Project

Assessment 3 Project 2 – Develop and implement a change management strategy Part A: Develop a change management plan Appendix C Assign at least one resource for each change/opportunity you identified Change/opportunity Resources Implementation of artificial intelligence SAAS services R&D for new product development Laboratory and research materials (Harmon, 2019) Implementation of digital marketing Hiring new employees who can handle online accounts, schedule posts and more. Cost-benefit Analysis Conduct a cost-benefit analysis for the change/opportunity assigned the highest priority. Implementation of Artificial intelligence Cost Benefit Cost of Maintenance Cost of Installation Hiring employees who can learn and operate Artificial intelligence Have third-party trainers to train organisational employees Automation Rise in profit margins Allows Nature care to focus on core services and products (Deszca et al. 2019) Reduce consumer errors

Efforts to manage resistance to change Develop a written change management project plan Change or opportu nity Personn el responsi ble for impleme nting change Objecti ves for change Risks associat ed Strate gy to embed chang e Resour ces require d Costs incur red Report ing manag er Timefram e Impleme ntation of Artificial intelligen ce Operati on manager It allows to have automa tion and improv ed service s and thus increas es in sales Change in trends of technolo gy. Use cloud storag e and SAAS service s to reduce costs and easily change . Access to the internet , third- party cloud service provide r (Lewis, 2019) £320 00- £4000 0 An operati on manage r and finance manage r 7 months Develop ment of new products by R&D The sales manager and finance manager It allows the develop ment of more eco- friendly product s and achieve s goals of 15% new product s high cost of impleme ntation Have custo mer feedba ck and market researc h to identif y accura te needs. Labora tories £100 000 Office manage r, CEO and finance manage r 3-4 years

PART B Consult with relevant personnel to seek their input for a communication/education plan To seek their feedback, design an online survey to seek input about personnel's learning preferences and intrinsic/extrinsic motivation factors. Online Survey Then survey will be conducted online via an organisational website; overall, 8 respondents will be considered. Q1. What are your learning preferences? a. On job training b. Training sessions c. Mentoring and Coaching d. Self learning time Q2. What sort of internal motivation sets best for your learning preferences? a. Job security b. Learning new skills c. New challenges Q3. What sort of external motivation sets best for your learning preferences? a. Promotion b. Recognition c. Work-life balance d. Rewards and recognitions PART C Develop a communication /educational plan APPENDIX E Drafting meeting invite Meeting Topic: to discuss the communication plan Venue: Naturecare conference room Time: 10:00 A.M. You are all invited to a meeting next Thursday where the comm. The plan for the change management project will be discussed, and specific roles and responsibilities for each employee and person will be allocated. There are numerous benefits of organisational change, such as having competitive advantages, reducing costs, attracting customers, having a high brand image, ease of operations, having high sales, allowing to achieve organisational objectives and more. You all

must review the plan attached and come up with your review and suggestions which can occur (Chillakuri, 2020). The finance manager and assistant, the HR manager and executive, the marketing manager and assistant and three customer service executives are invited to the meeting. PART D Role-play - Manage the delivery of communication plan You have arranged to deliver your communication/education plan to the finance team by drafting an email invite in your previous task to communicate the benefits and demonstrate the proposed RPA system. In the current session, you are invited to discuss the RPA system where. Being the human resource manager, there are some important points I would like to discuss with you t resolve various misunderstandings and wrong concepts, such as the new technology which will be implemented will be for the supports for the current employees and it does not have the intention to replace the current employees (Mansaray, 2019). It will reduce the burden on the employees for automated things, and they focus on other quality tasks, and the error rate will be reduced to a great extent. Further, to learn the system, third-party trainers are hired, which will teach the employees about the new system and make them compatible. Some of the issues are recorded by finance staff such as demand for high budget, though it is important to note that the bank will provide 70% of the loan while 30% will be arranged by shareholders, stakeholders, investors and more (Neill et al. 2020). Further, it is stated that the new technology systems of change will enhance sales, improve customer service, and have a high return on investment, and be beneficial in the long run. The system will automate things and allow employees to focus on quality, and regular tasks will be overcome, and this customer service will enhance sales.