Management Essentials

docx

School

Scholar College of Commerce, Rawalpindi *

*We aren’t endorsed by this school

Course

509

Subject

Management

Date

Nov 24, 2024

Type

docx

Pages

Uploaded by UltraBravery9719

BPP Business School Coursework Cover Sheet Please use this document as the cover sheet of for the 1 st page of your assessment. Please complete the below table – the grey columns Module Name MSc Management Student Reference Number (SRN) Assessment Title Management Essentials Please complete the yellow sections in the below declaration: Declaration of Original Work : I hereby declare that I have read and understood BPP’s regulations on plagiarism and that this is my original work, researched, undertaken, completed and submitted in accordance with the requirements of BPP School of Business and Technology. The word count, excluding contents table, bibliography and appendices, is words. Student Reference Number: Date: By submitting this coursework you agree to all rules and regulations of BPP regarding assessments and awards for programmes. Please note that by submitting this assessment you are declaring that you are fit to sit this assessment. BPP University reserves the right to use all submitted work for educational purposes and may request that work be published for a wider audience. 1 | P a g e

Table of Contents Introduction .............................................................................................................................. 3 Overview of the Purpose of the Report .................................................................................. 3 Definition of leadership and management ............................................................................. 3 Why leadership management is important for Qatar Airways ............................................... 3 Task 1 Management Practices ................................................................................................. 4 Critically analyse the mission, values and management practices within Qatar Airways ..... 4 Management practices are aligned to the mission and values of the airline .......................... 5 Task 2 – Analysis of Business Challenges ............................................................................... 6 Key challenges that Qatar Airways is encountering in the current environment ................... 6 Organisation’s current management competency of Creativity and Innovation .................... 8 Improvements Qatar Airways management need to implement in their management competency of Decision-making ............................................................................................ 9 Task 3 - Management Behaviours of Emotional Intelligence ............................................. 10 Qatar Airways' management approach to Emotional Intelligence within their management practice ................................................................................................................................. 10 Emotional intelligence has a potential impact on promoting high levels of employee engagement and organizational performance ....................................................................... 12 Task 4 - Management competencies development .............................................................. 13 Qatar Airways' values and critically assess the extent to which they reflect any 2 of the management competencies ................................................................................................... 13 Managing Resilience ............................................................................................................ 13 Managing Stakeholder Relationships ................................................................................... 14 Conclusion ............................................................................................................................... 15 References ............................................................................................................................... 17 2 | P a g e

3 | P a g e

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

Introduction Overview of the Purpose of the Report This study was conducted to better inform Qatar Airways' management decisions and ensure the company's continued prosperity. The primary purpose of this research is to better understand the ways in which effective leadership practises at Qatar Airways have aided the company's expansion and growth. Definition of leadership and management The ability to motivate others to work together towards a single goal is at the heart of what it means to lead. The ability to think strategically, come up with a game plan, make good calls, and inspire one's team members to give their best are all necessary leadership and management skills. On the other hand, management entails making decisions from a menu of possible actions in order to optimise output and efficiency in accomplishing organisational goals. When things go smoothly, people's efforts are maximised and their objectives are met. Why leadership management is important for Qatar Airways Qatar Airways' rapid adaptation to market shifts, new chances for growth, and the company's own ambitious ambitions are all the result of strong strategic leadership. Qatar Airways needs to be flexible in order to be profitable and competitive as the market, technology, and consumer preferences evolve. Qatar Airways' success is largely attributable to the company's competent management and visionary leadership. Competent management yields a focus on the customer, the support of employees, and well-defined objectives. Superior management increases output, minimises waste, and maximises adaptability. Leadership and management of Qatar Airways are crucial to the airline's success and to maintaining its consistently high customer satisfaction scores. 4 | P a g e

Task 1 Management Practices Critically analyse the mission, values and management practices within Qatar Airways Qatar Airways has established its objective of being the preeminent airline globally. The primary objectives of this system are to provide benefits to all stakeholders involved, ensure the system's security and reliability, and deliver exceptional customer service. The airline has established a commendable standing in the industry due to its commitment to innovation, transparency, and attentive customer service. Mission: Qatar Airways endeavours to achieve excellence in its operations. This statement suggests that our customers consistently have the highest level of importance in our business operations ( Fetais et al., 2020). Our airline possesses a devoted client base due to the fact that customers have confidence in our commitment to equitable treatment. Values: The aspiration for exceptional performance is a core goal, and we are dedicated to achieving it in all of our undertakings. The term "primary industry" within the context of a firm pertains to the specific area in which it generates the highest level of financial gain ( Petcu, 2021). The management of Qatar Airways has demonstrated a strong dedication to the principles of strategic planning, operational efficiency, and continuous growth. The airline's notable ascent to prominence may be attributed mostly to the strategic leadership provided by Mr. Akbar Al Baker. The primary managerial practises employed by Qatar Airways encompass:  Operational Excellence: In the corporate world, Qatar Airways places a premium on quickness and accuracy. The leadership is aware that effective management, cutting- edge technology, and reliable processes are essential to the company's continued success. The timeliness of flights, the convenience of baggage check-in, and the security of passengers are the airline's calling cards ( Sulistya and Ginaya, 2020).  Strategic Planning: The company's long-term goals include expanding its operations across the world and solidifying its status as the market leader. In order to anticipate growth opportunities, management conducts in-depth market research. The strategy has allowed the airline to reach new customers, develop ground-breaking new services, and stay ahead of the curve. 5 | P a g e

 Engagement of Employees: Qatar Airways values its staff members and appreciates their hard work. The airline places a premium on employees' continued development ( Kucsera, 2021). The airline prioritises a positive work environment by encouraging employees to work together and advance in their careers. It has been demonstrated that making workers happy leads to increased output and satisfaction.  Customer-Centric Approach: Flying with Qatar Airways guarantees they a once-in-a- lifetime experience. The company's first priority is providing excellent customer service, which includes focusing on the specifics of each request and going above and beyond expectations. The numerous accolades bestowed upon the airline for excellent service are evidence of the strategy's effectiveness ( Chiambaretto and Wassmer, 2019). Management practices are aligned to the mission and values of the airline Closer analysis reveals that Qatar Airways' management is dedicated to the company's declared purpose, values, and objectives. The business strategy for the airline highlights the company's dedication to optimal levels of productivity and client happiness. The long-term goals of Qatar Airways may be attained with the help of the company's strategic plan. Leadership is dedicated to this goal, as seen by its efforts to grow the business and purchase new planes. Careful management and quality assurance are two of Qatar Airways' top priorities, so that its passengers may always fly in comfort and confidence ( Kucsera, 2021). The airline is able to reliably meet its primary operational KPIs because of its consistent management practises and guiding philosophies. There has to be more research done to find out what keeps shareholders and employees happy. It's great that Qatar Airways has become more efficient, but it's just as important that its workers know they're appreciated. The success of an airline is directly tied to the quality of its staff; thus, it is crucial to treat them with respect. The airline's decision to prioritise passenger happiness is consistent with its core principles ( Hasoh et al., 2021). Management practises that highlight offering good service, paying close attention to detail, and personalising the travel experience for each customer are indicative of an airline that places a high value on its customers. The trust and cooperation that serves as the foundation of our airline also supports our commitment to employee input. Qatar Airways places a premium on worker wellness as a means of encouraging teamwork and retaining customers. Management practises must be in line with sustainability goals since the aviation industry's environmental effect is under greater scrutiny than ever before ( Tunali, 2022). 6 | P a g e

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

Qatar Airways has taken some measures in this regard, including the acquisition of more fuel- efficient planes, and the company may take it further by incorporating additional sustainable policies and processes into its operational decision-making. Take steps to reduce waste, learn about and investigate renewable energy options, and work with others to propel sustainable innovation. Qatar Airways' management is on track with the company's declared aims and purposes, while there is need for improvement in a few strategic areas ( Hamad MA Fetais et al., 2021). Increased staff involvement, the implementation of sustainable practises, a laser- like focus on customers, and a persistent re-evaluation of the airline's purpose and values are all possibilities for maintaining the company's present market supremacy. Qatar Airways demonstrates its dedication to openness and transparency by providing a platform for influential companies to submit their ideas and by carefully evaluating those statements throughout the whole strategy creation process. This exemplifies our firm's commitment to offering first-rate service and building long-term partnerships with our patrons. The corporation understands that in order to become the most well-known airline in the world, it must make an investment in its workers' personal and professional growth ( Baxter, 2023). In dealing with many stakeholders, including customers, workers, suppliers, government regulators, and shareholders, management has shown a willingness and capacity to adapt. Several government measures may be responsible for the region's overwhelming acceptance. The amazing success of Qatar Airways may likely be attributed to the airline's management practises that are in keeping with the company's vision and guiding principles. The company's executives are dedicated to maintaining the airline's original principles. A greater emphasis on safety and regulatory compliance, increased attempts to increase customer contentment, a shift in focus from high management to lower-level workers, and better coordination among the company's various stakeholders are all contributing factors to the airline's success ( Lebel, 2019). Management in Doha has done a fantastic job of steering Qatar Airways towards its ultimate goal of being the best international airline in the world. Task 2 – Analysis of Business Challenges Key challenges that Qatar Airways is encountering in the current environment Qatar Airways, a notable entity within the global airline business, is currently facing significant competition and rapid development within the sector. The airline is widely recognised and has achieved notable success; nonetheless, it is presently confronted with a range of significant challenges that need prompt attention from competent leadership. 7 | P a g e

 Competitive market environment Since there are so many different airlines to choose from, the industry is very competitive. Qatar Airways faces stiff competition in the regions where it flies. They face the most likely competition from Emirates and Etihad airlines. In order to stand out from its rivals, Qatar Airways must continue to increase its worldwide footprint and offer superior service at competitive pricing ( Wang, 2021). Passenger demand and airline profitability have suffered due to regional geopolitical instability and local conflicts, according to the CAPA Aviation Centre. The airline's market competitiveness will improve as a result of this.  Impact of COVID-19 Pandemic The COVID-19 epidemic resulted in significant disruptions and a sharp decline in passenger demand, leading to a profound impact on the worldwide aviation business. Numerous airlines, including Qatar Airways, are now grappling with a range of challenges such as flight delays, travel restrictions, and a decline in reservations ( Wood, 2022). The airline was compelled to swiftly implement modifications in order to safeguard the well-being of its passengers and alleviate the adverse economic consequences resulting from declining ticket revenues and increasing operational costs. According to the International Air Transport Association (IATA), there was a significant decline of 79.4 percent in the demand for air travel in the Middle Eastern region from 2019 to 2020 ( Wood, 2022). The acquired understanding of the challenges faced by Qatar Airways throughout the epidemic enables us to acknowledge and value the company's resilience.  Workforce management Qatar Airways needs to improve its management of its diverse workforce if it is to continue its fast expansion and maintain a consistently high level of service quality. Recruiting and keeping qualified employees, such as pilots and flight attendants, is difficult in today's highly competitive aviation sector. Showing real interest in employees outside life is one way to keep them around. Glassdoor evaluations from current and former Qatar Airways employees show a wide variety of perspectives on the company's management style and emphasis on work-life balance ( Martorell i Gil, 2022). Airlines must take the initiative to address these issues if they want to keep their employees interested and committed to their profession. 8 | P a g e

 Sustainability and environmental issues The airline sector is currently facing mounting pressure to enhance its environmental performance and promote wider sustainability goals. The development of environmentally friendly practises and the purchasing of fuel-efficient aircraft have assuaged concerns over the company's environmental effect. The airline's efforts to address its environmental issues have failed to assuage the apprehensions of its shareholders, regulators, and consumers ( Babra, 2021). The International Council for Clean Transportation (ICCT) has identified a correlation between the carbon dioxide emissions of aircraft and the phenomenon of global warming. Organisation’s current management competency of Creativity and Innovation Executives at Qatar Airways are being urged to think outside the box in order to solve the airline's pressing issues. In order to thrive in today's fast-paced, competitive business environment, companies must demonstrate their ability to think creatively and strategically. The current leadership of Qatar Airways may be able to harness the company's competitive edge and the management team's wealth of expertise to find novel approaches to the challenges the airline now faces ( Theodoropoulou, 2019).  Demonstrated creativity and innovation in a competitive corporate environment: If the airline appreciates and rewards its employees' inventiveness, it may see an increase in customer loyalty, new product ideas, and service quality. Managers may encourage creative problem-solving by holding brainstorming sessions, encouraging cooperation across departments, and giving credit to employees for out-of-the-box thinking ( Perčević et al., 2020). This might result in aggressive pricing strategies, open lines of communication with customers, and innovative approaches to providing services, all of which would be to Qatar Airways' advantage.  Pandemic Response: An Opportunity for Creativity and Innovation: In light of the dynamic changes occurring within the sector, Qatar Airways may consider using innovative tactics for experimentation. Potential future developments encompass entering the freight transportation industry, adapting aircraft for commercial transportation purposes, and creating vacation packages tailored to certain destinations. The implementation of digital technology and contactless services is expected to provide benefits for Qatar 9 | P a g e

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

Airways in terms of enhanced passenger security and improved customer satisfaction ( Coline, 2021).  Using one's imagination and ingenuity to overcome obstacles brought on by physical location: If it is unable to extend its route network and alleviate the consequences of airspace limits through its present alliances and partnerships, Qatar Airways may consider forming new ones. There is more leeway for managers to try out novel approaches to growth, such as focusing on and nurturing a niche clientele. Qatar Airways can better respond to geopolitical problems and capture strategic opportunities if it fosters a growth mindset and a culture of innovation. Improved methods of managing employees: Managers may be able to boost productivity, employee satisfaction, and morale by cultivating an atmosphere that fosters creative thinking. Morale, collaboration, and creativity might all rise as a result ( Akmalin, 2019).  Use of imagination and originality to find solutions to environmental problems: Qatar Airways is actively engaging in research and development (R&D) endeavours with the aim of expediting the advancement and broad use of ecologically sustainable technology, such as biofuels and energy-efficient aircraft. Managers may contribute to sustainability projects through several means, including as implementing recycling programmes, reducing waste production, and enhancing environmental consciousness among both workers and consumers ( Abeza et al., 2020). Qatar Airways has the potential to contribute to environmental preservation and enhance its competitive position by assuming a pioneering role in the realm of airline industry's environmental stewardship. Improvements Qatar Airways management need to implement in their management competency of Decision-making Every manager's most valuable skill is the ability to make sound decisions that boost the company's bottom line. In order to maintain its position as a global leader, Qatar Airways must adapt its decision-making procedures to the industry's constant change and growing complexity. Collaboration and Stakeholder Engagement : The intellect and diversity of the group will increase if appropriate stakeholders are included. The upper echelons of Qatar Airways should seek to open up more lines of communication to encourage more cooperation and the 10 | P a g e

free flow of ideas ( Albasoos et al., 2021). The organisation could probably use some input from those working in customer service, pilots, and other departments. Enhanced Data-driven Approach : Qatar Airways needs to improve its data-driven approach if it is to make sound decisions. The airline must invest heavily in data analytics and create new systems to gather, examine, and decipher data from a wide variety of sources. Predictive modelling is a type of advanced analytics that may provide useful insights to company executives about market changes and operational effectiveness. Decision-making Streamlining: In order to enhance the efficiency and precision of its decision-making process, Qatar Airways may find it advantageous to adopt a standardised approach. The intricate nature and bureaucratic procedures inside an organisation might impede effective communication and the ability to make critical choices ( Kempel and Himpel, 2023). The establishment of decentralised decision-making procedures, the delegation of greater authority to managers, and the reduction of bureaucratic processes may facilitate the development of a corporate culture that prioritises responsiveness and agility inside the airline. Continuous Learning and Development: In order to make better business judgements, the upper echelons of Qatar Airways should foster a culture of continual education within the management team. An investment by the airline in programmes that teach young people to think critically and morally is warranted ( Kapar and Buigut, 2020). By providing managers with proper resources, training, and possibility for advancement, Qatar Airways may be able to influence management decision-making that is compatible with the company's stated purposes and values. Task 3 - Management Behaviours of Emotional Intelligence Qatar Airways' management approach to Emotional Intelligence within their management practice Cultivating emotional intelligence may be advantageous for those at various levels of management and leadership within an organisation. Self-awareness, critical thinking, and exemplary implementation are all components of this overarching notion. The senior management of Qatar Airways recognises the importance of emotional acuity as a fundamental requirement for effective communication ( Iyayi et al., 2020). The success of the airline is contingent upon the management' capacity to cultivate a culture that prioritises the needs and satisfaction of customers. 11 | P a g e

The use of emotional intelligence training would yield significant benefits for the management and staff members of Qatar Airways. Participation in workshops, seminars, and mentoring programmes has the potential to enhance the development of social, emotional, and self-aware competence. The potential advantages for the airline company in offering emotional intelligence training to its staff include enhanced productivity, improved operational effectiveness, and increased customer satisfaction ( Jones, 2020). The training programme provides staff employees with several advantages, such as heightened levels of client satisfaction and the ability to maintain composure in high-stress situations. There exists a significant level of association between these phenomena. Leaders that exhibit high levels of emotional intelligence are more likely to effectively motivate their teams, foster good interpersonal ties among employees, and successfully transform negative conflicts into productive resolutions ( Mifsud, 2022). Qatar Airways is required to implement a programme aimed at assessing and enhancing the emotional intelligence of its leaders. Leaders that possess the ability to inspire and influence the emotions and thoughts of their subordinates have the potential to enhance both the overall morale and productivity inside the company.  Emotional intelligence and consumer experience : Qatar Airways, which places a premium on satisfied passengers, would do well to promote the importance of emotional intelligence at work. Emotionally intelligent workers are more attuned to the nuances of their customers' experiences and better equipped to meet their specific demands ( Fetais et al., 2020). The airline industry is very competitive, therefore it's important that Qatar Airways equips its staff with the resources they need to maintain their composure and deliver outstanding customer service.  Well-being development through emotional intelligence: Raising morale and productivity on the job requires working on one's emotional intelligence. Taking care of their employees' mental health should be a primary concern for Qatar Airways' management. To get there, we need to encourage a healthy work-life balance, cultivate direct lines of contact, and provide room for the free exchange of ideas. Managers need education on how to care for their staff's mental health in order to create a positive work environment ( Hamad MA Fetais et al., 2021). When employees feel appreciated at work, they are more inclined to go above and beyond in their efforts to help the company succeed. 12 | P a g e

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

 Emotional intelligence in conflict resolution : When individuals congregate, it is inevitable that arguments will arise. Nevertheless, it is worth considering that implementing a management approach that prioritises emotional intelligence (EQ) attributes such as empathy and conflict resolution might potentially provide advantages for Qatar Airways. Effective managers possess the essential qualities of analytical thinking, proficient communication skills, and attentive listening abilities. If Qatar Airways prioritises emotional intelligence (EQ) in its attempts to resolve disputes, it might potentially mitigate the negative impact that internal conflicts have on staff morale and productivity ( Theodoropoulou, 2019). Emotional intelligence has a potential impact on promoting high levels of employee engagement and organizational performance There exists a requirement for enhancement within Qatar Airways pertaining to leadership, staff development, employee engagement and well-being, customer service, and emotional intelligence in conflict resolution. The aforementioned measures would facilitate the incorporation and amplification of emotional intelligence within the organisational setting. In the context of the fiercely competitive aerospace industry, enhancing organisational performance and fostering customer loyalty may exert a substantial influence on a company's financial performance ( Wood, 2022). Enhanced Relationship Building and Communication : Leaders who are emotionally intelligent are more likely to motivate their teams and persuade key stakeholders to support their vision. Managers with high levels of emotional intelligence are better able to understand their employees' views and requirements. When employees are treated with dignity, gratitude, and honesty, they are more likely to go the extra mile for the company ( Kucsera, 2021). Employees are more willing to go above and beyond when they know their job is appreciated and essential to the success of the company as a whole. Effective Conflict Management : Conflicts in the workplace are unavoidable, how they are addressed may have a major impact on morale and output. Managers that are emotionally intelligent are more likely to be able to perceive things from several perspectives at once, making them more equipped to handle and resolve problems. They are skilled at considering opposing viewpoints and arriving at agreements that satisfy all parties. This strategy improves productivity in the long run by fostering cooperation, decreasing workplace conflict, and raising morale. Job happiness and the quality of service provided to clients are both influenced by employees' EQ ( Fetais et al., 2020). Employees with a high emotional 13 | P a g e

quotient are compassionate and eager to go the additional mile to satisfy customers. They are pros at settling disputes, soothing irate customers, and delivering personalised care. It is interactions like this that will secure Qatar Airways' longevity and keep its present customers coming back for more. Innovation and Adaptability: Managers with a high level of emotional intelligence are better equipped to deal with uncertainty and foster an environment within their teams that fosters creativity from within. It has been acknowledged that adjustments are required to accommodate market demands and customers' evolving preferences. The organisation encourages an atmosphere where employees may be open and honest with one another and with management. The company's willingness to try new things and listen to its consumers has helped it thrive in a competitive sector ( Petcu, 2021). Task 4 - Management competencies development Qatar Airways' values and critically assess the extent to which they reflect any 2 of the management competencies Qatar Airways is highly esteemed throughout the airline industry as a result of its steadfast dedication to excellence and emphasis on delivering great customer service. The primary objective of this study is to evaluate the alignment between Qatar Airways' stated management philosophy and its actual implementation in terms of resilience and stakeholder relationship management ( Sulistya and Ginaya, 2020). Managing Resilience A corporation that possesses resilience is capable of maintaining optimal operational performance even in the face of adverse circumstances. The long-term success of Qatar Airways hinges on the prioritisation of team resilience throughout its whole workforce. Qatar Airways places a high priority on the pursuit of quality, the satisfaction of its customers, and the continual advancement of its operations. The CVF encompasses societies that adhere to the Clan, Adhocracy, Hierarchy, and Market modes of structure. Qatar Airways acknowledges the market's emphasis on intense competition and continuous enhancement, with a primary focus on meeting consumer expectations ( Kucsera, 2021). The accompanying variables can be employed to ascertain the extent to which resilience management is strongly embedded into the organisational culture of Qatar Airways: 14 | P a g e

 Flexibility and agility: The capacity to promptly adjust to evolving conditions is evidence of resilience. Qatar Airways is likely to possess adaptability due to its strong focus on innovation. This illustrates the organization's commitment to periodically evaluating its strategy and procedures in order to accommodate market advancements.  Learning and Growth: The employees of companies that are able to weather storms are provided with numerous opportunities to learn new skills and advance in their careers, since these firms are resilient enough to weather any storm. Qatar Airways is a model of a company that embraces continuous improvement because of its core values ( Chiambaretto and Wassmer, 2019). By offering its employees a variety of training and education programmes, Qatar Airways shows that it values its employees' growth and development. In order to effectively manage resilience, Qatar Airways places a priority on operational efficiency and continuous development. Case study exemplifies Qatar Airways' commitment to quality and ongoing effort to provide the finest customer service in the business. Continuous attempts to boost productivity, simplify processes, and deliver superior service demonstrate the company's commitment to its customers. These successes are evidence of the airline's resilience and capacity to thrive in the face of intense competition. Due to the company's solid financial standing, Qatar Airways is in a position to invest in cutting-edge technology, broaden its route network, and ride out industry storms ( Kucsera, 2021). By providing a positive and secure workplace, Qatar Airlines is able to attract and retain employees who are dedicated to the company's success. Employees that are highly motivated through rewards and training are more likely to be flexible in the face of change, resilient in the face of adversity, and attentive to the needs of their customers. Managing Stakeholder Relationships In order to maintain the financial stability and prosperity of your organisation, it is imperative to diligently prioritise the requirements and desires of your stakeholders. These perspectives align with the stakeholder theory, which emphasises the need of addressing the interests of a wider range of stakeholders beyond only shareholders ( Tunali, 2022). To get insight into the level of importance Qatar Airways places on stakeholder relationship management, an examination of their guiding principles may be undertaken.  Customer satisfaction : When it comes to serving its customers, Qatar Airways is always looking for ways to improve. This indicates an awareness of the need of 15 | P a g e

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

connecting with consumers on an emotional level and providing service that goes above and beyond what they anticipate ( Hamad MA Fetais et al., 2021). Qatar Airways demonstrates their commitment to stakeholder relationship management by placing a focus on customer satisfaction.  Integrity and ethical conduction: The aforementioned principle is fundamental to the operations of the airline. This demonstrates your commitment to maintaining transparency and integrity in your interactions with your constituents. When Qatar Airways demonstrates a high level of integrity, it garners the respect and trust of its employees, customers, and the local communities in which it operates. The relationships that are established may develop in intensity and exhibit mutual advantages ( Baxter, 2023). The capacity of a management team to understand and respond to the requirements of a wide range of constituencies is highly valued by Qatar Airways. The company's commitment to these ideals is seen in its emphasis on innovation, customer service, and moral business practises. Qatar Airways' ability to adapt to the modern business environment depends on how well it internalises these notions ( Lebel, 2019). Qatar Airways must do a better job of incorporating these abilities into its management plans if it is to maintain its position as a global leader. Qatar Airways is committed to the personal and professional growth of its employees in order to maintain its excellent service record. The airline values its relationships with its vendors and prefers to sign multi-year contracts with them wherever feasible. Since it operates within the law and makes tax-deductible contributions to the economy, Qatar Airways enjoys close relations to the government ( Wang, 2021). Through corporate social responsibility (CSR) programmes including environmental sustainability and community participation, Qatar Airways is able to enhance its ties to key constituents. Conclusion The study suggests that Qatar Airways' leadership may be responsible for the company's success. The success of Qatar Airways may be attributed to two main elements. Because of this, Qatar Airways' fleet has expanded, raising the company's profile and propelling it to the top of the airline sector worldwide. If Qatar Airways wants to keep being the top airline in the world, it will have to overcome a number of challenges. Aviation is having trouble staying profitable because of the economy and the proliferation of similar enterprises. Airline 16 | P a g e

companies already face significant challenges, and tense international ties only make matters worse. The government might use some team-based problem-solving strategies and data-driven decision-making tools. Experts continue to argue about whether of these weapons has been more successful in the ongoing fight. New methods of collaboration may be the key to accelerating progress. A company's culture that recognises and appreciates its employees is crucial to its success, especially in trying economic times. Having supportive family and friends near by may be a huge boost to morale during tough times. 17 | P a g e

References Abeza, G., Boesen, M.Q., O’Reilly, N. and Braunstein-Minkove, J.R., 2020. Qatar 2022 world cup: Designing a context-based decision-making approach. Case Studies in Sport Management , 9 (1), pp.7-11. Akmalin, S.I., 2019. Problems And Strategies When Communicating With Foreigner And Customer Via Phone As A Customer Service Officer At Qatar Airways Cargo Jakarta (Doctoral dissertation, UNIVERSITAS AIRLANGGA). Albasoos, H., Hassan, G. and Al Zadjali, S., 2021. The Qatar crisis: Challenges and opportunities. International Journal of Research in Business and Social Science (2147- 4478) , 10 (1), pp.158-167. Babra, M.K., 2021. What is the impact of airline alliances? A case study of Qatar airways investment in Rwanda. Baxter, G., 2023. The Evolution of Qatar Airways in Australia’s International Air Travel Market. Journal of Multidisciplinary in Social Sciences , 19 (2), pp.1-18. Chiambaretto, P. and Wassmer, U., 2019. Resource utilization as an internal driver of alliance portfolio evolution: The Qatar Airways case (1993–2010). Long Range Planning , 52 (1), pp.51-71. Coline, D., 2021. Analyse SWOT-Qatar Airways. Publications Études & Analyses . Fetais, A.H.M., Al-Kwifi, O.S., Ahmed, Z.U. and Tran, D.K., 2020. Qatar Airways: building a global brand. Journal of Economic and Administrative Sciences , 37 (3), pp.319-336. Hamad MA Fetais, A., Al-Kwifi, O.S., U Ahmed, Z. and Khoa Tran, D., 2021. Qatar Airways: building a global brand. Journal of Economic and Administrative Sciences , 37 (3), pp.319-336. Hasoh, A., Seanyen, T., Choyprasit, W., Premmnisakul, V. and Srayudh, K., 2021. The Qatar Airways business plan Analysis (SWOT). Nimitmai Review Journal , 4 (1), pp.34-37. Iyayi, I.O., Salihu, B. and Adigun, O.W., 2020. Iran-Qatar Relations And The Gulf Regional Crisis. Crawford Journal Of Business And Social Science , 10 (1), pp.14-24. Jones, M.O., 2020. Covid-19 in Qatar: Well versed in crisis management. 18 | P a g e

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

Kapar, B. and Buigut, S., 2020. Effect of Qatar diplomatic and economic isolation on Qatar stock market volatility: an event study approach. Applied Economics , 52 (55), pp.6022-6030. Kempel, W. and Himpel, F., 2023. Supply Chain Management as a Consequence of the Qatar Blockade. In Nachhaltigkeit und Innovation in internen und externen Unternehmensbeziehungen: Festschrift für Prof. Dr. Klaus Bellmann zum 80. Geburtstag (pp. 153-169). Wiesbaden: Springer Fachmedien Wiesbaden. Kucsera, E., 2021. The handling of the blockade against Qatar from the perspective of Qatar Airways’ resilience. Regional Statistics , 11 (04), pp.101-125. Kucsera, E., 2021. The importance of environmental impacts in the marketing policy of Emirates, Etihad and Qatar Airways. Turisztikai és Vidékfejlesztési Tanulmányok , 6 (2). Lebel, J., 2019. Emirates Airline, Etihad Airways and Qatar Airways: Global Airline Companies Promoting the International Position and Reputation of Dubai, Abu Dhabi and Qatar. Martorell i Gil, A., 2022. Study of the feasibility of launching a new route between Doha and Buenos Aires by Qatar Airways (Bachelor's thesis, Universitat Politècnica de Catalunya). Mifsud, G., 2022. Qatar Airways v. Airbus. Air and Space Law , 47 (4/5). Perčević, K., Dragin, A. and Mijatov, M., 2020. Internal and external communication of the cabin crew within'Qatar Airways' airline. Marketing , 51 (3), pp.170-178. Petcu, C., 2021. The role of Qatar Airways in the economic development of Qatar: Before and during the Gulf crisis. The 2017 Gulf Crisis: An Interdisciplinary Approach , pp.325-345. Sulistya, I.A.P. and Ginaya, G., 2020. Corporate social responsibility implementation on aviation company: a case study in Qatar Airways. International Journal of Green Tourism Research and Applications , 2 (1), pp.41-46. Theodoropoulou, I., 2019. Semioscaping Eutopia: Qatar as a place in Qatar Airways advertisements. Sociolinguistic Studies , 13 (1). Tunali, R.E., 2022. The impacts of covid-19 outbreak on the aviation industry: the case of qatar airways during the covid-19 pandemic. İktisat İşletme ve Uluslararası İlişkiler Dergisi , 1 (1), pp.88-116. 19 | P a g e

Wang, Z., 2021. Understanding the strategy used by leading airlines: a case study of Qatar Airways. Wood, D., 2022. JetBlue, Qatar Airways Expand Global Partnership. 20 | P a g e

Management Essentials

Related Documents