BSBLDR522 - Manage people performance

\ Student Assessment Tasks BSBMGT502 Manage people performance

BSBMGT502 Manage people performance Student Assessment Tasks Table of Contents Table of Contents 2 Assessment Information 3 Assessment Instructions 5 Student Assessment Agreement 6 Assessment Task 1 Cover Sheet 7 Assessment Task 1: Written Questions 8 Assessment Task 1 Instructions 10 Assessment Task 1 Checklist 12 Assessment Task 2 Cover Sheet 13 Assessment Task 2: Work allocation project 14 Assessment Task 2 Instructions 16 Assessment Task 2 Checklist 20 Assessment Task 3 Cover Sheet 21 Assessment Task 3: Performance management system project 22 Assessment Task 3 Instructions 24 Assessment Task 3 Checklist 26 Assessment Task 4 Cover Sheet 27 Assessment Task 4: Managing performance project 28 Assessment Task 4 Instructions 30 Assessment Task 4 Checklist 33 Assessment Task 5 Cover Sheet 35 Assessment Task 5: Disciplinary and termination project 36 Assessment Task 5 Instructions 38 Assessment Task 5 Checklist 41 Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 2

BSBMGT502 Manage people performance Student Assessment Tasks Naming electronic documents It is important that you name the documents that you create for this Assessment Task in a logical manner. Each should include:  Course identification code  Assessment Task number  Document title (if appropriate)  Student name  Date it was created For example, BSBMGT502 AT2 Risk Management Plan Joan Smith 20/10/18 Additional Resources You will be provided with the following resources before you begin each Assessment Task. Assessment Task 2  Strategic Plan  Action Plan Template  Staff Code of Conduct  Risk Management Plan Template Assessment Task 4  Performance Review Guidance  Performance Agreement Template Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 4

BSBMGT502 Manage people performance Student Assessment Tasks Assessment Instructions Each assessment task in this booklet consists of the following: Assessment Task Cover Sheet This must be filled out, signed and submitted together with your assessment responses. If you are submitting hardcopy, the Cover Sheet should be the first page of each task’s submission. If you are submitting electronically, print out the cover sheet, fill it out and sign it, then scan this and submit the file. The Assessment Task Cover Sheet will be returned to you with the outcome of the assessment, which will be satisfactory (S) or unsatisfactory (U). If your work has been assessed as being not satisfactory, your assessor will include written feedback in the Assessment Task Cover Sheet giving reasons why. Your assessor will also discuss this verbally with you and provide advice on re-assessment opportunities as per Angad Australian Institute of Technology ’s re-assessment policy. Depending on the task, this may include  resubmitting incorrect answers to questions (such as short answer questions and case studies)  resubmitting part or all of a project, depending on how the error impacts on the total outcome of the task  redoing a role play after being provided with appropriate feedback about your performance  being observed a second (or third time) undertaking any tasks/activities that were not satisfactorily completed the first time, after being provided with appropriate feedback. Assessment Task Information This gives you:  a summary of the assessment task  information on the resources to be used  submission requirements  re-submission opportunities if required Assessment Task Instructions These give questions to answer or tasks which are to be completed. Your answers need to be typed up using software as indicated in the Assessment Task Instructions. Copy and paste each task’s instructions into a new document and use this as the basis for your assessment task submission. Include this document’s header and footer. If you are submitting electronically, give the document a file name that includes the unit identification number, the task number, your name and the date. Checklist This will be used by your assessor to mark your assessment. Read through this as part of your preparation before beginning the assessment task. It will give you a good idea of what your assessor will be looking for when marking your responses. Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 5

BSBMGT502 Manage people performance Student Assessment Tasks Assessment Task 1 Cover Sheet Student Declaration To be filled out and submitted with assessment responses  I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).  I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.  I have correctly referenced all resources and reference texts throughout these assessment tasks. Student name Student ID number Student signature Date Assessor declaration  I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures. Assessor name Assessor signature Date Assessment outcome S NS DNS Resubmission Y N Feedback Student result response  My performance in this assessment task has been discussed and explained to me.  I would like to appeal this assessment decision. Student signature Date A copy of this page must be supplied to the office and kept in the student’s file with the evidence. Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 7

BSBMGT502 Manage people performance Student Assessment Tasks Assessment Task 1: Written Questions Task summary This is an open book test, to be completed in the classroom. A time limit of 1 hour to answer the questions is provided. You need to answer all of the written questions correctly. Your answers must be word processed and sent to the assessor as an email attachment. Required  Access to textbooks and other learning materials  Computer with Microsoft Office and internet access Timing Your assessor will advise you of the due date of this assessment. Submit  Answers to all questions Assessment criteria All questions must be answered correctly in order for you to be assessed as having completed the task satisfactorily. Re-submission opportunities You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment. Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 8

BSBMGT502 Manage people performance Student Assessment Tasks Assessment Task 1 Instructions Provide answers to all of the questions below: 1. Explain the key provisions of the Fair Work Act 2009. 2. Explain the key provisions of each of the following Acts: a. The Racial Discrimination Act 1975 b. Sex Discrimination Act 1984 c. Disability Discrimination Act 1992 3. Explain the purpose of the National Employment Standards and the 11 minimum entitlements. 4. Explain the use of modern awards in workplaces. 5. Identify at least two examples of modern awards using the Fair Work Ombudsman website. Write down the name of the award and the minimum wages under the award and minimum working hours. 6. Outline the purpose of an enterprise agreement and with which entity must the agreement be registered. 7. Outline minimum terms and conditions that must be included in an enterprise agreement. 8. Explain the process of performance management and the purpose of using performance management systems in the workplace. 9. Explain two types of performance management systems that can be used at work. Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 10

BSBMGT502 Manage people performance Student Assessment Tasks 10. In what form must an employer provide an employee with notice of termination. 11. Under the Fair Work Act, what amount of notice must be given to employees who have worked for a company for less than one year. 12. List two types of employees to whom notice of termination would not need to be provided. 13. Under what circumstances is an employee entitled to redundancy pay? 14. Explain at least three circumstances that can constitute unfair dismissal. 15. Which circumstances must apply for the Fair Work Commission to determine that an employee has been unfairly dismissed? 16. Outline five ways of that staff can develop skills at work 17. As a manager, list three types of information that you could provide to staff to help them to develop their knowledge base. Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 11

BSBMGT502 Manage people performance Student Assessment Tasks Assessment Task 2 Cover Sheet Student Declaration To be filled out and submitted with assessment responses  I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).  I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.  I have correctly referenced all resources and reference texts throughout these assessment tasks. Student name Student ID number Student signature Date Assessor declaration  I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures. Assessor name Assessor signature Date Assessment outcome S NS DNS Resubmission Y N Feedback Student result response  My performance in this assessment task has been discussed and explained to me.  I would like to appeal this assessment decision. Student signature Date A copy of this page must be supplied to the office and kept in the student’s file with the evidence. Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 13

BSBMGT502 Manage people performance Student Assessment Tasks Assessment Task 2: Work allocation project Task summary This assessment task requires you, in the role of Human Resources Manager of Boutique Build Australia, to meet with the Managing Director to discuss the company’s human resources priorities for the upcoming year and as documented in the company’s Strategic Business Plan. You will then need to develop a work plan for your team, as well as a risk assessment. You will then need to meet your team to allocate the work based on the work plan you have developed, as well as use the opportunity to remind your team about their Code of Conduct responsibilities. This assessment is to be completed in the simulated work environment in the Angad Australian Institute of Technology . Required  Access to textbooks and other learning materials  Computer with Microsoft Office and internet access  Strategic Plan  Human Resources Action Plan Template  Risk Management Plan Template  Staff Code of Conduct  Space for a meeting  Roleplay participants Timing Your assessor will advise you of the due date of these submissions. Submit  Email with completed action plan attached  Email with completed risk management plan attached Assessment criteria For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence. Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 14

BSBMGT502 Manage people performance Student Assessment Tasks Assessment Task 2 Instructions Carefully read the following: Boutique Build Australia Pty Ltd is a boutique building company based in Sydney that specialises in the design and build of high quality designer homes for the Sydney metropolitan and surrounding areas. The company has been operational for three years. As the Human Resources Manager for the company, you are responsible for a small team of staff including the Human Resources Support Officer and the Learning and Development Coordinator. The Learning and Development Coordinator is a new appointment in place for the last two months. As the Human Resources Manager, you are responsible for:  Taking a key, and at times, leadership role in the development and implementation of generalist HR strategies, policies and projects.  Identifying, designing and implementing general HR strategies and solutions to achieve agreed outcomes relating to: organisational design, organisational change, performance management, workforce and strategic planning and other generalist HR activities inclusive of effective negotiation and consultation with staff.  Taking ownership of the HR results and outcomes.  Providing high level, timely and professional advice to senior managers and staff, in interpreting and implementing human resource policy including: change management; HR planning; industrial relations; retention, performance management; workplace health; and organisation development and change.  Delivering a high level of proactive and reactive support, management and advice to managers and staff in employee relations, encompassing, equal employment opportunity/diversity case management.  Leading developing and motivating a small team.  Contributing as a HR team member to develop and/or enhance policies, procedures and systems to support HR ‘best practice”.  Representing and providing high level advice and support on internal and external forums and committees.  Developing effective, collaborative relationships and networking with all internal clients and external stakeholders.  Assisting the team to produce best practice learning aids and presentations  Producing a quarterly review of people statistics and analysis for distribution to internal stakeholders Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 16

BSBMGT502 Manage people performance Student Assessment Tasks The Human Resources Support Officer is responsible for:  Recruitment processes ensuring the needs of the business are met in addition to adherence to legislative and internal policy requirements.  Delivery of inductions to new employees within the office meeting legislative compliance measures as well as equipping new employees with necessary orientation information.  Management of WHS incident reporting identifying improvement processes to minimise repeat incidents.  The facilitation of ergonomic assessments and report analysis resulting in recommendations for individual requirements.  Liaison point for workers compensation claims between insurance company and staff.  Implementation and maintenance of the Human Resources Information System.  HR metrics and reporting.  Assistance to the HR Manager in strategic HR projects.  HR administrative support including tasks such as maintenance of personnel files; maintenance of HR specific records on the share drive; reporting requirements relating to surveys and performance management cycles etc.  Other duties as required. The Learning and Development Coordinator is responsible for:  Contribute to the delivery and evaluation of training and education programs to staff  Contribute to the design and development of resource materials for use in the delivery of education and training materials for use in the delivery of training programs to staff  Ensure that records are kept and maintained of all training activities  Report to and cooperate with Human Resources Manager  Ensure that all Policies and Procedures are implemented and complied with The company also employs the following staff: Managing Director, Operations Manager, Marketing and Sales Manager, Sales Consultants (4), Office Manager, Human Resources Manager, Construction Manager, Site Manager (2), Production Draftsperson (2), 6 Carpenters and a range of contract staff, including plumbers, electricians, tilers, painters and plasterers. The workforce is predominantly male with the only four females employed (the Office Manager and the three Human Resources positions). The company’s vision as stated in its Strategic Plan is to be the best boutique home builder in Australia. Its values are listed as quality, innovation, leadership, respect and honesty and reliability. Complete the following activities: Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 17

BSBMGT502 Manage people performance Student Assessment Tasks 2. Send an email to your assessor. The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should introduce and summarise the contents of the attachment and ask for the place, date and time of a meeting so you can discuss these documents with your team. Attach your Completed Human Resources Plan and Completed Risk Management Plan to the email. 20. Meet with the team to discuss the work plan and allocate tasks Meet with your work team to discuss the work plan, allocate tasks and confirm performance standards and work outputs as per your plan, as well as agree on performance indicators for tasks. As you have also decided that this is a good opportunity to remind staff of Code of Conduct requirements, you should review the Code of Conduct provided to you ahead of the meeting so that you are able to explain key requirements to staff. At the meeting:  Provide an introduction to the meeting, including the purpose of the meeting.  Provide a copy of the work plan.  Explain that the work plan is based on the Strategic Business Plan objectives.  Go through each of the actions, responsibilities, timelines and performance indicators.  Explain the key themes of the Code of Conduct and employee responsibilities. During the meeting, you will need to demonstrate the effective interpersonal and communication skills including:  Team building techniques including clear explanation of goals and outcomes  Asking questions and listening to responses to clarify understanding  Active listening skills  Respecting and acknowledging the views of others  Non-verbal communication skills that encourage discussion and feedback, for example, nodding, smiling, eye contact. Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 19

BSBMGT502 Manage people performance Student Assessment Tasks Assessment Task 2 Checklist Student’s name: Did the student: Completed successfully Comments Yes No Ask questions and confirm information provided during the meeting with the Managing Director to identify work activities for human resources for 2016/2017 and the resources available? Submit a completed work plan using the template provided and that includes:  Actions  Priority  Timelines  Responsibilities  Performance indicators that all relate to the organisation’s operational objectives and discussion at the meeting? Identify relevant risks and treatment measures and document in the risk management plan? At the meeting with the team, explain the work plan to the team, including all actions, timelines, responsibilities and performance measures? At the meeting, explain the organisation’s Code of Conduct? Task Outcome: Satisfactory  Not Satisfactory  Assessor signature Assessor name Date Policy/Form Name Student Assessment Tasks Created Date July 2019 Policy/Form No AAIT 165 Version No: 2019-V2.0 Last Modified Date: April 2021 ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073 © RTO Works 2019 Page 20