attempt 1 90 minutes 36 out of 45 Score for this quiz: 36 out of 45 Submitted Feb 11 at 11:26pm This attempt took 90 minutes. 1 / 1 pts Question 1 In situations where you do not assert your position and focus more on cooperating with the other party, you are employing a/n _____ strategy. Accommodating Correct! Correct! orrect Answers orrect Answers accommodating 1 / 1 pts Question 2 Using the Power-Interest Grid, the following relationships with the project manager matches up with high power, low interest?

4/27/23, 10:05 PM Mini PMP - Chapter 4 Managing for Stakeholders and Resolving Conflicts: MGMT641102-Global Project Management https://njit.instructure.com/courses/27956/quizzes/88085?module_item_id=1002315 2/18 Closely manage Keep satisfied Correct! Correct! Monitor Keep informed 1 / 1 pts Question 3 _____: Individuals or groups with a special interest in a project, usually the project team, client, senior management, and specific public interest groups that impact or are impacted by the project. Stakeholders Correct! Correct! orrect Answers orrect Answers Stakeholders 1 / 1 pts Question 4 Toward the end of the project lifecycle, conflict intensity is the greatest with respect to what? Cost Scope Schedules Correct! Correct! Quality

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4/27/23, 10:05 PM Mini PMP - Chapter 4 Managing for Stakeholders and Resolving Conflicts: MGMT641102-Global Project Management https://njit.instructure.com/courses/27956/quizzes/88085?module_item_id=1002315 4/18 1 / 1 pts Question 8 During project formation, the organizational structure selected will have a major impact on the ways in which conflicts are handled. Lack of clarity about the relative power/influence/authority of the PM and the functional managers is a major component of all conflicts involving what? Resource allocation and scheduling Correct! Correct! Property rights Contractual obligations Budgeting 1 / 1 pts Question 9 Eskerod notes that there are four important reasons to be aware of the roles stakeholders may play in a project. Which of the following is not one of those reasons? The project may need contributions from the stakeholders Their resistance may negatively affect the project during its front-end formulation Unhappy stakeholders may not approve the project once it is completed Correct! Correct! Stakeholders may have their own criteria for evaluating the "success" of the project

4/27/23, 10:05 PM Mini PMP - Chapter 4 Managing for Stakeholders and Resolving Conflicts: MGMT641102-Global Project Management https://njit.instructure.com/courses/27956/quizzes/88085?module_item_id=1002315 5/18 0 / 1 pts Question 10 Partnering is an attempt to _____ the risk associated with subcontracting. Miltigate ou Answered ou Answered orrect Answers orrect Answers mitigate 1 / 1 pts Question 11 All stakeholders should have any equal voice in the project. True False Correct! Correct! 1 / 1 pts Question 12 After identifying the stakeholders, what should be created to maintain key information about them including contact information, their requirements and expectations, what stage in the project they have the most interest in, and so on? Request for proposal Stakeholder register Correct! Correct! Project plan

4/27/23, 10:05 PM Mini PMP - Chapter 4 Managing for Stakeholders and Resolving Conflicts: MGMT641102-Global Project Management https://njit.instructure.com/courses/27956/quizzes/88085?module_item_id=1002315 6/18 Stakeholder plan 1 / 1 pts Question 13 Compromise is one way to resolve conflict. True Correct! Correct! False 1 / 1 pts Question 14 The most common method of identifying stakeholders is what? Using corporate guidelines Surveying all users Sending out invitations Expert judgment of the project manager and project team Correct! Correct! 1 / 1 pts Question 15 A useful tool for accessing the level of commitment needed from stakeholders is the what? Power-Interest Grid

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4/27/23, 10:05 PM Mini PMP - Chapter 4 Managing for Stakeholders and Resolving Conflicts: MGMT641102-Global Project Management https://njit.instructure.com/courses/27956/quizzes/88085?module_item_id=1002315 7/18 Commitment Assessment Matrix Correct! Correct! Administrative Matrix Stakeholder Survey 0 / 1 pts Question 16 The project team faces conflicts regarding labor costs. True ou Answered ou Answered False orrect Answer orrect Answer 1 / 1 pts Question 17 It is only necessary to identify the stakeholders for large projects. True False Correct! Correct! 1 / 1 pts Question 18 Principled negotiation is defined by four points. The following description matches which of these points in the list below? To minimize the likelihood that the conflict will become strictly interpersonal, the substantive problem should be carefully defined. Then everyone can work on it rather than each other.

4/27/23, 10:05 PM Mini PMP - Chapter 4 Managing for Stakeholders and Resolving Conflicts: MGMT641102-Global Project Management https://njit.instructure.com/courses/27956/quizzes/88085?module_item_id=1002315 8/18 Before trying to reach agreement, invent options for mutual gain Separate the people from the problem Correct! Correct! Insist on using objective criteria Focus on interests, not positions 1 / 1 pts Question 19 _____ is the process which begins when one party perceives that the other has frustrated, or is about to frustrate, some concern of his. Conflict Correct! Correct! orrect Answers orrect Answers Conflict 0 / 1 pts Question 20 Unanswered Unanswered Many parts of a project must be correctly linked together in order for the project to perform properly. These linkages are known as _____. ou Answered ou Answered orrect Answers orrect Answers interfaces 1 / 1 pts Question 21

4/27/23, 10:05 PM Mini PMP - Chapter 4 Managing for Stakeholders and Resolving Conflicts: MGMT641102-Global Project Management https://njit.instructure.com/courses/27956/quizzes/88085?module_item_id=1002315 9/18 A/n _____ strategy might be applied when the issue is not that important to you. Avoiding Correct! Correct! orrect Answers orrect Answers avoiding 1 / 1 pts Question 22 When the position is not asserted aggressively but the person is still unwilling to cooperate, we have a conflict _____ strategy. Avoiding Correct! Correct! orrect Answers orrect Answers avoiding 0 / 1 pts Question 23 _____: A process of negotiation that aims to achieve a win-win result. Collaborating ou Answered ou Answered orrect Answers orrect Answers Principled Negotiation 1 / 1 pts Question 24

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4/27/23, 10:05 PM Mini PMP - Chapter 4 Managing for Stakeholders and Resolving Conflicts: MGMT641102-Global Project Management https://njit.instructure.com/courses/27956/quizzes/88085?module_item_id=1002315 10/18 What type of problems are comparatively rare during project phase-out because most have been solved or bypassed earlier? Resource Technical Correct! Correct! Schedule Authority 1 / 1 pts Question 25 Principled negotiation is defined by four points. The following description matches which of these points in the list below? Effort should be devoted to finding a wide variety of possible solutions-or elements thereof-that advance the mutual interests of the conflicting parties. Insist on using objective criteria Separate the people from the problem Before trying to reach agreement, invent options for mutual gain Correct! Correct! Focus on interests, not positions 1 / 1 pts Question 26 The Project Management Institute has found that the primary method project groups use to obtain stakeholder feedback is what? Customer satisfaction surveys

4/27/23, 10:05 PM Mini PMP - Chapter 4 Managing for Stakeholders and Resolving Conflicts: MGMT641102-Global Project Management https://njit.instructure.com/courses/27956/quizzes/88085?module_item_id=1002315 11/18 Email A wiki Face-to-face meetings Correct! Correct! 1 / 1 pts Question 27 The authors mention three situations where the highest level of negotiating skill is required by the project manager. Which of the following is not one of them? Changing project deliverables in midstream Using input from multiple functional units in developing the project mission Getting personnel from the functional manager Correct! Correct! Using subcontractors 1 / 1 pts Question 28 As the project's plans become detailed, conflicts over technical issues build-conflicts between the PM and the functional areas tend to predominate. True Correct! Correct! False

4/27/23, 10:05 PM Mini PMP - Chapter 4 Managing for Stakeholders and Resolving Conflicts: MGMT641102-Global Project Management https://njit.instructure.com/courses/27956/quizzes/88085?module_item_id=1002315 12/18 1 / 1 pts Question 29 Which of the following is not one of the four points of principled negotiation? Invent options for mutual gain before trying to reach an agreement Correct! Correct! Focus on interest not positions Insist on using objective criteria Separate people from the problem 1 / 1 pts Question 30 A party to a conflict will usually be satisfied when the level of frustration has been what? Lowered to the point where no action against the other party is contemplated Correct! Correct! Lowered because the party realizes the hopelessness of continuing the conflict Eliminated because the party has surrendered to the other party Increased by the domination of the other party 1 / 1 pts Question 31

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4/27/23, 10:05 PM Mini PMP - Chapter 4 Managing for Stakeholders and Resolving Conflicts: MGMT641102-Global Project Management https://njit.instructure.com/courses/27956/quizzes/88085?module_item_id=1002315 13/18 With the _____ strategy, nobody wins and nobody loses. Compromising Correct! Correct! orrect Answers orrect Answers compromising 0 / 1 pts Question 32 Which of the following is not included in the authors' four part agreement for partnering? Joint evaluation of the project's progress Continuous senior management support A method for resolution of problems and disagreements ou Answered ou Answered A set of team building exercises orrect Answer orrect Answer 0 / 1 pts Question 33 Key stakeholders remain constant over the lift of the project. True ou Answered ou Answered False orrect Answer orrect Answer 1 / 1 pts Question 34

4/27/23, 10:05 PM Mini PMP - Chapter 4 Managing for Stakeholders and Resolving Conflicts: MGMT641102-Global Project Management https://njit.instructure.com/courses/27956/quizzes/88085?module_item_id=1002315 14/18 During project build-up, the project should move from a general concept to what? Implementation of plans A project contract A project charter A highly detailed set of plans Correct! Correct! 1 / 1 pts Question 35 Which one of the following choices was not identified by the authors as one of the reasons why organizations enter into partnership arrangements with each other? Diversification of technical risk Avoidance of capital investment Reducing internal conflict Correct! Correct! Avoidance of litigation 1 / 1 pts Question 36 With the _____ strategy, the situation can be described as I lose, you win, or lose-win. accommodating Correct! Correct!

4/27/23, 10:05 PM Mini PMP - Chapter 4 Managing for Stakeholders and Resolving Conflicts: MGMT641102-Global Project Management https://njit.instructure.com/courses/27956/quizzes/88085?module_item_id=1002315 15/18 orrect Answers orrect Answers accommodating 1 / 1 pts Question 37 There are several words that are synonyms for negotiate. Which of the following is not quoted by the authors? Bicker Correct! Correct! Arbitrate Haggle Conciliate 1 / 1 pts Question 38 All stages of the project life cycle appear to be typified by conflict. True Correct! Correct! False 1 / 1 pts Question 39 In the _____ stage of the project life cycle, most of the conflict centers on the inherent confusion of setting up the project. initial Correct! Correct!

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4/27/23, 10:05 PM Mini PMP - Chapter 4 Managing for Stakeholders and Resolving Conflicts: MGMT641102-Global Project Management https://njit.instructure.com/courses/27956/quizzes/88085?module_item_id=1002315 16/18 orrect Answers orrect Answers initial 1 / 1 pts Question 40 Approaching a situation assertively and being unwilling to cooperate is referred to as a _____ strategy. competing Correct! Correct! orrect Answers orrect Answers competing 1 / 1 pts Question 41 Even when the project is relatively small and simple, planning may involve the interaction of almost every functional and staff operation in the organization. True Correct! Correct! False 0 / 1 pts Question 42 _____: Stating immediate wants on the assumption that the environment is static. Negotiation ou Answered ou Answered

4/27/23, 10:05 PM Mini PMP - Chapter 4 Managing for Stakeholders and Resolving Conflicts: MGMT641102-Global Project Management https://njit.instructure.com/courses/27956/quizzes/88085?module_item_id=1002315 17/18 orrect Answers orrect Answers Positional Negotiation 1 / 1 pts Question 43 The _____ strategy can be considered a win-win strategy. Collaborating Correct! Correct! orrect Answers orrect Answers collaborating 1 / 1 pts Question 44 According to the authors, the nature of negotiation as it applies to project management is the realization that few of the conflicts arising in projects have to do with what? The precise design of the deliverable Whether or not the task will be done Correct! Correct! How the design will be achieved Who will do the work, when, and at what cost. 0 / 1 pts Question 45 The need to manage interfaces and to correct incompatibilities is likely to create technical conflicts during what phase of the project lifecycle?

4/27/23, 10:05 PM Mini PMP - Chapter 4 Managing for Stakeholders and Resolving Conflicts: MGMT641102-Global Project Management https://njit.instructure.com/courses/27956/quizzes/88085?module_item_id=1002315 18/18 Project formation Main program orrect Answer orrect Answer Project buildup Project phase out ou Answered ou Answered Quiz Score: 36 out of 45

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